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Passage contract UPDATED MARCH 2023 View latest Passage Contract at https://www.princess.com/legal/passage_contract/ 1. Introduction We/Our/Us means Carnival plc, trading as Princess Cruises® and, where the context permits, includes the Carrier. PCL means Princess Cruise Lines Ltd, a Bermudan company. Carrier means PCL. In seling you cruises and issuing you tickets, Carnival ple acts aga sales agent for PCL For bookings on Royal Princess®, Majestic Princess®, Grand Princess®, Diamond Princes: Crown Princess® and Coral Princess® cruises departing from and cturning vo! Austral, Cover means Carnival plc and Camival pic acts as principal in selling and issuing your tickets. You means youandall quests a your booking, Youare entering into this contract with Camnval ple treding as Princess Cruises, ARBN 107 998 443, 2. Your agreement with Us These, and Your Booking Confirmation, are the terms and conditions under which You book Your cruise holiday and travel on any Princess Cruises product We sell You. Once We have received the first payment towards Your cruise holiday, a legally binding agreement on these terms and conditions becomes effective between all guests on Your booking(6) and Us or where applicable, the Carrier. By making a payment, You represent that You accept and have authority from all guests (or their parent/ legal guardian) on Your booking(s) to accept on their behalf, Our Passage Contract. Parents/legal guardians accept these terms and conditions on behalf of their children. Itisimportant that You and all Guests in Your booking read them carefully and understand them. If You were not aware of these terms and conditions when either You or Your Travel Agent made this contract, You ratify and accept that you are bound by these terms and conditions by the act of boarding the vessel for the cruise that You have booked. Every guest in Your booking will have access to the booking (excluding credit card details) Any adult guest on the booking may amend the booking, Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘Consumer Laws’), may apply by law for Your protection. They are designed to ensure the services provided by Us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These Terms & Conditions do not alter any protection given to You by Consumer Laws. 3. Cruise itineraries are not guaranteed Many factors may affect Our abttity to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with Our published schedules and itineraries. However, We do not quarantee itineraries and they do not form part of Your contract with Us. If We are unable to operate in accordance with Our published itinerary, We may in some circumstances of fer You assistance or compensation in accordance with clause 31 4. Booking and accommodation ch stateroom booked represents an individual booking and can accommodate between one (1) and four (4) quests, depending on the stateroom configuration. Each booking will be allocated a unique booking number. Asingle traveller supplement applies to quests occupying a room alone. IF You decide to make Your Princess Cruises booking through a registered Travel uaa any amendments or enquiries on the booking will need to be made by Your Travel A booking, and payments on a booking, can only be made by a person aged 18 a or over You acknowledge that You have authority from all quests in the booking to make changes to Your booking. We reserve Our discretion to refuse to accept a booking request from any guest or group for any reason, acting reasonably. 5. Your Fare Your fare is determined by the fare type, the number of guests in Your stateroom, its location on the ship, the amenities offered, taxes, fees and port expenses (which are all subject to change), and any applicable airfares including taxes and fees, transfers and hotel accommodation. The cruise fare includes onboard accommodation, main meals, entertainment, some activities ‘onboard, gym and some fitness classes, as well as taxes, fees and port expenses. Additional charges may apply to some entertainment and activities, and main meals at onboard specialty restaurants. number of optional extras are available that are not included in the cruise fare including drink purchases, some onboard activities, shore tours, shopping, wifi internet, laundry services, day spa services, fitness classes and additional dining options. Once booked, Your fare may be subject to increased taxes, fee a pon apart. Noi bo noltfted of hi before is sadedto vour fare orto Your onboard ox Inthe event that a displayed prices incorrect, subject to any relent under the Consumer Laws, We may retract the price and /or withdraw the product from sale and refund any payments made at the incorrect price. ‘Sometimes We will lease promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You ma cancel Your existing booking and Our ‘Cancellation and Refunds’ Policy outlined in clause 14 will then apply. We may elect to impose a fuel supplement at any time, in which case any additional fees will apply bookings only, The total price quoted to You at the time of booking willbe inclusive of any applicable fuel supplement. 6. Onboard credit Onboard credit (OBC), which may also be referred to as Onboard Spending Money, may sometimes be of fered as part of a promotional campaign (Promotional OBC) or it can be pr purchased (Purchased OBC). Onboard credit is a monetary amount in a specified currency ¥ ‘which isapplied to Your onboard account to be used for onboard purchases, excluding ca it and medical expenses. Any unused portion of Promotional OBC will expire at the end of Your cruise and isnot redeemable for cash at any time. Any Purchased OBC will be refunded at the end of the ruise if not used. All types of onboard credit are not transferable between any cruises, including back-to-back cruises. 