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General Information & Conditions The following terms and conditions (booking conditions) form the bess of your contract with Australian Paci Touring Py td {Treveimervet, we! or our, aase raed thar coefuty 05 they Set out your and out fesperive rights and obligation These Terms & Conditions were correct at time of pone For the most up to date Terms & Conditions visit our website \wwwutravelmarvel com.aullegaV/general-information-conditions. asking us to confirm your booking, we are entitled to assume that you Rave had te opportuny to cad, ond have tead hese booking concons; het you agree totem end tat you sree 9 them applying to your holy aengements booked with provide or perform as apple) 2s pan Tour contac wih you, Roeronoes tesa booking to your noida package’ a eferences tothe tour oF cruise, 1u have booked with Travelmarvel. References to ore ferences jo shor tis of fours ncuded oravaleble i. part of your holiday packag GOVERNING LAW These oot. conditions ee governed by the law in force in Viet ei iS PRICE VALIDITY Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, r changed after the publication date for any reason, including tout imation to cover changes in government taxes an charges, exchange ater materia increases by supplies. The most up to oat cng may be found on our website — wvelmarvel.com.au. Prices will be confirmed at the time Sr boukdig and honoured for up 0 seven Gove Please see important information listed under Special Conditions for relevant deposit and final payment terms. TRANSFERS Airport transfers are included on the first and last day of the tour package or with pre and post accommodation booked b Travelmarvel. No refund will be given for unused transfers, Transfers cannot ransfer is generally he type of vehicle used will normaly b depen upon fe sue of Combined cruise and land tours, or cruise include transfer and fights between tours as specified PUBLIC HOLIDAYS & FESTIVAL Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may resut ina reduction of feces entertainment. EanivoinD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFEI Conditions Apply. For ful tems and conditions relating to any cas Special, Fly Deal or Special Offer on your booking, 0 to wwrntravel a a ‘com.au/specialdeals, ER SPECIAL Special Beas anes Spec fers other than those advertised herein may Travelmarvel from e. These new Special deasffiers donot apply to Tsing booknge unis TRA ave eR ou Details, including the fl range of benefits and conditions, are available on our website at travelmarvel.com.au/club BOOKING AND PAYING FOR YOUR HOLIDAY AIRFARES Ar travel is arranged with independent airlines. Travelmarvel will arrange ar travel as advertised in conection wih your nokiday ‘as otherwise arranged with Traveimarvel. All airfares booking Css avatabity 5 Specie nthe of your deposit to port taxes vary for ach departure point and routing of aiines. fine schedules are subject to change without notice, Once ar ckes are issued, afine mendment and/or cancellation fees apply and, in some cases, a not-tefundable. Name changes and voluntary dete and schedule changes will incur fees. Travelmarvel is not liable for delays o disruptions of air travel. Once tickets are issued, Travelmarvel will have no other liability and will not be responsible for refunding the Cost of any services booked in conjunction with the fights. Flying outside of the tour date range or re-routing your flight itinerary may incur adltional sucharges, Wile we endeavour to accommedate your airline seating requests, these are never guaranteed and are subject to change at the airline's discretion. AIRLINE LOYALTY POINT ELIGIBILITY raveimarvel uses the services of a range of aitlines in its packages. Travelmarve! does not warrant that its airfares attract loyalty points a airlines control the application of loyalty points in all cases. Requests to use airline points to upgrade travel need to be directed to the airline concemed by the member. TRAVELMARVEL DEPOSIT CANCELLATION PEACE OF MIND. Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled Deposit Cancellation Peace of Mind is claimed, monies on a future cruise or tour and cannot be redeemed against the original cruise or tour de date, Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through Travelmarvel (including when taking advantage of a special offer that includes air travel, standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of areata, ese (oe Wl be detent lhe dent pad: refoe the credit eng hel, Travelmarvel Deposit Cancelaion Peace of Mind a 3 bookings only and fs only valid u Unt 00 days porto travel After tee yea, unused red funds will incur the original cancellation conditions. This does not replace travel insurance, which you are strongly recommended to purchase at the time of booking, TRAVEL INSURANCE Tavel insurance isnot included in Your holiday packege. For your protection we strongly recomment 1ase comprehensiv travel insurance that Includes without imation) coverage forthe cost of your holiday