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liable to You for any costs associated with these changes. (vill) All airfares are subject to availability and scheduled for travel to meet the Journey Departure Dates set out in the Journey Brochure. Any requests outside of the Journey dates may incur seasonal surcharges as enforced by the airline. (b) Airport Transfers (i) Airport transfers are only available on the first and last day of Your Journey and at times We designate. Transfers outside these times will be at Your expense and must be secured by Your own arrangements. (ji) Passengers who have purchased Our pre and post Journey hotel accommodation and airfares will be provided airport transfers to/from their hotel in the Journey start or end city only, on the day of the pre or post accommodation booking. (iil) If You do not book Your flights with Us, You must ensure Your flight details are provided to Us at least 60 days before the Journey Departure Date by: (a) entering Your flight details at the trip personaliser on the Website; or (b) contacting Us at the Customer Service Contact Address. (iv) No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. (v) If You miss the pre-booked transfer You will be responsible for making Your own way to the Journey departure point, at Your own expense. (vi) Unless expressly stated in Your Itinerary, airport transfers may be group transfers scheduled to coincide with multiple flight arrival and departure times. Private transfers, including VIP transfer are not available in all locations. Please enquire for further details. (©) Carriers: The carriers (including air carriers, rail and sea carriers used in association with the Journeys) are not responsible for statements or features in Journey Brochures. The conditions of carriage of each carrier constitute a separate contract between You and the carrier and We have no responsibility in relation to contracts between You and the carriers and only act as agent in arranging services from the carriers. (d) Luggage (i) Journey participants are entitled to one suitcase per person. Your suitcase must not exceed 76 x 53 x 28cms (30” x 21°x 11") and must not weigh more than 23kg (5Olbs). All luggage must be stored in your suite; there are no additional luggage storage facilities available. (ji) Airline passengers should consult with their airline as size and weight restrictions may vary from airline to airline and according to the class booked. (i) It is Your responsibility to ensure Your luggage complies with these requirements and You acknowledge that We, contracted carriers or Service Providers may elect not to carry overweight items. (iv) You will be responsible for any excess baggage charges. 13.2 Sightseeing, Excursions and Special Activities on Journey (a) Sightseeing: Sightseeing in many historic villages, towns and cities can only be undertaken by walking tours as motorcoach access is not possible. Consequently, a reasonable level of fitness is required as the sightseeing tour may involve steps and extensive walking over uneven surfaces. (6) Mountain Excursions: Some tours include mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions. (c) DiscoverMORE Optional Tours: Additional activities undertaken by You such as sightseeing tours purchased by You in addition to those activities outlined in the Tour Brochure during Your Tour are not included in Your Journey Price and incur an additional cost. Additional activities are subject to availability, seasonal and operational factors and must be pre-booked prior to Your departure. Some activities require a minimum and maximum number of participants to operate. 13.3 Passenger Requirements (a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met. (b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Journey and We recommend You refer to www.smarttravellergov. au for full details and also consult Your doctor. (C) Medical Conditions: We strongly recommend a visit to Your doctor prior to Your Journey. (d) Solo Passengers and Single Accommodation (i) Prices quoted in Journey Brochures are on a twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single supplement rate (Single Supplement Rate), and You must pay the Single Supplement Rate for the Journey, at the time of Booking. (ii) A limited number of single suites are available at a Single Supplement Rate for each Journey. (e) Young Passengers: (i) Passengers under the age of 18 years (as at the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult. (ii) Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion. 13.4 Maps, Pictures and Images (@) Maps: Maps or Journey depictions contained in Journey Brochures or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the Journey. (b) Images: Alll images in Journey Brochures represent typical scenes and descriptive detail for each Journey, however it is possible that the particular subject matter may not be seen or experienced on Your Journey. Also, some pictures may have been digitally enhanced, 13.5 Hotel Accommodation (@) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel. (b) Responsibility: Although We have taken reasonable steps to secure the most suitable hotel tion in the area of the Journey, We are not liable to You for the quality, size or fitness of hotel rooms. 13.6 Flexible Booking Plan Our Flexible Booking Plan is available at a cost of $250 per person per Journey excluding Amazon cruises, Galapagos cruises, Russian cruises and Russian cruises and Journeys. The cost is non-refundable and must be paid at the time of Booking Your Journey. The Flexible Booking Plan does not, nor is it intended to, replace travel insurance. Details and terms and conditions of the Flexible Booking Plan are available on Our Website. 13.7 The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after 1 January 2022 for Scenic and Emerald Cruises (“Eligible Booking”). By adding this plan, you are covered if you unable to travel due to health reasons, or your travel plans are impacted by COVID-19, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less PPP cost). