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104 General Information & Conditions The flowing terms end cantons (booking condton) orm the bess of your contrac with usta Pati Tu Ltd (Traveimarvel,' read them careful as Yay Se ok Your and ur Fespocive igs an Sbagatons By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read, and have read these booking conditions; that you agree to them and that you agree to them applying to your holiday arrangements booked with us and (vi z yur olay paced! ae eeranens to he our of een package ye oked with Travelmarvel. References to “excursions Teferenices to shor ips or tous included ‘of avalble os pat of your holiday pac ‘ese Te & Cina ers carat nt aol piso For the most up to date Terms & Conditions visit our websi revertonelcomaufega/generalnfermation-condiions GOVERNING LAW These booking conditions are governed by the law in force in Victoria, Australia BEFORE YOU BOOK PRICE VALIDITY salah ees ees es tien lag se to chan cd by advertising or special of ox change afer ne publication dae fer anyreoson, incor ‘without limitation; to cover changes in government taxes charges, exchange rte or other material increases by supplies The most up te det pricing may b n our website ~ ‘oouraveimarvelcomau, Prices wl be conmed at the time Di bokng ana honoured fr ua saver a Flees see imporant iforation sted under pst Conditions for relevant deposit and final paym TRANSFERS ‘Aiport transfers are included on the first and last day of the tour package or with pre and post accommodation booked by Traveimarvel. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their wr size of the gro} cl erlac ond nc nl OF enioa oc transfer and flights between tours as specifies PUBLIC HOLIDAYS & FESTIVAL Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt lay and some religious holidays may result in a reduction of facilties and entertainment. EARLYBIRD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFER! Conditions Apply. For full terms and conditions relating to any Earlybird Special, Fly Deal or Special Offer on your booking, please go to travelmarvel.com.au/specialdeals. OTHER SPECIAL OFFERS Special Dees and Special fers oer han those advertised herein bbe promoted by Travelmarvel from time to time. These new special deatsloters donot apply to exising bookings unless otherwise sated ‘TRAVELLER CLUB Details, including the full range of benefits and conditions, are available on our website at travelmarvel.com.au/club BOOKING AND PAYING FOR YOUR HOLIDAY. RES Ar travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or as otherwise arranged with Travelmarvel. All airfares are subject to fight and booking class availablity as specified in the conditions. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airlines. Arne schedules are subject o change witout noice, Once a tickets are issue, atline amendment andlor cancelation fees epply ann some cases, eve norctunaable. Nome changes end vounaty Gat ond schadhte changes wil incu! fees Travermarvel sot lode fr delays ‘disruptions of air travel. Once tickets are issued, Traveimarvel will have no other liability and will not be responsible for refunding the incur additional surcharges. While we your airline seating requests, these are never guaranteed and are subject to change at the airline's discretion. AIRLINE LOYALTY POINT ELIGI Travelmarve uses of aisines in its packages. Trav 3t warrant that its artes bas yal ports es atines eonvol the appcaion of fyely poms nal tb use aitine pots fo upgrade travel teed io be drected one. airline concerned by the member \VELM, \TION PEACE OF MIN Constions opp opplcable when an Upon foe of $85 per Las paid with your deposit. The holiday package c celled brorto the feal payment date and your depost wil be retained 268 Travelmarvel holding credit to be used for future bookings. f Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the orignal Se or oper ie Deooad RV B by tr pares, including but not inte oat ve, fal tavel ond Reel: Whe res through Travelmarvel {eluding when taki advontaye ofa specal oer hat etudes 0 travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Travelmarvel Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original ‘cancellation conditions. This does not replace travel insurance, hich you are required to purchase at the time of booking, Europe 2023 ‘TRAVEL INSURANCE ee Insurance snot eluded in your hokey pockape Ft your tection you are required to purchase compr insurance et ncluges {winout teen) toot ior te cot of your holiday package, m -xpenses, loss of luggage, cruise and land content and aire charges thal may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. ‘TRAVEL INFORMATION & DOCUMENTS After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included Information leese ensure that you check your igh timings carefully ff Ket your final itinerary. However, the case of late bookings, charges ‘or late payment, tickets may be emailed to you. ‘SPECIAL REQUESTS Where a special request (e.g. diet, room location, twin or double ‘oom, a particular facilty at @ hotel, fight seat requests and! or partcuar eal) an important acorn your choice of noida, us when your bo ‘guarantee that it wll be accommodated. Travelmarvel will also pass ‘on any dietary requests to the airline but we strongly recommend your confmation invcice or any other jocumentation is not confirmation that the request will be met. Unless and until ‘pecially confirmed, all special requests are subject to availabilty, CREDIT & DEBIT CARD SURCHARGES If you pay Travelmarvel by credit or debit card, surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% {Gepending on the card used), wil be added to the tour pice, inthe case of debit cards a charge of 0.5% will be added to the tour price. ‘ACCURACY Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc. is correct to the best ofits knowledge at the time of publication. However, advertised details will be shown on your tickets, Holiday package or excursion itineraries may change or be different from those described in ur collateral asa result of local conctions, weather condions ar annual events, Tavelnrvel vl endeavour to noly you of any significant changes prior to your depart DISRUPTION TO CRUISING AND. TINEA ARRANGEMENTS, itineraries are intended as a guide only and are subject to alteration viol soles, Alerts 8 be necaess fe ae rodeo eur ck Ratio a et Scie strikes or other reasons TTevelmarvels coro conciions Zena! ony eas Unsle o navigion Tocelnial corres he right to provide alternative services