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a Booking & Travel CONDITIONS UPDATED OCTOBER 2021 View latest Booking and Passage Conditions at www.pocruises.com.au/plan/how-to-book/book- travel-conditions 1. INTRODUCTION P&O Cruises / We / Our / Us means Carnival ple. You means you and all guests in your booking. You are entering into this contract with Carnival plc trading as P&0 Cruises Australia (P&O Cruises), ARBN 107 998 443. 2. YOUR AGREEMENT WITH US These and Your Booking Confirmation are the Terms and Conditions under which You book Your cruise holiday and travel on any P&O Cruises product We sell You. Once We have received the first payment towards Your cruise holiday, a legally binding agreement on these Booking and Travel Conditions becomes effective between all guests on Your booking(s) and Us. By making a payment, You represent that You accept and have authority from all guests (or their parent/ legal guardian) on Your booking(s) to accept on their behalf, our Booking and Travel Conditions. Parents/legal guardians accept the Booking and Travel Conditions on behalf of their children. Itis important that You and all guests in Your booking read them carefully and understand them. Every guest included in Your booking will have access to the booking (excluding credit card details). Any adult guest named on the booking may amend the booking. Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘Consumer Laws’), are in place for Your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a cruise holiday. These Booking and Travel Conditions do not alter any protection given to You by Consumer Laws. 3. CRUISE ITINERARIES ARE NOT GUARANTEED Many factors may affect Our ability to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with our published schedules and itineraries. However, We do not guarantee itineraries and they do not form part of Your contract with Us. If We are unable to operate in accordance with Our published itinerary, We may in some circumstances offer You assistance or compensation in accordance with clause 13. 4. BOOKING AND ACCOMMODATION Each room can accommodate between one (1) and four (4) guests, with the exception of Pacific Adventure and Pacific Explorer which can accommodate up to five (5) guests, depending on the room configuration. Each room booked will be assigned a unique booking reference. Asingle traveller supplement applies to guests occupying a room alone. This will be outlined to You before You book with Your Travel Agent, online or through our Customer Service & Sales team. If You decide to make Your P&O Cruises booking through a registered Travel Agent, any amendments or enquiries on the booking will need to be made by Your Travel Agent. A booking, and payments ona booking, can only be made by a person aged 18 years or over. You acknowledge that You have authority from all guests in the booking to make changes to Your booking. We reserve our discretion to refuse to accept a booking request from any guest or group for any reason, acting reasonably. 5. YOUR FARE Your fare is determined by the fare type, the number of guests in Your room, its location on the ship, the amenities offered, port charges, taxes, fees and port expenses (which are all subject to change), and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) guest ina room and are aged under 13 years. When you holiday with P&O Cruises you can choose to purchase a ‘Value Plus’, ‘Value’ or ‘Go’ fares. Guests who purchase a ‘Value Plus’ or ‘Value’ fare enjoy more flexible payment and cancellation conditions, as outlined in the ‘Names Changes’ and ‘Refunds Policies’ in clauses 9 & 11. Please specify at the time of booking which fare type you would like to purchase. Once booked, Your fare may be subject to increased taxes, fees and port expenses. You will be notified of this before it is added to Your fare or to Your onboard account. The cruise fare includes onboard accommodation, main meals at most onboard restaurants (additional fees may apply to some menu items), entertainment and some activities onboard, gym and some fitness classes, as well as taxes, fees and port expenses. Additional charges may apply to some entertainment and activities, and main meals at onboard specialty restaurants. Anumber of optional extras are also available that are not included in the cruise fare including drink purchases, some onboard activities and entertainment, shore tours, shopping, wifi internet, laundry services, day spa services, fitness classes and additional dining options. All prices are quoted in Australian dollars, unless otherwise noted. In the event that a displayed price is incorrect, subject to any requirements under the Consumer Laws, We may retract the price and /or withdraw the product from sale and refund any payments made at the incorrect price. Sometimes We will release promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You may need to cancel Your existing booking and our Refunds Policy outlined in clause 11 will then apply. We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement. 6. ONBOARD SPENDING MONEY Onboard credit (OBC), which may also be referred to. as Onboard Spending Money, may sometimes be offered as part of a promotional campaign (Promotional OBC) or it can be pre-purchased (Purchased OBC). Onboard credit is a monetary amount in Australian dollars which is applied to Your onboard account to be used for onboard purchases, excluding casino credit and medical expenses. Any unused portion of Promotional OBC will expire at the end of Your cruise and is not redeemable for cash at any time. Any Purchased OBC will be refunded at the end of the cruise if not used. All types of onboard credit are not transferable between any cruises, including back-to-back cruises. 7.PAYMENTS Your booking is not secure until an initial deposit in cleared funds is received by Us. If Your deposit as indicated on Your Booking Confirmation is not received within three (3) working days from the date that You make the booking, Your booking will be cancelled automatically by our system. Deposit Required A deposit is required for all guests (including third and fourth berths) travelling ona cruise. The amount of the deposit is the same for adults and children, as follows: ~ Cruises from 1 to 4 nights in length: $49 per guest Cruises from 5 to 11 nights in length: $250 per guest ~ Cruises 12 nights in length or longer: $400 per guest ~ Cruises 28 nights in length or longer: $600 per guest. Final Payment Payment of the remaining balance is due as follows: ~ For sailings up to 27 nights in length: a minimum of 75 days prior to departure ~ For sailings 28 nights in length or Longer: a minimum of 180 days prior to departure. Bookings made within the final payment period will require payment of the full cruise fare at the time of booking. Please ensure you check the payment conditions, including the deposit requirements, at the time of booking as some promotional fares may have specific payment conditions that may differ from those listed above. Some promotional fares may also require full payment at the time of booking. Your deposit and final payment due dates will be indicated on your booking confirmation. If we have not received your deposit or final payment by the due date, the booking will be cancelled automatically and our Refund Policy will apply in accordance with clause 11. When booking through a travel agent, they may have different payment conditions. Please check with your travel agent at the time of booking. Future Cruise Deposits may be applied to new bookings on Value fares and Value Plus fares only. Future Cruise Deposits cannot be applied to GO Fares/Short Sale or any fares not available to the general public. Payment for direct bookings that are not made through a travel agent must be made by Visa, MasterCard or American Express. For Direct bookings made in Australian Dollars PayPal is also accepted for payments taken at the time of booking, but not for subsequent payments.
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