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Your questions answered A selection of our most frequently asked questions. Q. How soon after making our booking will we receive confirmation? A. Once we have received your deposit we will send your confirmation documents. Q. Do you send us information about the destinations we will visit? A. It is essential that you read the relevant tour dossier before booking, which you can find on wendywutours.com.au, or we can arrange for one to be sent to you. If there are any particular challenges such as the length of time spent on your feet, journey times or accommodation standards, they will be explained in these concise trip notes. Two weeks before you travel, you will receive a detailed day-by-day itinerary, a travel guide as well as a phrasebook with your final documents. Q. Will | know which hotels | will be staying in before | go? A. Hotel details will be sent with your final documents. Note that these may be subject to change. Hotels generally range from 3-4 stars. In more remote areas, accommodation may be of a lower standard. Rest assured that all hotels used by Wendy Wu Tours are regularly inspected by our staff and our partners to ensure that standards meet your needs. If you require an early check-in or late checkout on your arrival or departure day, please contact us. Q. Do I need a visa? A. The cost of your visa is nearly always included in the price of your tour (Australian passport). Simply send us your passport, completed visa application form and passport size photos 75 days before departure, along with final payment and we aim to have them sent back to you with your final documentation 2-3 weeks prior to departure. If you require your passport back earlier, please let us know so that we can arrange for an express visa service at an additional charge. Passports or visa application forms received six weeks or less before departure will automatically incur an express visa fee. Wendy Wu Tours does not accept responsibility for lost or undelivered items. Personal collection or courier services are available on request. Please note that visa regulations can change at any time, therefore please refer to our website for up-to-date information. Q. Do I need travel insurance? A. We strongly recommend that you are adequately covered by insurance for the duration of your travel arrangements. We recommend that you take out a policy as soon as you pay your deposit. BEFORE YOU TRAVEL Q. What vaccinations do | need? A. Vaccination requirements often change, therefore for up-to-date information please seek your doctor’s advice. You may also need to comply with local requirements to undertake COVID-19 tests. It is mandatory for you to be fully vaccinated against COVID-19 with a vaccine approved by the Therapeutic Goods Administration. Q. How fit do | need to be? A. Our group tours are graded on each page to reflect the level of fitness required. The specific reasons for a particular grading for each tour are clearly described in the tour dossiers which you can find on our website. Some of our tours to Central Asia are also at altitude. Please contact us if you require any advice. Any of our itineraries can be turned into a private tour, giving more flexibility and may better cater for individual needs. Ask us for more details. Q. What size are your tour groups? A. The group size on our Central Asia & Middle East Classic Tours and Go Beyond Tours is usually between 10 and 18 passengers. Where available, on our group tours we operate a seat-and-a-half policy, allowing you to travel in comfort. Q. Do you run guaranteed departures? A. Group tours are guaranteed to run subject to a minimum of 10 passengers. A National Escort will accompany each group of 10 or more. We will endeavour to run groups of a smaller size if viable to do so. Q. Asa single traveller, will | have to pay a single supplement? A. We offer two ways to avoid paying a single supplement. The first is to book onto one of our Solo Departures, which are reserved exclusively for solo travelers and have single occupancy of a double room built into the tour price (along with other features like free chauffeur airport transfers, free access to an airport lounge in Sydney, Brisbane and Melbourne and a drinks reception on arrival). The second is to choose our ‘Happy to Share’ option, which may enable you to share a twin room with another solo customer of the same gender who also requests ‘Happy to Share’, thus avoiding the need to pay single room supplements. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions. Alternatively a private room of your own is available on any of our tours at an extra cost. Please check the tour pages or our website for details. Q. What is the maximum luggage allowance on your tours? A. Your main suitcase or backpack must not exceed 20kg and your hand luggage must not exceed 5kg as this is the maximum allowance on internal flights and trains. Q. What currency should | take? A. We recommend you take the local currency and a credit/debit card. If travelling to more than one country it may also be advisable to bring some US dollars to exchange locally. We do not recommend travellers cheques. Please ensure you have sufficient funds to pay for personal expenses such as drinks, snacks, souvenirs and optional extras. Q. When is the best time to travel? A. Our group tour dates are based on the best time to travel in each destination, however as Central Asia & Middle East is such a large and varied continent there will be drastic differences between and even within countries, sometimes on the same tour. Q. What sort of vehicles do you use? A. We use a variety of transportation to operate your itinerary at the best pace and to give you an authentic travel experience so you are not always ‘removed’ from the locals. The same advice applies to all modes of transport. Carry all valuables with you at all times - a money belt is recommended - and make sure a passenger remains with your belongings at all times. Keep a lock on your main luggage. VISIT WENDYWUTOURS.COM.AU
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