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Terms & Gondisons The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (‘APT ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. These Terms & Conditions were correct at time of pubcation For the most up to de Tome & visit our website www.aptouring. com.au/legal/generalinformation-conaitions GENERAL CONDITIONS: By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to readand have read these booking conditions, that you agree to them and that you. agree to them applying to your holiday aftangements that you book with us and which agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday aaa Governing La These booking condtions ae governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Price Validit Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up to date pricing may be found on our website — www.aptouring.com.au. Priceswillbe confirmed at time of booking and honoured for up to seven days. All holidays are subject to availabilty at the time of booking. Please see important information listed under Special Conditions for relevant deposit and final payment terms. Transfers Airport transfers are included on the first and last. day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent, upon the size of the group. Minimum and maximum group numbersapply on some Freedom of Choice or Signature Experience inclusions. If your first choice of Freedom of Choice or Signature Experience is unavailable you may be asked to choose an alternative. Public Holidays & Festivals Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may sean elon a een deals & Special Conditions Apply. For ul farts and conditions relating to any Superdeal or special offer on your booking, please go to www.aptouring.com.au/ specialdeals Other Special Offers Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/otfers do not apply to existing bookings unless otherwise stated. APT Club Details including the full range of benefits and conditions, are available on our website at aptouting.com.au/aptolub BOOKING & PAYING FOR YOUR HOLIDAY Airfar Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availabilty Airfares ill be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes var th departure point and routing of aifine. Aifine schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non- refundable. Name changes and voluntary date and schedule changes willincur fees. APT isnot liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost. 148 of any services booked in conjunction with the flights. Airline Loyalty Points Eligibility APT uses the services of a range of airlines in its packages. APT does not warrant that its airfares act loyalty points as aiflines control the application of loyalty points nall cases. Requests tose loyalty points to upgrade travel need to be directedto theairine concerned by the member. APT it Cancellation Peace of Mind Applicable when an uptfont fee ot S95. per person 1s paid wih your deposit. The holiday Package can be cancelled prior to the final Payment date and your deposit will be retained as an APT holding credit to be used for future bookings. if Deposit Cancellation Peace of Mind isclaimed, monies held must be usedonatfuture and ‘cannot be redeemed against the original tour departure date. Deposits held in credit will exclude fees imposed by third parties, including but not limited to ar travel, ailtravel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standard aitline cancellation fees will apply. in some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up Until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking. Travel Insurance Travel Insurance is not included in your holiday package. For your protection, youare required to purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of yourholiday package, medicalexpenses, loss of luggage, land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Travel Information & Documents After booking you will receive an invoice with all important information relevant to your holiday pact ngly recommend you check the details carefully and read the included information, Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets ney = emailed to you. Special Where a sce request (e.g. diet, room location, twin or double-bedded room, a Particular facility at a hotel, fight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your bookingis made. APT will pass your request onto the hotel, airine or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special fequest does not constitute a term of your contract with us, Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request ‘on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availabilit Credit & Debit Card Surcharges if you pay APT by credit or debit card, surcharges will apply. n the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. inthe case of debit cards a charge of 0.5% will be added to the tour price. Accuracy APT has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you Confirm the details of your chosen holiday package at the time of booking. Adctionaly, fight times, carters end routes 216 given for guidance only as there may be Changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, anrual events. APT i endeavour to notify you of any significant Changes priot to your departure. Disruption to Cruising & Itinerary Arran Tinertes a tended as a guide only and are subject to alteration without riotice. Alterations may be necessary for various reasons including, without limitation, road, iver or weather conditions, strikes, aifine schedule changes or other reasons beyond APT's control. If conditions render any routes unsafe for Navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Itineraries will operate as far as possible as uublished. However, sometimes for reasons beyond ourcontiol, it may be necessary to make alterations to your itinerary. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Adcitionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. APT cannot guarantee exact atrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control. The flight timings detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes willbe shown on your fight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. Out R lights. if airlines have not published their schedules or airfares at the time of your booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing by sending you an updated invoice. Once flightshave been confirmed by youand payment has been received, APT will issue your tickets. Force Force majeure event means the occurrence of anevent that is beyond APT's reasonable control and which could not have been reasonably revere By APT, which includes, but is not limited to: (a) war, armed conflict, criminal damage, tiot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fie, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causin environmental pollution or contamination: or (Gi changeinlaw, meaning, enactment,amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law a8 applicable from time to time, including changes or amendments in regulations or 1C088s to Services, sites or counties caused by declared epidemic or pandemic events. Termination of Booking Contract or Change of Travel arrangements due ree Majeut abt n te favonable opinion, considers that any force majeure event prevents APT (whether diet, or trough its employees, contactors, subcontractors and agents) from lawfully or safely providing any products or services subject of the Booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part): or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability inthe Inthe event that APT cancate ‘or changes your travel arrangements in any way due to a force majeure event, APT wil nt be lable fo You in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, Costs, charges, expenses or injury resulting from or, in eannection with, (whether drecty or indirectly): (a) the cancellation or change to yor travel attangements: or (0) the force majeure vent. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in Connection with a force majeure event. Force majeure events are unpredictable and beyond APT's control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respondio these risks. You acknowledge and accept that these terms are teasonably necessary to protect the legitimate interests of APT based on expected non- recoverable costs and expenses to be incurred by APT, including but not limited to overhead expenses and works or services performed Europe 2023 personally by APT, leading up to commencement of the holiday package. alternatively prior to the force majeure event. Protection Policy Any personal information (including sensitive information and health information) that APT obtains and retains from you or about you is Necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose itto (including overseas recipients), main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our’ Privacy privacy or us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. Limitation of Liabitit 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents oF for any ramifications Of that conduct. Optional excusions “may depending on your holiday package, include activities suchas climbing, exploring, bike riding, swimming and snorkeling. You accept and assume the risk involved with these activities. 2. If in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT representatives are empowered toask guests to depart a holiday package f they are displaying known COVID-I9 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests will be responsible for arranging and paying for their own transport home if they are asked to leave the tour. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. . APT accepts no responsibilty for any death, injury, ilness, loss (including loss of enjoyment), famage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty expressed or imple by statute or otherwise in respect of the holiday packages contained in any of our colstetelareexcudedtotheful extent permitted by law. Nothing in these booking conditions excludes, rests or mocifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limitedto the re-supply ofthe products or services or the paymentofthe cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by youor any third arty, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other pat 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and ‘subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a bookin confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to cafry any passenger where payment has not been received by APT within the specified time. 7, Specific meal requests ae requests only and cannot be guarante Requit eects Before booking and before you travel, ensure that you check ne pet Government travel fequitements and APT updates which include the onboard eee yowhich willbe available on APT's website at www.aptouring.com.au/about- us/travel-updates) which will set out the obligations which apply to customers departing n tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 APT
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