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aa wy Frequently asked questions Before you sail. Ask Cunard. Whether you're new to cruising or a seasoned expert, Ask Cunard is hereto help. You wil find answers tothe most popular questions. f you're unable to find what youre looking for within these pages visit: cunard.com/en-au/frequently-asked- questions for a wealth of information. What's inclucled in my fare? See page 37 and 116 for details. Do I need a passport, visa, or vaccinations? All guests must have a valid passport, and some itineraries require you to obtain a visa before departure. Vaccinations will depend on where you are travelling to or from. For domestic cruises departing an Australian port that do not visit an international port,and for domestic cruises departing a New Zealand port that do not visit an international port, a valid passport or government issued photo identification is required. As requirements are subject to change, we recommen checking our website regularly for any updates. Do I need travel insurance? We strongly recommend you purchase appropriate travel insurance at the time you pay your deposit for any Cunard voyage. If you do not purchase travel insurance you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan. Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs on board, even on Australia and New Zealand cruises. If'm travelling alone, how willl meet people? it couldr't be easier to meet people on board. Not only are you invited to a'Welcome Cocktail Party’for all our guests, you might also want to consider joining a larger table for dinner, in order to get to know more of your fellow travellers. On board activities like classes and quizzes are a great way to make new friends. What do I wear on board during the day? Youll need to packa range of summer or warmer clothes, depending on your itinerary and the time of year you travel. On board during the day, you'll probably find yourself most comfortable in stylish casual wear, including shorts and smart jeans. Swimming costumes, micro shorts, sarongs,and gym wear should be reserved for the poolside, on deck, or in the spa and fitness centre. We request that swimwear must be covered up before entering any enclosed areas. Is there a dress code on board? During the day, relaxed dress is welcomed around the ship. The only exception is Afternoon Tea when we kindly request smart casval ati is worn. Then as the sun goes down, the style goes up. Every night on board, we ask that you wear smart attire in most of our bars, restaurants and entertainment venues, On our much-anticipated Gala evenings, we invite you to dress toimpress and celebrate with us. Ofcourse, ifyou prefer to spend your evenings in more relaxed attire, selection of casual dining and entertainment venues are always available for your enjoyment. Please refer to your Daily Programme for more information, Smart Attire. Gentlemen, everynight we request you wear trousers witha collared shirt; jackets optional Ladies, blouses and skirts or stylish trousers and dresses are welcome Gala Evenings. On Gala Evenings it’s dinner jacket, tuxedo, or dark suit for the men witha regular tie or bow tie. Evening or cocktail dress, smart trouser suit, or formal separates for the ladies please. Relax. Feel free to dress casually as you visit any of the following venues: Lido and Kings Court restaurants, Carinthia Lounge, Winter Garden, Garden Lounge, Yacht Club, Golden Lion, and G32. Queen Anne venues to be confirmed. How many Gala Evenings will be on my cruise? As a guide, on board there are two Gala Evenings per week Details of daily dress codes, Gala Evenings and themes can be found on My Cunard at cunard.com in the calendar view of your cruise. The evening dress code wil also be specified in your ship's Daily Programme the evening before. For wardrobe inspiration please see page 140-141. Does my stateroom grade determine where | eat? Only in respect of your formal dining arrangements. On all ships your accommodation is paired with a specific restaurant. Please see page 117 for details. Are there any other places to eat on board? All ships offer alternative dining options, which are available to everyone’ Queen Mary 2 Boardwalk Cafe, Carinthia Lounge, Golden Lion, Kings Court, Sir Samuel's, and Steakhouse at The Verandah restaurant. Queen Victoria Chart Room, Golden Lion, Lido restaurant, and Steakhouse at The Verandah restaurant. Queen Elizabeth Café Carinthia, Golden Lion, Lido restaurant, and Steakhouse at The Verandah restaurant. ‘Queen Anne Will offer a wide variety of alternative dining options throughout the day and evening, Further information will be shared in the future. ‘Advance bookings are required for Steakhouse at The Verandah restaurant as well as the speciality dining options in the evening offered in the Lido and Kings Court respectively. These dining options carry a nominal charge Room service is also available 24 hours a day. ‘What dining times are available for dinner? Guests booked in Queen Grill Suites, Princess Grill Suites and Britannia Club will have the flexibility to dine at their leisure between 6.30pm and 9.00pm, Guests booked in Britannia may choose from Early, Late or Open Dining, What if | need! a special diet? Please advise us of your needs three months prior to departure orat the time of booking, whichever s closer to your departure date. Whilst every effort is made to ensure that special dietary requests are met, please note this cannot be guaranteed. Kosher For guests who require Kosher food, we are pleased to provide this on request and with advance notice. Please advise usat the time of booking where we will send you a menu to make your selection: this must be returned no later than six weeks prior to departure. Unfortunately, we are unable to offer Kosher food for bookings that are made less than four weeks prior to embarkation. Are there any bars or lounge areas on board? Onall ships there is a Churchills Cigar Lounge, Commodore Club, Golden Lion pub and Queens Room, plus: ‘Queen Mary 2 Carinthia Lounge, Champagne Lounge, Chart Room, G32 (nightclub), and Sir Samuels. Queen Victoria Chart Room, Midships Lounge, Winter Garden, and Yacht Club ‘Queen Elizabeth Café Carinthia, Midships Bar, The Garden Lounge, and Yacht Club, ‘Queen Anne Carinthia Lounge, Chart Room, Lobby Bar, Casino Bar and Bright Lights Society. What do the different stateroom categories mean? Youwill see from the deck plans that each ship offers various grades of accommodation. The grade and fare of each category is determined by different factors. These include the overall size of stateroom, its position on the ship - forward, midships, or aft - whether it affords a sea view, and whether ithas