package, medical expenses, loss of luggage, Canada & Alaska 2024 ctuise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. ‘TRAVEL INFORMATION & DOCUMENTS ‘Ate boolang you wl ecole a ivoice wh Regan Information relevent you hoidey package. We trong recommend you check the deals Cerefuly and fead te! renied information Pease ensure that you check your fight i caretuly on your tickets, particularly early moming departures Approximately 21 days before departure you will receive your e-ticket, together with your final itinerary. However, in the case oflate bookings, charges o ate payment tickets may be emailed to you. SPECIAL REQUESTS ‘Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/ or particular meals), is an important factor in your choice of holiday, dvise us when your booking is made. Travelmarvel will pass your request on othe hotel, ane of other supplier but Cannot guarantee that it wll be accommodated, ara Ki also pass on any dietary request tothe aifine but we ston recommend that you check drcty with the aitine once me tickets have been issue ‘not constitute a term of yo Special request has been noted or passed onto the supplier or the inclusion of the special request on your confirmation invoice or any ‘umentation is not confirmation that the request will met. Unless and until specifically confirmed, all special requests are subject to availabilty. CREDIT & DEBIT CARD SURCHARG! If you pay Travelmarvel by credit or Gebt card, 2 surcharge of between 0.5% and 3% will be added your tour price. ACCURACY Travelmarvel has endeavoured to ensure that the information descriptions and facilities a publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, fight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, ‘weather conditions and annual events, Travelmarvel will endeavour to notify you of any significant changes prior to your departure. DISRUPTION TO CRUISING AND ITINERARY ARRANGEMENTS ltineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, Sues 0 oe sats Decne Te seta are 8 ona Te render any routes unsafe for navigation, Travelmarvel reserves the right to Prone atterative services including, but not imited To, accommodation onthe docked ship or substi land arrangements, Under normal iver condilons, linearis wil operate 26 ar 2s possible as published, However sometimes for reasons beyond our contro, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be Included Treveimarvel wil not be lable fr any dec or ndect -osts that you incur as a result of any event or other factor beyond Our contol which necessitates change in your itinerary Adltonaly, you ae not eile to any refund for any ateations with any other services or attractions beyond its control FLIGHT CHANGES The flight timings detailed on your confirmation invoice, or on our website are fr guidance only and are subject to ateraion and confirmation. Flight timings are set by airlines and al by events outside eur conta. Scheduled and charter fight timings, and days of operation are also subject to change. Travelmarvel will advise you of any significant changes as soon as its informed by the aitne. Minor timing changes vl be shown on your fight kets, ny change in the identy of the airine, fight timings or era ype (tecvised wil not ene you to cancel or change fo 3 arrangements without paying any applicable arceloton fees except where specified in these booking conditions. OUT OF DATE RANGE FLIGHTS If airlines have not published their schedule at the time of booking, 3velmarvel will estimate the cost of airfares connected with your holiday package. When the airline releases fight inventory and airfares, Traveimarvel will confirm booking and pricing with you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received, Travelmarvel will issue your tickevs. FORCE MAJEURE Force majeure event means the occurrence of an event that is beyond Travelmarve's reasonable control, which includes, but is ‘ot limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing men low es appiteabie Yom ime te ime, ineuang changes oF amendments in tegulaions or access to sendces, sites or counbies caused by declared epidemic or pandemic events. TERMINATION OF BOOKING CONTRACT OR CHANGE F TRAVEL ARRANGEMENTS I ravemmarel ts reasonable opinion, considers that any force favelmarvel (whether directly or through contractors, subconvactors and agents) kom twuly or salely proviing any products or services subject ofthe booking Contract with you, Travelmarvel may immediately by written notice {@) terminate the booking contract (in whole or in par) or (b) change ‘your travel arrangements as reasonably practicable to ensure your $atety and invoice you for any addtional costs LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE Inthe event that Travelmarvel cancels or changes your travel arrangements in any way due to a force majeure event, Travelmarvel will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit turchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly}: the cancellation or change to your travel deposit or purchase price paid by