Products in this catalogue
If we cancel your travel arrangements, neither party wll have any claim for damages against the other. However, we wll refund payments made you less unrecoverable third-party costs and less fair compensation, for work undertaken by us up until the time of termination and in ‘connection with the processing of any refund. CANCELLATION DUE TO GOVERNMENT OR PUBLIC HEALTH AUTHORITY If you are ordered into a period of quarantine by a government or public health authority as a mandatory directive for any reason and this requires you to cancel or amend your travel arrangements with us within 75 days of your departure date, Wendy ‘Wu Tours will not be abe for any third-party costs, cancellation fees ‘or prepaid arrangements such as (but not limited to) airfares and ‘cruise ship bookings. ‘We will not be responsible for any additional cost incurred to you while on tour if you are instructed by a government o public health authority to enter into a period of quarantine or to return home early, this includes any extra accommodation costs or amendments to your ‘onward travel arrangements. ‘Wendy Wu Tours will endeavour to recover as much of your funds as ‘we can on your behalf, or negotiate a credit for future use, should a cistuption to your tour arrangements occur due toa government or public health authority directive. ‘Wendy Wu Tours highly recommends you investigate and secure travel insurance options that best suit your individual circumstances, including ‘any applicable to preexisting medical conditions and world events. JOINING YOUR TOUR Airline schedules from different cities vary 0 travellers from some cities may need to make their own way to another capital city to join the tour or may requir pre or post ‘accommodation, a stopover or have a lengthy transit en-route to their destination. Any cost for accommodation, transportation (including but not limited to airport transfers) or meals incurred wil be atthe passengers’ own expense, Our reservations team can assist with any ‘of these additional services. Ifyou have booked a land only option, please email a copy of your fight schedule and passport copy at time of final payment so we can arrange transfers and visas. REFUSAL OF CARRIAGE Wendy Wu Tours retains the right to remove ‘customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inabilty of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the ‘cartiage of prohibited substances and materials. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur. HOTELS Hotel descriptions featured on our website are based on ‘current hotel guides provided by suppliers. Any facilities described are subject to change at anytime, Maps and photographs are included for general information only and may not necessarily reflec, actual routings, location or services. Wendy Wu Tours has made reasonable enquities to verify thatthe descriptions and details are accurate but does not warrant that they are. We reserve the right to substitute hotels, vessels and other forms of accommodation with properties or vessels ofa comparable or higher standard TRAVEL INSURANCE Itis strongly encouraged that you are adequately insured for the duration of your trip. We recommend comprehensive ‘travel insurance to cover cancellation, medical requirements, luggage, repatriations and additional expenses. The choice of insurer is yours, We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time. HEALTH REQUIREMENTS All customers are required to familiarise ‘themselves with any health and vaccination requirements specific with your doctor who can confirm your suitability to travel on your ‘chosen tour, Itis your responsibility to ensure that you have a suitable level of health and fitness to undertake the trp of your choice. Ifyou suffer ‘rom a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct ofthe trip, then you must advise us at the time you make your booking request. ‘We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance from personnel which we cannot reasonably prove, then we may cancel your booking. Provided you notified us of your medical condition atthe time you made your booking request, we will provide you witha full of refund of payments made. Ifyou fail to notify us at that time or if you {ail to provide a medical assessment within a reasonable time of our request, then this will be considered a cancellation by you. We reserve the right to cancel your booking if any changed or soraisesod mail canons ean that oa vl rie spi assistance which we cannot reasonably provide. We strongly suggest tha our travel instance poe nudes comprehensive cancelation erage. TRAVEL DOCUMENTS & VISA PROCESSING A passport with a minimum of six months validity and at least 2 blank pages upon return to Australia is req sstomers travelling to all countries in our programme. Visa fees are included for Australian passport holders in all full inclusive Classic Tours and Go Beyond Tours. Non- ‘Australian passport holders may incur additional fees and require additional documentation. Wendy Wu Tours may not be able to assist with processing the visas for some nationalities. If passports are not received by Wendy Wu Tours 75 days