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General Information & Conditions The following terms and conditions (booking conditions) form the basis of your contract with they set out your and our respective rights and obligations. Tee Terms & Concitions were correct at time E eon te wwwit com ‘legolgeneralnformation conditions By esking us to confi your booking, we are entitied to assume that the opportunity to ged, ang have read these booking conditions; that you agree to them and that you agree to them applying to your hokey arrangements booked with us agree to make, provide or Pero fs splcbl as part of our contract with coking conditions to ne holiday shor tips of tours included or evalable 3 part of your holiday package. GOVERNING LAW ;nditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK PRICE VALIDITY Published prices are valid at the time of publication publication date for any reason, including without limitation; to cover changes in government taxes and charges, exchange rate or other material increases by suppliers, The most up to date pricing mey be found on our website ~ Imarvel.comaau. Prices will be confirmed a the fre af booking and honoured for up to the secury epost Is pai the price wil be guaran Please see importan et nahi listed under Special Conditions for relevant deposi and fn payment TRANSFERS Art wenston ie isi on Re 2 st F pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at their own expense. ‘Some holiday packages include group transfers from orn between aportshotelships and vice versa. A group transfer is generally transfer and the type of verte used wil say be dependent upon the size of the grot Cemblned ese ad lan tours or Guise include transfer and flights between tours as specified, PUBLIC HOLIDAYS & FESTIVAL Virtually all countries have public holidays, religious or otherwise. The festivities may \emporely disrupt your holly and some religious holidays may resutin a reduction of feces and enteainmen EARLYBIRD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFERS Conditions Apply. For full terms and conditions felting to any Eaybid Speci, Fy Deal or pace Ofer on yo hooks plata travelmervelcom aulspecialdea OTHER SPECIAL OFFERS Special Deals and Special Offers other than sokings unless otherwise statec TRAVELLER CLUB Details, including the full range of benefits and conditions, are available on our website at travelmarvel.com au/clut BOOKING AND PAYING FOR YOUR HOLIDAY AIRFARES Ar travel fs arranged with independent aifines. deposit to avoid price taxes vary for each departure point and routing of aitines; rine schedules are subject 0 change without notice. Once air tickets ar issued, aie amendment and/or cancelation aed vil note ses ponets for ef wih the Mh ying Gusie ofthe Tour date or re-routing your fight itinerary may incur additional surcharges. While we endeavour to accommodate your airline seating requests, Asia Land Journeys 2023. these are never guaranteed and are subject to change at the airline's discretion. AIRLINE LOYALTY POINT ELIGIBILITY Tavelmarve uses the sendoes of ronge of airlines in its pac not saarent nat aes otro royal ports 2s sities contol te appleation of loyalty points in all cases, Requests to use aitine parade el neds be dele ihe arine concerned by the mi ‘TRAVELMARVEL DEI CANCELLATION PEACE OF MIND Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as a Travelmarvel holding credit to be used for future Bookings, Depost Cancellation used on redeemed against the original cruise or tour departure date. Deposit held in creait will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. booking airfares through Travelmarvel ‘ali! up unt 100 days prior to travel. Alter years, unused credit funds wil incur the original Cancellation conditions. This does not replace travel insurance, which you are required to Purchase at the time of booking, ‘TRAVEL INSURANCE Travel Insurance is not included in your holiday For your protection you are required sive travel insurance that ‘occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. ‘TRAVEL INFORMATION & DOCUMENTS After booking you will receive an invoice with all important information relevant to your holiday case of late bookings, charges or late payment, tickets may be emailed to you. SPECIAL REQUEST: Where a special eet (eg. diet, room location, {win or double bedded room,» particular fcity at a hotel, fight seat requests and/or particular meals), is an important factor in your choice of to the hotel, airine or other supplier but cannot guarantee that it wll be accommodated, Travelmavel wil also pass on any c sii) requests othe aifine but we recommen check directly with the sie once your ices have been eae The provision of any special request does ‘not constitute a term of your contract with us. Confirmation that a special request has been 8 th sient ote inuson Of the special request on -onfirmation invoice or any other Socumentaton isnot confirmation hal the request willbe Unless and Un speciealy eenfmed, et special requests are subject to availability CREDIT & DEBIT CARD SURCHARGES If you pay Travelmarvel by credit or debit card, a surcharge of between 0.5% and 3% will be added your tour price. ‘ACCURACY Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the time of publication. However, Sclvertised descriptions and facities and pices may change after publi that you confi the detalsof your chosen holiday package at the time of booking Additionally, fight times, carriers and routes re given for guidance only s here may be changes. Final details will be shows tickets, Holey package or excursion fiverries may change or be different from those described In our coleteral as a result of cal contions, feather conditions and annual evel Travelmarvel will endeavour to notify you of any signficant changes prio to your departure. DISRUPTION TO CRUISING AND MINGIARY ARRANGEMENTS Nnerris ae intended asa guide ony and are to alferation without notice. Aternations ry for various reasons including, without