including, but not limited to, ‘accommodation on the docke (or substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary For example, without limitation, if there is a water level problem on a tiver, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. Travelmarvel will not be liable for any direct or indirect costs that you incur as a result ‘of any event or other factor beyond our control which necessitates ‘a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused water level events or such other rol. Travelmarvel cannot guarantee e times for carriers and operators used by a connections with any other services or attractions beyond its control. FLIGHT CHANGES ‘The flight timings detailed on your confirmation invoice, or on our ther arrangements without paying any applicable cancellation fees except where specified in these ooking conditions, ‘OUT OF DATE RANGE FLIGHTS Hai nave et Linki i shail LO Mi ot Sen, Travelmarvel will estimate the cost of airfares connected with hlsay package: When the aie releases ght Inventory and iar, ‘and pricing with you by sending you an updated invoke. Once fights have been cermed by you ‘and payment has been received, Travelmarvel will issue your ticket. FORCE MAJEURE Force Majeure event means the occurence ofan event that beyond Travelmarvel's reasonable control, which includes, (@) war, armed confit, criminal damage, ie oa ste, industrial dispute, terrorist activity or the threat of any su (b) naturat disaster (including but not limited to flooding, earthquake, landslide), adverse weather conditions, high or low water including repea) inthe law oF n of fay tw contract, which includes access to services, sites or countries caused by declared epidemic or pandemic events. ‘TERMINATION OF BOOKING CONTRACT OR CHANGE OF TRAVEL ARRANGEMENTS DUE TO FORCE MAJEURE i Tavebneve ns recrabla on, eke tht ay Fox Majeure event prevents Toverranel wheter Grecy or Brough fe apiovees contador, siboaibos ard soene] Rom EUW or safely providing any products or services subject of the booking /ou, Travelmarvel may immediately by written notice: {@) terminate the booking contract (in whole or in party or (b) change vos wave ranges as feasonablyproccable © ers yout Safety and invoice you for any additional c LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE Inthe event that Havelmanel cancels or changes yout weve 1, Travelmarvel ract, tor, statute or veatton for any les ncn but ot ie 6 les of. epost or purchase los of enjoyment, damage, costs, charges, ex penses oriniury th (whether directly or indirectly}: {@)the cancellation or change to your avel arrangements or () the force majeure event. Travelmarvel is not liable to refund any part of the deposit or purchase price paid Z z q 3 ‘and expenses to be incurred by Travelmarvel, including but not limited to overhead expenses and works or services performed personally by Travelmarvel, leading up to the commencement of the holiday package, alternatively prior to the force majeure event. DATA PROTECTION POLICY ‘Any personal information (including sensitive information and health information) that Travelmarvel obtains and retains from you ‘or about you is necessary for our business purposes. Our Privacy acy ceils Sy fe less Blorp Ap. Ve Ye ta aor i Grekng oversees sacle ort he el corsemleness wee do ot coleet tur Prvecy Pag aso contans infomation sbbcd Kon you may soc accee t,o Goto of te parsonal liferation hed about you, andl our complaint resolution procedures. ur Privacy Plc is avaiable at wwizaveimarvelcom aulpivacy oF by request o us By providing personal or sensve information 12 us, you ae agreeing tothe tens of our Privacy Poly. LIMITATION OF LIABILITY 1. Our holiday packages include the services of independent Providers, such as hoteles anes, cruise companies and rs, who are not agents, servants or empl Tein | Ahough we take cae in selecting the independent ice providers and the optional excursions conducted independent serdce provers, Tavelmarvel sot response for the conduct of the independent service providers, their servants and gents ofr any ramaicaons of thet conduc. Optona cursors may, depending on your holiday package, include ecthes such ts ring. rsorig bk ddog saneig al snorioling. “ou accept and assume the risk ivolved with these actives. 2.1, in the opinion of any representative of Travelmarvel, your mental ‘physical condition, or general behaviour is such as to affect your ‘own health and safety, render you incapable to care for yourself, ‘cause you to became a hazard to yoursel result in you becomin ‘empowered to ask guests to depart a holiday package if they are or harassment of any guests may result in the our of crue, Travelmanva snot able for any coss associated wih such decision and you will be Yetundes for any porto he holday package 3, Travelmarvel accepts no responsibility for any death, injury, illness, loss including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4.-Ay tem, condition or waranty express or imple by si or ofvenae in respec tothe holday packages contained i nay of our collateral are excluded to the full extent permitted by la Nothing in these booking condons excludes, esticts or odes the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, Travelmarver's liability arising under or in connection with these booking conditions: (a) s limited to the re-supply of the products or services or the payment of the cot of re-supply ofthe procul o senices to your nd fe) excludes liability for any indirect or consequential losses suffered by you any third party, howsoever caused, Including but not limited to pure economic loss or any special ‘enrdordnary or punive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us half, There is no liability on the pé In respect to any monies paid to your evel agent uness and unt {a booking confirmation advice received not been received by Travelmarvel within the specified time. 7, Specific meal requests are requests only and cannot be guaranteed. COVID-19 REQUIREMENTS Before booking and before you travel, ensure that you check the latest Government travel requirements and Travelmarvel updates. whic ince the onboard protocols (which wl be avalabe on Upelsts) which se au the obligations which apply fo gene include obtaining proof of net test results prior to embarkation, completion of heath questonnar. mask wearing, requirement o folate f COVID-9 symptoms present during tour and removal of pas necencory by medics Sol Componce wilt the Wavel requrements
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