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is provided at a cost of $395 per person per river cruise, $495 per person per cruise on Emerald Cruises yacht cruising and $595 per person per cruise on Scenic Eclipse voyages ("PPP Fee”). 14. Contact Details 14] To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows: Australasia ~ Email: [email protected] Telephone: 1300 434 397 Address: 25 Watt St, Newcastle NSW 2300 14.2 Our customer service centre is open from 730am to 6.00pm Monday to Friday and 9,00am to 100pm Saturday (excluding public holidays in New South Wales) (Sydney time). Although We hope You won't need it, Our after-hours emergency number when calling in Australia is freecall 1800 620 105. Other emergency contact details are included in Your travel documents. 14.3 If You need to contact Us during Your Journey, We recommend that if it is practicable to do so, in the first instance You should try to contact the Discovery Leader, Tour Director or Cruise Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre. 14.4 We will use the Guest Contact Details if We need to contact You before the Journey Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address. 15. Destination Specific Terms 151 We reserve the right to charge a per person fuel supplement in the event that the Brent* Crude oil increases materially any time from date of booking up to and including the day of embarkation. “Brent crude oll prices are published on www.Bloomberg.com. 15.2 Not later than 15 days before the Journey Departure Date, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. The certificate must be signed by a medical practitioner, include the estimated delivery date and be dated not earlier than 30 days before the Journey Departure Date In any event, We are unable to accommodate, and will not allow to participate in the Journey, any woman who has entered her twenty-fourth (24th) week of pregnancy prior to the Journey Departure Date, or who will do soat any time during the Journey, and, to the maximum extent permitted ‘by law, will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the Cruise or thereafter. Additionally, airlines may have restrictions that may differ from Ours. Please contact your travel professional or airline for details. 153 Unscheduled Embarkation / Disembarkation: International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the Cruise Vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Scenic and any other additional costs. Such additional costs will be added to the guests’ on board account prior to disembarking. 15.4 We strongly recommend that You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your Cruise/Journey including cover for loss of luggage, medical expenses, costs and expenses incurred due to cancellations, delays or other disruptions or medical evacuation in remote areas. 155 You must complete a mandatory medical questionnaire (to be provided 90 days prior to departure) between 90 and 60 days prior to the Journey Departure Date and must be Teturned to Scenic not later than 60 days prior to the Journey Departure Date. Any medical certificate issued earlier than 90 days before the Journey Departure date will not be accepted. Any guest who has not completed and returned their medical certificate will not be cleared for embarkation and will not benefit from any refund. 156 Service Animals: Due to the sensitive environments and regulatory regulations of the region travelled to, we are unable to accept service animals on the Cruise. 15.7 Onboard Experiences: a reasonable level of mobility is required to participate in most onboard experiences. Onboard experiences including Zodiac, kayak, jet ski and bikes are subject to regulatory approval and prevailing weather and marine conditions and may be cancelled at short notice. We cannot guarantee their availability, even if you have made an ‘on-board booking. Onboard experiences can be booked whilst on Cruise with Your Cruise Director (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum and maximum number of participants to operate. We reserve the right to terminate, Your participation in an experience if the Cruise Director reasonably considers that your continued participation poses a risk to the health or safety of You or any other person or You refuse to comply with all reasonable directions of the Cruise Director or any guide or operator conducting the experience. 15.8 Videography and Photography: (@) We may capture photographs and video footage throughout the Journey for the purposes of compiling a video which features some of the highlights and activities of the Journey (Journey Video). Although We will use reasonable endeavours to ensure that the photographs and video footage captured are general in nature and do not focus on any specific individual, You acknowledge that We may capture photographs and video footage of You throughout the Journey. (b) Subject to clause 14.8(c), the Journey Video will be prepared and made available online to You and all other passengers following the Journey. The Journey Video will be provided to You for personal use only and You must not use it for any commercial or unlawful purpose. (© We may decline to produce, or make available to You, a Journey Video in Our absolute discretion. (d) You acknowledge and agree that, despite clause 15.8(b) of these Conditions, Scenic has no ability to restrict or control the further publication or distribution of the Journey Video by other passengers. © If You do not wish to appear in the Journey Video, You must inform Us at the commencement of the Journey by completing and returning to reception on the Cruise Vessel an ‘opt-out’ form, in which case we will use reasonable endeavours to ensure you do not appear, or are not able to be identified, in the Journey Video. (f) You acknowledge and agree that We may use the Journey Video (and any still images from it) for marketing, training and promotional purposes and you waive any right to claim any payment or other Part of SCENIC GROUP 107
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