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Terms & Conditions ie. following terms and conditions (‘booking conditions’) m the basis of your contract with Australian Pacific Touring Pty Ltd (APT’, ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. These Terms & Conditions were correct at time of publication. For the most up to date Terms & Conditions visit our website https://www.aptouring.com.au/legal/ general-information-conditions. GENERAL CONDITIONS: By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that yOu book with us and Which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions’ are references to short trips or tours included of avallable as part of your holiday package. Governing Law These booking conditions are governed bythe law in force in Victoria, Austral BEFORE YOU Book Price Validity Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel Surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up to date pricing may be found on our website — www.aptouring.com.au. Priges wil be confirmed at time of booking and honouted for up to seven days. All holidays are subject to availability at the time of booking. Please see important information listed under Special Conditions for relevant deposit and final payment terms. fers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Freedom of Choice™ & Signature Experiences Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience inclusions. If your first choice of Freedom of Choice or Signature Experience is unavailable, you may be asked to choose an alternative. Public Holidays & Festi Most countries have subich holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some feigious holidays may result in @ reduction of facities entertainment. Superdeals & Special Offers Conditions Apply. For full terms and conditions relating to any Superdeal or special offer on your booking, please go to www.aptouring.com.au/specialdeals. Other Special Offers Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/offers do not apply to existing bookings unless otherwise stated. APT Club Details including the range of benefits are available on our website at aptouring.com.au/aptclub BOOKING & PAYING FOR YOUR HOLIDAY Airfares Ar travel is arranged with independent aitlines. APT will artange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availabilty. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in'some cases, are non-refundable. Nami changes and voluntary date and schedule changes will incur fecs. APT is not lable for delays of cstuptions of a ravel. Once tickets are issued APT will have no other iablty and will not be responsibi for reunding the cost of any services booked in conjunction with the flights. Airline Loyalty Points ity APT ses ins eanleas ors range of airlines in its packages. APT does not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use loyalty points to upgrade travel need to be directed to the airline concerned by the member. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in ciedt will exclude fees imposed by 36 third parties, including but not limited to air travel, rail travel and hotels. When bookin airfares through APT (including when taking adva of a special offer that includes air travel), standard Spine caraletich Ieee vil apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Can¢ellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you aré required to purchase at the time of bookin Travel Insurance Travel Insurance is not included in your holiday package. For your protection, we strongly recommend you purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, loss of luggage. land content and airfare charges that may occur due to canceliation, impossibility of performance or other frustration, disruption, 18s Of deposit or strikes. Travel Information & Documents After booking you will receive an invoice with all important information relevant to your holiday package. We stronaly recommend you check the details carefully and read t included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. Special Requests Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice ‘or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Credit & Debit Card Surcharg Ifyou pay APT by credit or debit card, surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price. Accurat APT has endeavoured to ensure that the information provided about accommodation, itineraries etc. is correct to the best of its knowledge at the ublication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Disruption to Cruising and Itinerary Arrar Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessai for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond APT's control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services’ including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on 2. ver, may be necessary to operate part of ae itinerary by coach and alternative sightseeing may b ineluded. APT wil not be liable for any direct or inctrect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such ‘other events which are beyond our control. APT cannot guarantee exact arrival and departure times for carriers and Operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control. Flight Changes The flight timings detailed ‘on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other Tasmania 2023/24 arrangements without paying any applicable cancellation fees except where specified in these booking conditions. Out of Date Range Flights If airlines have not published their schedules or airfares at the time of your booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing by sending you an updated invoice. Once flights have been confirmed by you and payment has been received, APT will issue your tickets. Force Majeure Force majeure event means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, but is not limited to: (a) war, armed conflict, criminal damage. riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts: (b) natural disaster (including but not limited to flooding, fire, earthquake, landslides, adverse weather conditions, high or low water levels; (C) nuclear or other industrial accident causing environmental pollution or contaminatior change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, egulation, determination, by-law, declaration, license and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic ‘or pandemic events. Termination of Booking Contract oF br Change of Travel ‘Arrangements due to Force Maj IF APT, in its reasonable opinion, ‘considers that any force majeure event prevents APT (whether directly or through its employees, contractors. subcontractors and agents) from lawfully or safely providing any products or sefvices subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure In the event that APT cancels or changes your travel arrangements in any way due to a force majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from ‘or in connection with (whether ay ‘or indirectly): (a) the cancellation or ane to your travel arrangements; or (b) the force majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a force majeure event. force majeure events are unpredictable and beyond APT's control. As youre required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of APT based on expected non- recoverable costs and expenses to be incurred by APT, including but not limited to overhead expenses and works or services performed personally by APT, leading up to the commencement of the holiday package. alternatively prior to the force majeure event. Data Protection Policy Any personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you seek access to, of correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.com.au/privacy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the ‘optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions depending on your holiday package, include activites such as climbing, exploring, bike riding, ‘swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole ‘or any part of the holiday package. APT representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers ‘or other guests may result in immediate removal from a holiday package. Guests will be responsible for arrangin and paying for their own transport home if they are aske to leave the tour. APT is not liable to you for any costs APT
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