Products in this catalogue
Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking of refuse to carry any passenger where payment has not been received by APT within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. COVID-19 Requirements Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the on board protocols (which will be available on APT's website at www.aptouring.com.au/about-us/travel- updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staff, Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT's absolute discretion. For tours departing 01 January 2022 onwards, proof that you are fully vaccinated with a Government approved COVID-19 vaccine will be required for each passenger before the commencement of the four. Fully vaccinated means that there has been at least 14 clear days (not including the date of vaccination) from the second dose in a 2-dose Series of vaccines before the date of departure. if Government guidelines are published which recommend a booster dose of any approved COVID-19 vaccination, the reference to fully vaccinated will only apply if a passenger had a booster dose no earlier than 9 months and no sooner than 14 days prior to departure of the tour. Local Purchases APT is not responsible for any items you may purchase locally Le. jowelery/tumnture ete, You acknowledge thet you are solely responsible for any import duty or freight costs. Personal Belongings & Lost Item: For security reasons, valuables should be kept toa minimum and packed in your hand luggage along with your medicines. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Medical Assistance APT does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Smokin: Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed, Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries if a problem occurs during your holiday you should, in your own interests, advise your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Luggage Limits Each passenger is entitled to take one piece of luggage that does not exceed 1600m (63 inches), or weigh more than 23kg (50 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your tour director will advise you of the exact additional charge. Some holiday packages may have restricted luggage limits, please refer to Specific Terms & Conditions under relevant destination for more information. SPECIFIC TERMS & CONDITIONS FOR JAPAN AND SOUTH KOREA HOLIDAYS A $1,000 security deposit per person, per holiday package for all tours is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is Live Fully unable to confirm your reservation, all monies will be refunded. ‘Travel th Minors Children of less than 12 years of age are not permitted on tours and cruises. Minors under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Price As indicated in individual itineraries - all transport, accommodation, airfares (if indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals as Indicated, admissions, port charges, luggage service (one bag) and the services of a Tour Director. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, laundry, passport and visa fees, meals or drinks other than those indicated in your itinerary, excess baggage and fuel surcharge. Choosing Your Holiday To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations, it is important that you choose the right holiday package for your requirements. Our brochures contain limited information, however, there is more information online at www.aptouring.com.au and our qualified staff are available to discuss your options. Hotels Hotel rooms in South Korea & Japan are often smaller than those in Australia. In more remote places, hotel standards May not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to the hotels shown. Hotel rooms are generally not available for check-in before 3.00 pm and Fequire check-out by 10.00 am. ‘Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based ‘on twins or doubles unless otherwise stated. In Japan, double beds are on a request basis in hotels and may not be able to be guaranteed. Passengers Needing Special Assistancs APT welcomes passengers with iebiies or special needs, however, please note the following: 1. Any disability or medical condition requiring special attention must be reported to APT at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also Crucial to allow APT to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tour to accommodate ‘your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. Ifyou require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. Please be aware that APT does not provide personal assistance. APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those patties. 4, Please note coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. APT is unable to provide individual assistance to any sssenger for walking, dining, disembarking, or embarking cruise ships and/or coaches or other transportation vehicles or other personal needs. Health and Fitness ‘Agood level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river and ocean cruise ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any travel vaccinations which may be required. It is your responsibilty to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any inluy. illness, or loss of enjoyment which could have reasonably prevented had we been mae! aware of a hel existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated The Details with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. Visa & All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holiday i you want to chenge ary pert of your holiday arangements after the invoice has been issued, we will do our best to make the change. but it may not be possible. Any request for changes must be made in writing by the person who the original booking, or his or her travel agent. Ifit is possible to make the change, it will be subject fo an administration charge and payment of any futher costs incued a8 resut of the chang CANCELLATION POLICY The following APT cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels): Days of Notice Prior To Departure Fee Per Person 100 days or more —_Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or it Portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. If you request changes after APT has issued your documents, APT may charge you an administration and processing fee of $70 er person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares if you wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY if we change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you at the time of your booking, However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels, etc., over whom we have no direct control. On occasion changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies aid for arrangements made by APT). le alternative date (or a refund of the monies paid for arrangements made by APT). ON HOLIDAY Noise & Vibration You acknowledge and accept that some noise and vibration may be experienced on transportation and that APT is not liable to you for any such noise or vibration. Seat Allocation on Coach Tours To ensure all passengers enjoy forward and window facing seats, on longer tours a daily seat rotation system may apply at the discretion of the Tour Director. We do not warrant that the seat rotation will be adjusted to suit personal preference. Luggage Limits You will be required to pack-down to one small carry-on bag for your stays in Hakone, Kanazawa and Okayama. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication ‘Some images in this publication are copyright of, and have been reproduced with the permission of Judy Vanrenen, Kaori Chin, Kowakien Tenyu, Prince gallery Kioicho, Korea House, Denis Kovalev, Seoul Tourism Organization, Victor Lu, Suntory, Balwoo Gongyang, Michael's by Haevichi, Benkay, La Plage French Restaurant, Fortune Garden Kyoto and Paradise Hotel Busan. Publication No. APT-2926AU. Itineraries valid from March to 30 November 2023. Publication is valid from 14 April 2022 and supersedes all previous pubieatons Australian Pacific Touring Pty Lt ABN 44 004 684 619. ATAS — #010825 45
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