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62 General Information & Conditions The following terms and conditions (booking conditions’ form tha bess of your correct with usralen Pte Touring Ply ic (Traveimarver, ‘we’ or ‘our’. Please read them carefully as they Set out your and our respective rights end obigations, (ur terms and conditions are divided into two sections ~ those of a generic nature that are consistent across all Travelmarvel holidays; and those of a specific nature that relate to particular holiday packages. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these “excursions” are references to short trips or tours included or available as part of your holiday package. GOVERNING LAW These booking conditions are governed by the law in force in Victoria, Australia, BEFORE YOU BOOK PRICE VALIDITY Published pe are valid at the time of puecaton Lt oe ee to change. They may be varied by adv Special offers, or changed after the publication date oe any without limitation; to cover changes in gover nd charges, exchange rate or other pee increases by suppiers The most up to date pricing may be vavttovelmarvelcom au. Pies wil be conte atthe tine of booking and honoured for up to seven days. Once the security deposits paid the price willbe guaranteed. Please see important information listed under Specific Terms. & Conditions for relevant deposit and final payment terms, TRANSFERS Airport transfers are included on the fist & last day of the bi 1d tours, oF cruise include transfer and flights between tours as specified PUBLIC HOLIDAYS & FESTI Virtually all countries have publ hlidays religious or otherwise, The festivities may temporarily disrupt your holiday anc religous holidays may result ina reduction of ects and entertainment. EARLYBIRD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFERS Conditions Apply. For full terms and conditions relating to any Earlybird Special, Fly Deal or Special Offer on your booking, please go to travelmarvel.com.au/specialdeals. OTHER SPECIAL OFFERS Speciel Deals and Special Ofers ther than those advertised herein may be promoted by Travelmarvel from time to t These lew special eakloters do not apply to exsing bookings unless otherwise stated. BOOKING AND PAYING FOR YOUR HOLIDAY AIRFARES Air travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or as otherwise arranged with Travelmarvel. All airfares are subject to flight and booking class availabilty as specified in In concn Afar wil bd beste ie telat Uni Pent Cf your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airlines. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. Travelmarvet is not liable for delays or disruptions of air travel. Once tickets are issued, Travelmarvel will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the fights, Fin outside ofthe tou date range or rerouting your flight itinerary may incur additional surcharges. Wh we dente to acconsmodete your ans senting ees never guaranteed and are subject to change at the airineseiseretion ARLNG LOvAS POINT BLIGIPAITY Travelmarvel uses the services of a range of airlines in its 9 Travcimarvel docs not waren hat ts evfores erect loyalty points as airlines control the application of loyalty points in all cases, Requests to use airline points to upgrade travel need to be directed to the ailine concerned by the member. TRAVELMARVEL DEPOSIT CANCELLATION PEACE OF MIND Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be jeemed against the original cruise or tour departure date. Depost het incre wil excude fees imposed by tna pats, including but not limited to air travel, rail travel and hotels. When booking airfares through Travelmarvel (including when taking advantage of special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will bbe non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being Australia 2022-23 held. Travelmarvel Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to required to purchase at the time of booking, ‘TRAVEL INSURANCE Travel Insurance is not included in your holiday package. For your protection you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. TRAVEL INFORMATION & DOCUMENTS Alter booking you will recelve an lnvoce with al Important intonation rlovebl to your oldey package We stonahy recommend you check the details carefully and read the included formation. Pie srsicn it you check your Rot nitigs fully on your tickets, particularly early morning departures. ‘Approximetey 21 days beloe departure jou wil feceNve your IIo, together win your teal Heian However mre se of late bookings, charges or late payment, tickets may be emailed to you. SPECIAL REQUESTS ‘Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/or particular meals), is an important factor in your choice of holiday, you must advise us when your booking is made. Travelmarvel will pass your request on to the hote, arline or other supplier but cannot guarantee that it wll be accommodated. Travelmarvel will also pass on any dietary requests to the airline mend that you check drcty with oe sine he provision of an on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availabilty. CREDIT & DEBIT CARD SURCHARGES Ifyou pay Travelmarvel by credit or debit card, a surcharge of between 0.5% and 3% will be added your tour price. CURACY Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc, is