prior to departure (90 days for mmulti-country, Myanmar and Central Asia), you will be required to pay an urgent visa processing fee, which we will advise atthe time. FLIGHT CENTRE Unless otherwise requested your passport will be returned to you with final documentation approximately two to three weeks prior to Your departure date. Ifthe customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity, purchase of additional required passport photos, the cost for sending passports to Wendy Wu Tours and dispatch of documents rests withthe customer. Wendy Wu Tours accepts no responsibilty for any failure in this respect. Wendy Wu Tours does not issue foreign visas. We only submit passports and application forms for visas tobe issued by the relevant authorities. Wendy Wu Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility it visa application is refused. Any cancellation fees or other expenses incurred bythe customer due tothe refusal ofa visa will be entirely he customer's liability. Relevant authorities may require addtional documentation to approve your visa application, The cost of additional documentation of application forms are atthe travellers expense. Please see our website for the most up-to-date information Late Bookings: fa booking is made within 75 days prior to departure itis considered a late booking. Late bookings may incur additional fees including any applicable urgent visa processing fees. Wendy Wu Tours does nat process visa applications for bookings made less than 30 days prior to departure but customers are entitled to apply fr their own visas. SINGLE TRAVELLERS When booking more than 80 days prior to departure, single travelers on fully inclusive Classic Tours and Go Beyond Tours may avoid paying the Single Supplements by opting to travel on a ‘Happy to Share’ basis. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. Ifa share partner is found, the Single Supplement will be removed from your booking. Ifa share partner isnot found, the Single Supplement will remain and is payable with your final balance inline with our normal booking conditions. Either way, our Customer Services Team will contact you around 75 days before departure to lt you know whether a share partner has been found or not We regret that Happy to Share requests cannot be accepted within 75 days of departure. Wendy Wu Tours reserves the right to change or withdraw thi arrangement at anytime. Ifthe booking, originated as a twin share booking and one traveller cancels, the remaining traveller wil be charged the applicable single supplement. Ifthe cancellation occurs more than 75 day prio tothe tour departure date, the option to select ‘Happy to Share’ will apply itis available onthe selected tour. Our deicated solo departures are guaranteed a Sa on win aioe olen a dot res Se to Share SEATBELTS Please note that seatbelts are not compulsory by law inall destinations featured inthis brochure and therefore the local people largely choose not to wear them. For this reason local ‘operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. Itis recommended that here seatbelts are available customers must use them and remain seated at al times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising from injury or damage in respect of, arising {rom or contributed to by the absence of seatbelts and hereby release Wendy Wu Tours from all such claims. INDEPENDENT SERVICES We are not responsible for any additional activities or excursions which are not included inthe booked itinerary ‘or which we sell as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible. SOLD DFAT AAT CHAE i ata un hls from Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra a aims, based on executive sedan or similar. After hours supa apply between 2 an-:0am. Avail within a ato ot driven kilometres from the nearest international airport. Up to 10 extra Kilometres can be booked ata supplement. Based on a maximum of two pascengertraveling together wih standard ane gga allowance, ‘Any unused portion ofthis service is non-refundable. SHOPPING & OTHER SERVICES Shopping can be fun and entertaining, especially in local markets. However, Wendy Wu Tours, its staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer's own risk and at all times the customer must use their own discretion. Leisure activities and services undertaken during free time is at the customer’s own discretion ACCEPTANCE OF RISK You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result ofthe adventurous nature of your trip or the visiting of destinations which present geographical, politica or cultural risks and dangers. You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel To the fullest extent permitted by aw, we disclaim any liability for these risks. RESPONSIBILITY Services supplied by independent supplies: Where a third party over whom we have no direct control (Independent Supplier) i the supplier of travel arrangements that form part of you trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent ‘Supplier and arranging for them to provide those travel arrangements toyou, Independent Suppliers over whom we have no direct control include but are not limited to airlines, ralway