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Terms & Conditions The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Lt (APT, ‘we' or ‘our’. Please read them carefully as they set out your and our respective rights and obligations. These Terms & Conditions were correct at time of publication, For the most up to date Terms & Conditions visit our website https://wwwaptouring.com.au/legal/general-information-conditions GENERAL CONDITIONS By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions are references to short trips or tours included or available as part of your holiday package. These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Price Validit Published pice are vat the ime of publication butare subject to change. They may be varied by advertising or special offers, or chenged ater the publication date for ary reason. including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up to date pricing may be found on our website - www.aptouring.com.au. Prices will be confirmed at time of booking and honoured for up to seven days. All holidays are subject to availabilty at the time of booking. Please see important information listed under Specific Destination Terms & Conditions for relevant deposit and final payment terms, Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Freedom of Choice™ & Signature Experiences Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience inclusions. If your first choice of Freedom of Choice or Signature Experience is unavailable you may be asked to choose an alternative. Public Holidays & Festival Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Superdi ial Offers Conditions Apply. For full terms and conditions relating to any Superdeal or special offer on your booking, please go to www.aptouring.com.au/specialdeals. Other Special Offers Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/offers do not apply to existing bookings unless othemise stated. APT Club Details including the full range of benefits and conditions, are available on our website at wviw.aptouring.com.au/aptclub. BOOKING & PAYING FOR YOUR HOLIDAY Airfares Ai travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or othemise arranged with APT. All aifares are subject to flight and booking classavailabilty. Airfares willbe booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other lability and will not be responsible for refunding the cost of any services booked in conjunction with the fights. Airline Loyalty Points Eligibility APT uses the services of a range of aitines in its packages. APT does not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use loyalty points to upgrade travel need to be directed to the aitine concerned by the member. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standardairine cancellation fees will apply. In some cases, airfares will be non- refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to new bookings only andis only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, whict are required to purchase at the time of booking. Travel Insurance Travel Insurance is not included in your holiday package. For your protection, you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, loss of luggage. land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Travel Information & Documents ‘After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However, in the case of late bookings, charges or late payment, tickets may be emailed toyou. Special Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made, APT wil pass your request onto the hotel, aiine or other supplier but Cannot guarantee that it willbe accommodated. APT willaiso pass on any dietary requests to the airline but we strongly recommend that youcheck directly with the airline once your tickets have been issued. The provision of any special request does not constitute aterm of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availat Credit & Debit Card Surcharges Ifyou pay APT by credit or debit card, surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. in the case of debit cards a charge of 0.5% will be added to the tour price. ‘Accuracy APT has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the wublication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally fight times, carriers, and routes are given for guidance only as there may be changes. Final details wil be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Disruption to Cruising and Itinerary Arrangements Itineraries are intended as a guide only and are subjectto alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail river or weather conditions, strikes or other reasons beyond APT's control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation onthe docked ship or substitute land arrangements. Under normal river conditions, itineraries wil operate as far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without imation, if there f 2 water level problem on 3 may be necessary to operate part of the itinerary by coz andatematve sightseeing may be included. APT will not be abe for any direct or indirect costs that you incuras a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitied to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with ony, other services or attractions beyond its control. Flight Changes The flight timings detailed on your confirmation invoice are for guidance onlyandare subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your fight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. Out of Date Range Flights Ifairines have not published their schedules or airfares at the time of your booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing by sending you an updated invoice. Once flights have been confirmed by you and payment has been received, APT willissue your tickets. Force Mi Force majeure event means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, butis not mited to: The Details (2) war, armed confit, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels: (©) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events. Termination of Booking Contract or Change ‘due to Force Majeure tt farm in i fs resonable opinion, considers that any force majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the bookingcontract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure inthe event that APT cancels or changes your travel arrangements in any way due to a force majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (@) the cancellation or change to your travel arrangements; or (b) the force majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a force majeure event. Force majeure events are unpredictable and beyond APT's control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your licy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of APT based on expected non-recoverable costs and expenses to be inourred by APT, including but not limited to overhead expenses and works or services performed personally by APT, leading up to the commencement of the holiday package, alternatively prior to the force majeure event. Data Protection Policy ny personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences ifwe donot collect. Our Privacy Policy also contains information about how you may seek serees fo, of correction af, the persona information held about ‘our complaint resolution procedures. Our Privacy Poly isavaleble at vow aptouring.com. au/privacy or by request to us. By providing personal or sensitive information to us. you are agreeing to the terms of our Privacy Policy. Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, aiflines, cruise companies and other ‘operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions ‘may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your ‘own health and safety, render you incapable to care for yourselt, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT representatives are ‘empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests will be tesponsible for arranging and paying for their own transport home if they are asked to leave the tour. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. APT accepts no responsibility for any death, injury, illness, loss (includingloss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes. restricts or modifies the application of the Competition and Consumer Act (Cth) asamended, consolidated, supplementedor replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you and ©) excludes tablity for any indrect or consequential losses suffered by you ot any third par Caused, including but not limited to pure eons eo any special, extraordinary or punitive ‘damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us ‘on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent APT
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