correct to the best of its knowledge at the time of publication. However, sctvertsed descriptions and facies end prices mey chenge eRer publication. We recommend to notify you of any significant changes prior to your departure. DISRUPTION TO CRUISING AND ITINERARY ARRANGEMENTS, Itineraries are intended as a guide only and are subject to Stereo Caen nie, Aserntors my be neces} locusts: geesore ehcing. witout inition roads sa tet on yond Tevelmarvels conta Travel ver, sometimes id our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there: is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be Included. Tavelmarval il not be lnble fr en dct o neat Costs that you incur asa result of any event or other — beyond ur control which necessitates a change in your ti Adaltionly, you ate not entitled o any refund for any teres floo Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control. FLIGHT CHANGES The fight timings detailed on your confirmation invoice, or on ur website are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Travelmarvel will advise you of any significant changes as soon as itis informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, fight betas ¢ aircraft type (if advised) will not entitle you to cancel or chi to other arrangements without paying any applicable carlton fees except where specified in these booking condition OUT OF DATE RANGE FLIGHTS Mihi Rave not pba tl ene bth otto Travelmarvel will estimate the cost o “Ss 8 by you and payment has been received, Traveimarvel will issue your ticket. FORCE MAJEURE Force Majeure event means the occurrence of an event that is ond Travelmarvel's reasonable control, which includes, but is ‘ot limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, Ww environmental poltion or eontamination; or (a) change in Taw, meaning, enactment, amendment (including repeal) in the law or es in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time, including changes iendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events ‘TERMINATION OF BOOKING CONTRACT OR CHANGE. OF TRAVEL ARRANGEMENTS DUE TO FORCE MAJEURE It Travelmarvel, in ts reasonable opinion, considers that any vents Travelmarvel (whether directly or practicable to ensure your safety and invoice you for any additional costs. LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE In the event that Traveimarvel cancels or changes your travel arrangements in any way due to a force majeure event, Travelmarvel will not be liable to you in contract, tor, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly o ndkecty() te cancelation ox change to your travel arrangements; or (b) the force majeur. liable to refund any pi you if Traveimarvel subsequently changes or cancels your travel arrangements in connection with a force majeure event Force majeure events are unpredictable and beyor THeveinarvale contol As you se requved to purchase vl insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of Travelmarvel based on expected non-recoverable costs and expenses to be incurred by Travelmarvel, including but not limited to overhead expenses and works or services performed personally by Travelmarvel, leading up to the commencement of the holiday package, alternatively prior to the force majeure event. \L PURCHASES. Travelmarvel is not responsible for any items you may purchase locally Le.: jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs, PERSONAL BELONGINGS & LOST ITEMS For security reasons valuables should be kept to a minimum and pa 3 8 é g 2 3 ensure you are adequately covered by comprehensive evel insurance in the event of any loss. DATA PROTECTION POLICY ‘Any personal information (including sensitive information and health information) that Travelmarvel obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also Contains information about how you may seek access to, or sonal information held about you, and our ses. Our Privacy Pokey avaliable at rvel.com.au/privacy or by request to us. By providing Sofsona orsonstve oration 19 us you ac agree terms of our Privacy Policy. LIMITATION OF LIABILITY 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies an other operators, who are not agents, servants or employees of Travelmarvel. Although we take care in selecting the independent service providers and the optional excursions conducted by some wviders, Travelmarvel is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending selves such ay cb, soploing, bike cg: se ‘ling. You accept and assume the fsk involved with these activities, 2.1, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. Travelmarvel representatives are empowered to ask guests to ear bole package Mey ae elsleyng ere CONES symptoms. Abuse or harassment of any kind toward crew, contsciod supple 6 alter Quests my neue nerosall a refunded for any part of the holiday package. 3. Traveimarvel accepts no responsibility for any death, injury, illness, oss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control 4. Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5, To the full extent permitted by law, Travelmarvel’s liability arising Lunder or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of of re-supply of the products or services to 1d (b) excludes liability for any indirect or consequential losses
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