and cruise operators, hoteliers, independent transport companies (Le, vehicles not INSTORE | ONLINE | CALL | APP BOOKING CONDITIONS ‘operated by us) and common carriers. We act as an intermediary only and you willbe subject tothe terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them, To the fullest extent permitted by aw, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or ‘omissions ofan Independent Supplier. Services we directly supply To the extent ony that we are the principal supplier to you of travel arangements or other services hich we control, then we will provide those travel arrangements and services with reasonable skill and care, We will only be responsible for our employees in the course oftheir employment, and for our agents and supplies (where we are not the suppliers agent or an intermediary for an Independent Supplier) i they were carrying out the work we had asked them to do, We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected withthe provision of the travel arrangements or services, or due to an event of Force Majeure. While we endeavour to meet scheduled arrival and departure times, we cannot guarantee thi. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays. General ibility limitation: You acknowledge that travel arrangements or services which comply with local laws and regulations will be «deemed to have been properly performed, even if his would not be considered the case in Australia, Australian Consumer Law and corresponding legislation in Stat jurisdictions in certain circumstances imply mandatory conditions and warranties into ‘consumer contracts (“Consumer Warranties”), These Booking Conditions do not exclude or limit the application ofthe Consumer Warranties. Other than the Consumer Warranties, we disclaim all Warranties. To the fullest extent permitted by aw, our maximum liability to you under these Booking Conditions, in tort (including negligence) or a law is limited to arranging fr the travel arrangements to be resupplied or payment of te cost of having the travel arrangements resupplie. PROCEDURES FOR LODGING COMPLAINTS OR CLAIMS At Wendy Wu Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer nat be satisfied with any aspect of ther arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue atthe time. If ths is not possible and you wish to lodge a complaint or claim this must be done in writing to Wendy Wu Tours in ‘Sydney (or by email to customerrelations @wendywutours.com.au) within 30 days of the dat ofthe completion of your Wendy Wu Tours arrangements, Relevant receipts and substantiating evidence must be attached tothe letter of claim. Our complaints handing policy is available upon request. AIRLINES Airlines featured inthis brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser ofa holiday from Wendy Wu Tours, or as having any legal telationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. Pre-fight seat allocation may not be available. If seat allocation, additional baggage, airport assist services or medical clearance is required and is permitted by the airline, this isto be booked by the traveller directly with the airline ‘and additional fees incurred at the time of arranging these services is payable by the traveller. For details, contact our office. Schedule changes or flight cancellations are subject tothe airlines policy and are outside Wendy Wu Tours control. PRIVACY We are collecting your personal information so that we can ‘process your booking. We will also keep you up to date with other Wendy Wu Tours’ offers and product information that may be of interest to you. You can opt out of receiving information at any time Ifyou choose to do so. Any personal information you provide will ‘be managed in accordance with Wendy Wu Tours’ privacy policy, Which can be viewed at wendywutours.com.au/help-and-advice/ privacy-policy BROCHURE VALIDITY Tour itineraries and prices in this brochure are accurate atthe time of printing and prices are based on exchange ‘ates as at 1" June 2022. Once a customer has paid the deposit, the standard regular price of the tour is guaranteed, subject Ho any increase in fuel surcharge, tax changes or levies imposed any government or their agencies or any airline. Prices are sit to change without notice. Departure dates of tours are subject to, change due to future airine schedules. Wendy Wu Tours reserves the ‘ight to make alterations to itineraries, departure dates and prices due to circumstances beyond its control AGENT RESPONSIBILITIES Itis the travel agents' responsibility to ensure that all invoice and itinerary details and documentation issued by Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other provisions of these Booking Conditions. Itis also the agent's responsibility to provide copies of valid passports at time of deposit. If the agent fails to satisfy these obligations, you must make any claims against the agent and you hereby release Wendy Wu from all such claims. LAW OF CONTRACT This contract is governed by the laws of the state cof New South Wales and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction claim, \ 131600
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