you if Travelmarvel Sihsequenty Changes or cancels your travel arengements in connection with a force majeure ever Force majeure evens ae crpreaate and beyond Trevelmarvets ontrol. AS you afe required to purchase travel insurance adequately protect yourself against these sks, your poley| needs to respond to thes ‘You acknowledge and accept that these terms are reasonably necessary to protect the legtimate interests of Travelmarvel based on expected non-recoverable costs 3s to be incurred by ravelmarve, including but not imited to overhead expenses Berformed personaly by Tevainarvel, rent of the holiday altematvely port the force majeure event. DATA PROTECTION POLICY ‘Any personal information (including sensitive information and health imate) that Travelmarvel obtains and retains from you u's necessary for our business purposes. Our Privacy Poly detls why we cokect Wis informelion, who we jasctove Ho nlucing overseas recent), and the main consea 4 not collect it, Our Privacy Policy also contains information package, seek access to, or corre 1e personal iemoton Wd au you cele Compa eooniaon rece acy Policy is available at wwwtravelmarvel.com.au/privacy or by request 0 us. By providing personal or sensive information t0 US, you are agreeing to the terms of our Privacy Policy. LIMITATION OF LIABILITY 1, Our holiday packages include the services of independent broviders, such as hoteles, afines, cruise companies and other tors, who are not agents, servants or emp Tfaveimorvel Alteugh wo take coven seleclng te nvependent providers and the optional excursions conductes independent service prowders, Travelmarvel isnot responsible for the conduct of the independent service providers, their servants, and agents or for any ramifications of that conduct, Optional excursions my, depenclng on your Roidoy packege, include activities such as climbing, exploring, bike riding, swimming and snorkelling, 2.1. in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other Passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue le of the holiday i representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or juests may result in immediate removal from the tour or cruise. Travelmarvel is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. a: Teeknerl secs ho respoaiiay (erry Seat Wy iiness, loss (including loss of enjoyment), damage, detention, oot including mechanical breakdown) beyond ts contro Any term, condition or warranty express or implied by statute or oihernise respon to ihe oldey pctopes contained i any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) ended, consolidated, supplemented or replace 5, To the full extent permitted by law, Travelmarvel's liability arising fection with these booking conditions: (is limited tp the resupply of he products or sences or the payment ofthe of re-supply of the products or services to you: and (b) crctates ality for any intect or consequential losses suffered by you or any third party, howsoever caused, including but not limited Jbpure atom los o ay sped oreo diary or puntve damage to you or any other party 6. Your travel agent will forward deposits and other payments to ‘on your behalf, but your travel agent is not our agent for t purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or Implied to receive monies on out bel part of Travelmarvel in respect Soone Unless one nl Nevakeervel eten Yeu (8 booking confimation advice or payment receipt auice that monies have been received by Travelmarvel. Travelmarvel reserves the right to cancel any ticket or booking or refuse to carry any passenger where peyment has not been received by “raveimarvel within the specified tim 7. Specific meal requests are requests only and cannot be guaranteed. COVID-19 REQUIREMENTS Before booking and before you travel, ensure that you check the latest Government travel requirements and Travelmarvel updates which include the onboard protocols (which will be available on Travelmarvel’s website at wwtravelmarvel.comau/aboutus/travel- Updates) which wil set out the obligations which apply clones y include obtaining proof of test results prior to Complaion of neath questonnate, mask wearing, Teqrement to isolate f COVID-19 8 Symptoms present during tour and removal of passengers from the tour ar by mecca ste. Complonce wit the tevelrequremens and Travelmervel updetes is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at Travelmarve'’s absolute discretion. Some of the regions or attractions visited while on tour may impose different regulations to that of the Government requirements, therefore proof of vaccination may be required to participate in some included or optional touring. MEDICAL ASSISTANCE Travelmarvel does not employ medical staff on our tours or ships. By ene ete ens toa saa sce 2 -ontacted immediately. You are responsible for all charges that reaut fom visting 9 media felt or for 9 medical prectvoner \isiting you. Travelmarvel is not responsible for the type or quality of the medical services you may receive.
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