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OUR SERVICE GUARANTEE We are the only cruise line to guarantee its award- winning service — that's how confident we are that we will exceed your expectations. However, should you be dissatisfied with our service within the first 24 hours of your trip — whether it's on board or at a hotel — please let us know right away. In the unlikely event the problem cannot be rectified within the following 24 hours, you can depart as soon as possible and we will refund 100% of your cruise fare. We will even assist with any departure reservations. For more information and terms and conditions, please contact us. SPECIAL TREATMENT Will housekeeping leave extra filtered water in your room? Will a waiter learn your favourite wine? Is it possible for members of your ship's crew to feel like good friends? Yes, if they work for Viking. Call us on 138 747 (AU), 0800 447 913 (NZ) or contact your local Viking travel agent 37
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