7. Deposits and Payments Your booking is not secure until We have received a deposit in cleared funds. If Your deposit as indicated on Your booking confirmation is not received by Us within three (3) days from the date that You make the booking, Your booking will be cancelled automatically by Our system, DEPOSITS A deposit is required for all quests (including third and fourth berths) traveling on a cruise/land and sea holiday. The amount of deposit varies according to the cruise itinerary and length. + World Cruise (including segments 45 days and longer) - 30% of the cruise/land and sea holiday fare. + AllOther Cruises - 20% of the cruise/land and sea holiday fare. Time of Booking - Days from Sailing | Deposit Due withi 76 or more days | 3days of booking 311075 days 48 hours of booking 30 days orless | 24 hours of booking For bookings on Island Princess World Cruise (and any liner options 45 days or longer) made Prior to 321 days before departure, guests may have their deposit split into two payments, as shown below: First Second 5 Bookings First ‘Second Ship _ Itinerary | Deposit _ Deposit Before ‘Deposit Due Deposit Due 321 days 320 days Island Princess World Cruise} before 10% | asabove | 20% before departure departure Bookings made 320 days before departure above are subject to standard deposit payment terms. For bookings on the Coral Princess World Cruise (and any liner options 41 days or longer), made prior to 271 days before departure, quests may have their deposit split into two payments, as shown below: First Second Bookings First econd Ship Itinerary | Peers rete Deposit 5 Beek Deposit days 770 days CoreIRTNeRSS Word Crise] before | 10% | asaboe | 20% | before rown Princess departure departure FINAL PAYMENTS: Princess Cruises must receive the balance of the cruise fare according to the following schedule: | Final Payment Date Final Payment due 90 days Sailing Length 24 nights or less (including World Cruise Segments) | prior to sailing 25 nights or more (including Full World | Final Payment due 120 days Cruise and World Cruise Segments) Prior to sailing It is essential that You make final payment by the due date and in accordance with the type of fare You have purchased. If payment is not received by the due date, bookings will be automatically cancelled and Our ‘Cancellation and Refunds’ policy as set out in clause 14, will apply. From time to time, We may release promotional fares that have different payment conditions. Please ensure You check the payment conditions at time of booking, If You are making a booking within the ‘Final Payment due’ period of Your selected cruise, full payments required at the time of booking. 8. Payment service fees When booking directly with Princess Cruises, service fees apply to payments made by credit cards or by PayPal. Service fees for credit cards, per transaction, are 11% for Visa and MasterCard and 2.75% for American Express and 2.3% for Diners Club cards, For PayPal transactions, a % service fee applies. BPAY? Pay for your cruise from your Australian bank account via internet or phone banking using BPAY. Please note, the BPAY Reference Number is unique for each Princess Booking, so can only be used to make payments specifically to that booking BPAY is free and easy to use. Once the payment has reached your booking you willbe emailed a new booking confirmation with an updated balance. Please note, it may take up to 3 bank business days for your BPAY payment to reach your booking, There is no service fee for debit card or BPAY payments. Service fees are subject to change and will be advised at the time of payment. 9. Waitlist Bookings If Your requested cruise or stateroom category is unavailable, You can choose to create a ‘waitlst booking’. This means that if Your requested cruise or stateroom category becomes available, You will be sent a ‘waitlist match’ via email. Once sent, You have until the date listed on the ‘waitlst match’ to accept the booking or it will automatically cancel. if accepted, Your booking will be subject to Our normal ‘Deposits and Payments’ and ‘Cancellation and Refunds’ policies outlined in this Passage Contract. There is no deposit required for quests who already have a booking and would lke to waitlst for a different stateroom category on any cruise. For a waitist only booking, a deposit of $200 per bookings required. If Your waitlst is accepted the waitist deposit paid wil contribute to Your booking deposit. if You do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable. 10. Changing Your cruise holiday IF You choose to change Your booking to a different cruise, or to a different sector of a World Cruise, it will be considered as a cancellation of Your original booking. In this instance, Our cancellation charges, as per Our ‘Cancellation & Refunds' policy, will apply. Tl. Name changes ‘Once You have made Your booking, please check Your confirmation invoice or with your Travel Agent to ensure the details are correct. Should You need to make changes to Your bookin (Gpelling corrections or to replace a quest"), no administration fees will apply, Please note however, that additional fees charged by airlines for any changes will be passed onto quests *One original quest from the booking must always remain in the stateroom. If ll original quests cancel are replaced, the booking willbe considered cancelled and will be subject to Our ‘Cancellation and Refunds Policy set out in clause 14 Ifa canceling guest was the only person that qualified the booking for a promotional fare (eg. past guest fare), additional and remaining quests will no longer be entitled to the promotional fare. The booking will revert toa different fare and the remaining guests will need to pay the difference in cost, if any. Changes can only be made up to 48 hours before departure. Reservation times are based on venue capacity and availability. Dining reservations can be made by Captain’ Circle Platinum or Elite Members or Club-Class or Suite guests. For all other guests, dining reservations can only be made once booking is fully paid. (= PRINCESS 101
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