limitation, road, ral, river or weather Conditions, strikes or other reasons beyond Travelmarve''s control. If conditions render any routes unsafe for navigation, Travelmarvel serves the sight o provide aerate sordces Inclucing, but not limited to, eccommodall the docked ship or substute lard arangermerts Under normal river conditions, itineraries will operate as far as possible as published Filed. Wavelmarvel wil ot be Hable fr any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund fond our contol. Travelmarvel chinaries Sract arial and depatire ines for carriers and operators used by Travelmarvel and Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control. FLIGHT CHANGES. The flight timings detailed on your confirmation invoice, or on our website are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affecte informed by the airline. Minor timing changes will shown on your fight tickets. Any change in the identity of the airline, fight timings or aircraft Myst] We no ele you cael or J to other arrangements without paying sy Sppheabla cancer fear ccepl whe specified in these booking conditions. F DATE RANGE FLIGHTS Meines have not published thelr schedise a the time of booking, Travelmarvel will estimate the cost of arfares Connected with your Holday package. When the airline releases flight an updeted invoice. Once fights nave been confirmed by payment roveWved Travelmawel wil osue your takes FORC! 1 MAJEURE Force Majeure event means the occurrence of an event that is beyond Travelmarvel’s reasonable conto, which includes, but ‘ot limited to: (a) w conic, criminal mage, riot ev stile, Indust! depute terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse ‘weather conditions, high or low water levels; (€) nuclear or other industrial accident causing emronmenta polttion af contamination; oF (8 ;nge in law, meaning, enactment, amendment Getucing tepeah inthe law or acnnisttion of law in Australia or any jurisdiction or territory relevant tothe booking contrec which includes changes in statute, regultion, determination, by-law, declaration, licence and the law as applicable from time to time, icing changes or amendments in regulations access to services sites of counries caused by declared epidemic or pandemic events. ‘TERMINATION OF BOOKING CONTRACT OR CHANGE OF TRAVEL ARRANGEMENTS. DUE TO FORCE MAJEU! It Travelmarvel, in its reasonable opinion, considers that any Force Majeure event prevents Tacrend {whether drectly or through ts tractors and oom mn lawfully or ately providing any oduct ofthe booking may immediately by wren noice) terminate the booking change your travel anergements es reasonably prctcable to ensure your safety and invoice you for any additional costs. LEATATION OF LIABRITY INTHE EVENT OF FORCE Ine evert thet Tavelmavelconcels o rot be liable to you in contract, restitution for any loss (neluding, but not lnited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses OF injury resulting from or in connection with (whether directly or indirectly) (a) the cancellation or change to yot SOF ‘acknov and accept thal these terms are reasonably necessary to protec the legitimate interests of Trevelmarvel based on expected n recoverable costs and expenses to be incurred by Trvelmarvel including but not ited to overhead expenses and works or services performed personaly by Trevelnarvel, eed to the commencement of the holiday package, ane ot to the force ne event. in Pesonel he information tretuing sensitive information and health information) that Traveimarvel obtains and retains from urn Collet this Information, who we may scose to including oversees recipients), and i conseqvonces ve donot cole Our Prvagy Poy also contains information about how you may seé 85 10, oF correction of, the pevsonal formation nel about You, and ‘our complaint resolution procedures. Our Privacy Policy is available at wwitravelmarvel com au/ privacy or by request to us. By provi personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. LIMITATION OF LiABI 1. Our holiday packages include the services providers such a hoteles, and other operators, wi are not agent, servants or employees of Travelmarvel. Although we take care in selecting the independent service providers and the optional excursions condi flopendon tvs provides, “veined is not responsible for the conduct of th tsk involved wit these oc 2.1, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to Eran part of he Roloy Package. Tavelmarvel representatives ae smpowered to ask guests to depart a holiday package if they are displaying known COVID.19 symptoms, Abuse or harassment of any kin toward crew, contracted suppliers or other ‘ha you wi not be retuned for ery pat ofthe holiday package. 3. Travelmarvel accepts no responsibilty for any death, injury, iness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control 4, Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our collateral are excluded to the full extent by law. Nothing in these Conditions excludes, restricts or modifies the application ofthe Compton and Consumer st 200 (i) os mented, coesseted supplemented or repl 5, To the full extent —— by law, Travelmarve'’ liability arising under or in connection with these booking conditions: losses sulered by you o pure economic oss or any spec, or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose Of receipt of monies. Receipt of deposits and ments by the travel agent does Not constitute receipt of those monies by us and ee & pyrene cet advice) that monies have been received b} Travelmarvel. Travelmarvel reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. 7. Specie meal requests are requests only and cannot be guar ‘COVID-19 REQUIREMENTS Before booking and before you travel, ensure that you check the latest Government travel ‘equrements and Traveimarvel updetes whch Include the on boar protocols which wil be available on Travelmarvel's website {teeatevelnerelconeulsbovtateaverupeats)
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