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IMPORTANT TRAVEL INFORMATION the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate your holiday cost and re-invoice you accordingly. Any such invoice must be paid within 7 days if rendered within 70 days of sailing (90 days in the event of holiday sailings). In all other instances invoices for any such cost increases must be paid within the time frame stipulated for the payment of the balance due on the original booking. In the event that any cost increase to a booking due to a cancellation is not paid within the time limit specified, we reserve the right to cancel the booking and in those circumstances, normal cancellation charges will apply. Travel agents may impose their own charges in connection with a cruise (for example service fees) and may impose their own cancellation fees. Any charges or fees of this nature are a matter strictly between the guest and their travel agent. 31. CHANGING YOUR BOOKING Subject to clause 29 (Price changes) and avai some changes (encluding changes te ship or saling dete) can be made to your booking. You may request changes via your taal agent up to 45 days before departure. We will make every effort to meet your change request; however, we cannot guarantee that we will be able to make any requested change. Please note: any booking that is modified after the promotion has ended will result in the loss of the prom xamples of changes that will result in the promotion being forfeit are including, but not limited to; change of ship, sail date, category booked, amending the travel agency ID or selecting an alternate price/promotion. Up to 45 days before departure an administration fee of AU$50 per booking will be payable for each change requested. If you request a change within 45 days of departure, this will be treated as a cancellation changed arrangements will then be treated as a new booking. If you book @ promotion cruise which stipulates that the deposit is non-refundable, a change fee of AUSIOO per person per change will apply up to 151 days prior to departure. Inside of 150 days, ticket contract cancellation conditions will apply. If you or any of the people travelling with you are prevented from taking the cruise you/they may give your/ their place on the booking to someone else (suggested by you). In this situation, providing we are given not less than 14 days’ notice of your wish to make the change, we will permit the name change on payment of an administration fee of AUSSO. A maximum of only one passenger name may be changed per stateroom. You must produce documentary proof of the reason for the transfer with the request (e.g. a letter from a doctor). You must ensure that the administration fee and any charges/costs - as well as any amount which is still due to be paid for the cruise - are paid in full as required. We reserve the right to cancel the booking if any charges remain outstanding. 32, TRAVEL INSURANCE All guests must obtain appropriate personal_ travel insurance at the time you book your cruise, which includes a minimum cover for the cost of cancellation of your cruise, the cost of assistance including repatriation in the event of, an accident or illness, and the cost of medical treatment in the onboard medical centre. All services provided by the onboard medical centre (including medication, consultations and treatments) are not covered by private health insurance policies or by Australian Medicare or New Zealand Accident Compensation Corporation (including cruises sailing only to ports within Australia and New Zealand). For South Pacific sailings, guests must have proof of international travel insurance covering any emergency medical or hospital expenses as well as repatriation or they may be refused entry to New Caledonia. This has been mandated by the New Caledonia Immigration Authorities. We recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. 33. LUGGAGE AND PERSONAL BELONGINGS LUGGAGE ALLOWANCE The maximum luggage allowance for guests boarding our ships is 9okg per guest, however, airlines also impose their own luggage allowance, with which you must also comply, and this is usually less than the cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. We strongly recommend that you check with your airline directly for confirmation of your baggage allowance as allowances vary by airline and excess luggage fees may apply. In some instances baggage allowances can be limited to as little as 15kg. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. PERSONAL BELONGINGS Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/computer equipment) are carried by hand and not packed in your luggage or left unsecured in your stateroom or elsewhere onboard ship. Special care must be taken of such items. For your protection once onboard, all valuable and important items should be deposited with the Guest Relations Desk or, where available, in your stateroom mi safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot important items which are not deposited with the Guest Relations Desk for safekeeping. PLEASE NOTE: for items which are so deposited, our limit of liability to you if any item(s) is lost or damaged (for any reason) whilst in our care is AU$1,500 per guest, per cruise. BANNED ITEMS, You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please contact our call centre. In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the Master of the ship have reason to believe that any cabin may contain any item or substance which should not have been brought onboard, the Master or an authorised Officer has the right to enter and search the cabin concerned and seize any such item or substance. Special Notice: Due to the new enhanced airport security measures, please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers and knitting needles, are packed in your check-in luggage and not in your hand luggage. 34, LOST, DELAYED OR DAMAGED PROPERTY This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us, except for any claims in relation to any valuable or important items (see clause 33, Luggage and personal belongings). If you discover the loss, delay or damage when you are onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned ((f it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. In any event, any loss, damage or delay, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 7 days of departure from the ship or the end of your using the service in question. We accept no liability for any loss, damage or delay which is not notified to us within 7 days of your departure from the ship. This will also be the case where any property is damaged, delayed or lost whilst you are not on board or are getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must disclose to us any payments you have received or will receive from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received YOUR HOLIDAY IS A CLICK OR CALL AWAY. CELEBRITY.COM/AU / 1800 003 002 / CONTACT YOUR TRAVEL ADVISOR from any/all insurance companies. Claims will be subject to depreciation for items owned for over 12 months from the date of purchase. a. Lost, delayed or damaged luggage during cruise - Non: European Union embarkation and disembarkation ports. For guests making bookings which involve cruise itineraries where the place of departure and destination is both from and to a non-member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage. In summary, the current maximum limit of our liability for damage and or loss to baggage, where baggage is deposited with the ship, is limited to AU$i100 per guest per cruise. Lost, delayed or damaged luggage during air travel - EU origin or destination ports. z For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage in accordance with EU Regulation 392/2009. In summary the current maximum limits that apply under EC 392/2009 in the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 Special Drawing Rights (SDRs) and for damage and loss to cabin luggage this is limited 2,250 SDRs. Lost, delayed or damaged luggage during air travel. Any damage, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to the airline at the time of discovery or, in any event, in writing within seven days of the end of the flight concerned for damage or loss or within 21 days of the luggage being made available for you in the event of delay. We accept no liability for loss, delay or damage to luggage during any air travel (including when luggage is being loaded onto or off the aircraft concerned. For most international flights, the Montreal Convention 1999 applies and the maximum the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention (currently approximately US$1,600 per passenger) unless special conditions apply. For flights chartered by Royal Caribbean International, if we were for whatever reason to be held liable to you for such a loss, delay or damage the maximum we will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. In all cases, you must give us credit for payments received from any airline or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance company. 35. CHANGES TO CRUISE We cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety of our guests. Changes to the last confirmed itinerary for your crui become necessary after you have departed for a verily of reasons such as prevailing weather and sea conditions guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes which wil have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes which result from circumstances outside our reasonable control (see clause 40) or which do not have a significant detrimental effect. Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely
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