a balcony. Deck plans and stateroom amenities can be found as follows: Queen Mary 2 pages 118-122 Queen Elizabeth pages 123-127 Queen Vietoria pages 128-131 Queen Anne pages 132-136 When choosing your aecommodation you may want to bear in mind where the different grades tend to be located throughout the ship. For example, for minimal movement, we recommend the staterooms at the centre of the ship (midships). Your choice may also be decided by the facilities on board, such as accommodation grades found close to lifts or to certain public rooms where you envisage spending most time. Alternatively, you might choose your stateroom based on what's outside of the ship. Opting for oceanview grades on the higher decks, especially those in the forward and aft positions with a balcony, provides the most scenic way to watch the ever-changing views, Whats a hotel and dining service charge? From your waiters and stateroom stewards to the many more people supporting behind the scenes, every Cunard crew member puts their heart and skill into ensuring you experience Cunard's legendary White Star Service. To ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so. Casino, Bar, Wine, and Spa personnel do not share in the hotel and dining service charge, as not all guests use their services. Howare these charges calculated? Amounts vary by stateroom category as follows: ‘Queens and Princess Grill Suites US$16.50 per person per day Britannia Staterooms US$1 4.50 per person per day Naturally, you are free to reward any member of the ew over and above these amounts at your discretion. Whats the currency on board and how do | pay for items | buy? The currency on board al ships is the US dollar. For your convenience all of our ships operate a cash-free environment. Tomake any purchases on board you just need to present your Voyage card. Our ships do not accept cash, except at the Purser's Office, for the purchase of foreign currency, and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card via Frequently asked questions online check-in or before Boarding fs Alltransactions will be charged to your account in US dol Ifyou wish to settle your account vg ash then please note that there are limits on the amount of cash that can be deposited on your account, which may vary by voyage length. Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship's currency) and these transactions must be settled using your registered card. How do | register my credit card? You will be able to register your credit card via our online check- in website or before boarding the ship in the terminal. ll credit card details are encrypted. We accept the following major cards, Visa Credit, Visa Debit, MasterCard, American Express, Diners Club, and Discover. We are unable to accept Solo, Maestro, Switch, and any pre-paid credit cards. How can | avoid issues with my credit card? When you register a credit or debit card to cover your on board spending, an amount of US$100 will be authorised on your card, similar to what you would experience in hotels on land. During your time on board we will un daily authorisations against your ‘credit or debit card for any amounts exceeding the secured US$100. The authorised amounts are not taken from your account untilitis finally settled on the day of disembarkation. If your voyage is longer than 28 nights your credit card will be charged mid cruise and at the end. Please therefore ensure that you have sufficient funds to settle your account. ‘On occasion, some authorisations can remain on your ‘card account for up to 28 days. You may therefore want to contact your card provider on your return to release these authorisations. Prior to leaving for your voyage it is recommended that you advise your credit card provider of your trip away and that you willbe on board a ship and visiting different countries. This will help avoid raisinga security alert and your card being referred. When will | receive my tickets and itinerary information? Approximately 35 days prior to your departure date your electronic documentation will be available through My Cunard at cunard.com. This includes information relating to any hotel stays or land tours booked. Howwill | know which Shore Experiences are available? Booking online: Shore Experiences will be available to book ‘on My Cunard from approximately one year prior to departure and willbe paid for in full at the time of booking, This method of booking gives you the best chance at getting your first choice of ‘experiences before spaces run out. Booking on board: You may book Shore Experiences on board, ‘which will be charged to your on board account, to be settled at the end of your voyage. The cancellation deadline is 48 hours prior to each port. Tour tickets, once booked, are subject to.a 10% cancellation fee ifreturned to the Tour Office prior to this deadline. Tour tickets returned within 48 ours of arrival in port are subject toa 100% cancellation fee. What if feel seasick? Don't worry - your ship's doctor is always on hand with a remedy. Seasickness is best countered with an injection or tablets, which should soon have you feeling shipshape again and settle you for the duration of your stay on board. Is there enough to do during days at sea? Yes, plenty! You'l be amazed by just how much there is todo. From deck sports, friendly quizzes, and dance classes to fascinating talks and movies, there's so much to choose from. Your ships Daily Programme (delivered to your stateroom, each evening) has full details of all the activities, events, and entertainment happening the next day. Is there aspaand salon on board? Allour ships feature Mareel Wellness & Beauty Taking inspiration from the oceans on which our ships sail to indulge your senses - mind, body and soul. We invite you to relax, ‘enjoy renewed energy, improved health and appearance with ‘comprehensive spa, beauty and fitness facilities on board, For details of the spa services available on board, please visit My Cunard at cunard.com. Can I travel when pregnant? Guests who will have entered their 24th week of pregnancy or beyond at any point in their holiday, unfortunately will not be permitted to travel with us in line with our pregnancy policy. If you require further information, please call us. Can disabled guests travel? This section relates to all matters involving mobility disabilities, wheelchair, and mobility scooter use; sensory and auditory disabilities including blind and/or deaf persons;as well as any other disability which may affect your enjoyment of your time ‘on board. Before makinga booking, please familiarise yourself with clause 25 of the Booking Conditions inthis brochure (see pages 142-145) 137
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