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Journey hotel accommodation and airfares will be provided airport transfers to/from their hotel in the Journey start or end city gai on the day of the pre or post accommodat ookin; Gi) If You do not book Your fights with Us, You must ensure Your flight details are provided to Us atleast 60 days before the Journey Departure Date (a) entering Your fight details atthe trip porsonaliser on the Website; or (b) contacting Us at the Customer Service Contact Address. (iv) No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. (V) If You miss the pre-booked transfer You will be responsible for making Your own way to the Journey departure point, at Your own expense. (vi) Unless expressly stated in Your Itinerary, airport transfers may be group transfers scheduled to coincide with multiple flight arrival and departure times. Private transfers, including VIP transfer are not, available in all locations. Please enquire for further tails. (0) Carriers: The carriers (including air carriers, rail and sea carriers used in association with the Journeys) are not responsible for statements or features in Journey Brochures. The con of carriage of each carrier constitute a separate contract between You and the carrier and We have no responsibility in relation to contracts between You and the carriers and only act as agent in arranging services from the carriers. (d) Luggage (i) Journey participants are entitled to one suitcase Ber person, Your suitcase must not exceed 76x 83 x 28cms (30” x 21x 11”) and must not weigh more than 23kg (60lbs). All uggage must be stored in your suite; there are no additional luggage storage facilities, available. (ii) Airline passengers should consult with their airlin as size and weight restrictions may vary from airline to airline and according to the class booke’ (ii) It is Your responsibility to ensure Your luggage complies with these requirements and You acknowledge that We, contracted carriers or Service Providers may elect not to carry overweight items. (iv) You will be responsible for any excess baggage es. 13.2 Sightseeing, Excursions and Special Activities on Journey (@) Sightseeing: Sightseeing in many historic villages, towns and cities can only be undertaken by walking Journeys as motorcoach access is not possibl Consequently, a reasonable level of fitness is required athe aigheassing Journey may involve step a extensive walking over uneven surface: (b) Mountain Excursions: Some Journeys include mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions. (©) Scenic Freechoice: All Scenic Freechoice activities and Scenic Freechoice Dining can be booked whilst on Journey with Your Cruise Director or Tour, Director (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum or maximum number of participants to operate. (d) Scenic Enrich: It may not always be possible to offer every Scenic Enrich activityn the Journey Brochure on Your Journey. Wherever possible, suitable alternatives will be provided without lability o You. 13.3 Passenger Requirements (a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met. (b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Journey and le recommend You refer to www.smarttraveller. gov. au for full details and also consult Your doctor. (c) Medical Conditions: We strongly recommend a visit to Your doctor prior to Your Journey. (d) Solo Passengers and Single Accommodation (i) Prices quoted in Journey Brochures are ona twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single supplement rate (Single Supplement Rate), and You must pay the Single Supplorient Rate for the Journey, at the time of Boo} (i) limited number of single suites are available at a Single Supplement Rate for each Journey. (e) Young Passengers (i) Passengers under the age of 18 years (as at the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult. (ii) Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion. 13.4 Maps, Pictures and Images (a) Maps: Maps or Journey depictions contained in Journey Brochures or any other brochures We issue are intended as an indication only and should not be FLIGHT CENTRE Terms & Conditions relied upon as the actual route to be taken during the Journey. (o) mages: All images in Journey Brochures represent typical scenes and descriptive detail for each Journey, however it is possible that the particular subject matter may not be seen or experienced on Your Journey. Also, some pictures may have been digitally enhanced. 13.5 Hotel Accommodation (a) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel. (b) Responsibility: Although We have taken reasonable steps to secure the most suitable hotel accommodation in the area of the Journey, W not liable to You for the quality, size or fitness of hotel 13.6 Deposit Protection Plan Our Deposit Protection Plan is available at a cost of $250 per person per Journey excluding Amazon cruises, Galapagos cruises, Russian cruises and Russian cruises and Journeys. The cost is non-refundable and must be ie time of Booking Your Journey. The Deposit Protection Plan does not, nor is it intended to, replace travel insurance. Details and terms and conditions of the Deposit Protection Plan are available on Our Website 14, Contact Details 14.1 To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows: Email: [email protected] Telephone: 138 128 Postal: PO Box 807, Newcastle, NSW 2300 Australia This is the Customer Service Contact ‘Address. 14.2 Our customer service centre is open from 7.30am to 6.00pm Monday to Friday and 9.00am to 1.00pm Saturday (excluding public holidays in New South Wales) (Sydney time). Although We hope You wor't need i Our after-hours emergency num! emergency contact details are included in Your travel documents. 14,3 If You need to contact Us during Your Journey, We recommend that if it is practicable to do so, in the first instance You should try to contact the Discovery Leader, Tour Director or Cruise Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre. 14.4 We will use the Guest Contact Details if We need to contact You before the Journey Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address. 15, Destination Specific Terms 15.1 We reserve the right to charge a per person fuel supplement in the event that the Brent* Crude oil increases materially any time after 28 February 2019 up to and including the day of embarkation. *Brent crude ol prices are published on wow. Bloomberg. 48:2 Not later than 18 days before the Journey Departure Date, expectant mothers are required to supply a medical certificate establishing th fitness for travel at the time they are due to travel. The certificate must be signed by a medical practitioner, include the estimated delivery date and be dated not earlier than 30 days before the Journey Departure Date In any event, We are unable to accommodate, and will not allow to participate in the Journey, any woman who has entered her twenty-fourth (24th) week of pregnancy prior to the Journey Departure Date, or who will any time doring the Journey’ and, to the maximum extent permitted by law, will not be responsible or liable for ication relative to any pre; nancy during the entire duration of the Cruise or thereafter. Additionally, airlines may have restrictions that may differ from Ours. Please contact your travel professional or airline for details. 15.3 Unscheduled Embarkation / Disembarkation: International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the Cruise Vessel at an unscheduled embark / disembark port. If an unschedule ‘embarkation or disembarkation is permitted as a result of an emergency, those guests may incur, additional charges intended to cover any fine or penalty levied against Scenic and any other additional costs. Such additional costs will be added to the guests’ on board account prior to disembarking. 15.4 We strongly recommend that You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your Cruise/Journey including cover INSTORE | ONLINE | CALL | APP Scenic? 143 for loss of luggage, medical expenses, costs and expenses incurred due to cancellations, delays or other disruptions or medical evacuation in remote 15.5 You must complete a mandatory medical questionnaire (to be provided 90 days prior to departure) between 90 and 60 days prior to the Journey Departure Date and must be returned to Scenic not later than 60 days prior to the Journey Departure Date. Any medical certificate issued earlier than 90 days before the Journey Departure date will not be accepted. Any guest who has not, completed and returned their medical certificate will not be cleared for embarkation and will not benefit from any refund. 15.6 Service Animals: Due to the sensitive environments and regulatory regulations of the region travelled to, we are unable to accept service animals on the Cruise. 15.7 Antarctica, the Americas, Transatlantic crossings, Arctic & Fjords and other remote Regions: (a) Highlights and wildlife encounters as outlined in the Itinerary are possible experiences only and cannot be guaranteed. Your Captain, Discovery Team Leader or Cruise Director will determine opportunities for exploration taking into account the prevailing weather, wildlife activity and ice conditions. (b) Laundry and internet facilities may be limited whilst cruising in these regions. (c) Complimentary Polar Parka and special Polar boot use is included for all Cruises to Antarctica, South Georgia and the Arctic & Fjords. (d) As a condition of travelling to Antarctica or Arctic & Fjords on a Journey, you must provide to Us, at least 10 days before the Journey Departure Date: (i) evidence that You hold comprehensive insurance, including medical evacuation coverage; or (ii) evidence that You have access to available funds of not less than $150,000 USD; or (iii) a bond or other security, satisfactory to Us, in Our absolute discretion, to cover the cost of medical evacuation in the event of a medical emergency 15.8 Discovery Experiences: a reasonable level of mobility is required to participate in most discovery experiences. Specific discovery experiences will be advised on full release. Discovery experiences including Zodiac, kayak, helicopter, e-bikes, submarine and scuba diving are subject to. regulatory approval and prevailing weather, marine and ice conditions and may be cancelled at short notice. We cannot guarantee their availability, even if you have made an on-board booking. Discovery experiences can be booked whilst on Cruise with Your Cruise Director or Discovery Team Leader (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum and maximum, number of participants to operate. We reserve the right to terminate, Your participation in a discovery ‘experience if the Cruise Director, Tour Director or Discovery Team Leader reasonably considers that your continued n poses a risk to the SEI on auIen/ OWVlioreny cine se eonenvon refuse to comply with all reasonable directions of, the Cruise Director, Tour Director or Discovery Team Leader or any guide or operator conducting the experience. 15.9 Videography and Photography: (a) We may capture photographs and video footage throughout the Journey for the purposes of compiling a video which features some of the highlights and activities of the Journey (Journey NideoleAtthonen Werwlluse sezonselsencaloure SSealia tat thelp SESE a nets NdeN ocEaea captured are general in nature and do not focus on any specific individual, You acknowledge that We may capture photographs and video footage of You throughout the Journey. (b) Subject to clause 14.8(c), the Journey Video will be prepared and made available online to You and all other passengers following the Journey. The Journey Video will be provided to You for personal use only and You must not use it for any commercial or unlawful purpose. (c) We may decline to produce, or make available to You, a Journey Video in Our absolute discretion. (d) You acknowledge and agree that, despite clause 15.8(b) of these Conditions, Scenic has no ability to restrict or control the further publication ar distribution of the Journey Video by other assen, (Gllnvou do not wiento enpeat inthe Journey Video, You must inform Us at the commencement of the Journey by completing and returning to reception on the Cruise Vessel an ‘opt-out’ form, in which case we will use reasonable endeavours to ensure you do not appear, or are not able to be identified, in the Journey Video. (f) You acknowledge and agree that We may use the Journey Video (and any still images from it) for marketing, training and promotional purposes and you waive any right to claim any payment or other, ‘compensation for such use . 137079
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