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LOCAL PURCHASES Travelmarvel is not responsible for any items you may purchase locally ie. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. PERSONAL BELONGINGS & LOST ITEMS For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery-operated appliances, as well as basic essentials Clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of SMORNG Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins, Requests for smoking/ non-smoking rooms will be passed on to hotels but cannot be guaranteed SERVICE ENQUIRIES fa problem occurs during your holiday, you should, in your own interests, inform your Tour Director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to Traveimarvel within 30 days. LUGGAGE LIMITS Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 (44 pounds), Dimensions for checked baggage are calculated by adding together the width, height, and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour/Cruise Director will advise you of the exact additional charge. ‘SPECIAL CONDITIONS PERTAINING TO NORTH AMERICA CRUISE, LAND & RAIL PACKAGES: PRICES ~ DEPOSITS ~ DISCOUNTS ~ PAYMENTS, Your booking price will be set out in this publication unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including, without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, aitline charges, a force majeure event or other material increases by suppliers. A non-refundable $1, security deposit per person, per holiday package is required within seven days of booking confirmation. Additional deposits are required when booking a Wildemess Lodge Extension, Deposit requirements may vary when booking a special offer. Final payment ofthe balance of your holiday package price fs due 100 days prior to departure unless stated in the terms of a special o feemretie eevee Te it niga vd ticket or Booking orto refuse to carry any passenger where recelved witha he specified time. al fares and capes ore in AUD, Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand f Travelmarvel is unable to confirm your reservation, all monies will be refunded TRAVELLING WITH MINORS Children under 12 f age are not permitted on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult INCLUDED IN HOLIDAY PACKAGE PRICE Al coach/cruse travel, accommodation sightseeing, admissions, airfares, gratuities, port charges, luggage service (one bag), airport transfers on the first and last day of the tour, local guides, services of a Tour Director and meals are included as indicated in each individual itinerary. Wi-fi access is included on coaches during land tours, however black spots may cause intermittent interference. Wi-f is not included on coaches during tours in Alaska. NOT INCLUDED IN HOLIDAY PACKAGE PRICE Airfares (unless specified), airport taxes, fuel surcharges laundry, passport and visa fees (unless specified), beverages (uni specified optional tours including select experiences fea ratutes for local guides on select experiences, meals (unless specified), excess baggage unless the flight is in conjunction with an international flight. Changes to fight schedules may require you to additional accommodation and services at your own expense. TRAVELMARVEL TOUR DIRECTOR The services of a Travelmarvel Tour Director are included in all land A Travelmarvel Tour Director is not included on Stopover Packages. Gratuities for the land portion of your tour and on board your cruise are included within the tour price. Gratuities cannot be redeeme for cash. Gratuities are not included for any individual purchases. Gratuities are not included on the VIA Rail journey. CHOOSING YOUR HOLIDAY To maximise your enjoyment of your Travelmarvel holiday and to ensure that it ives up to your expectations, iis important that you choose the right holiday package for your requirements. brochures contain limited information, however there is more information online at www.travelmarvel.com.au and our staff are available to discuss your options, HOTELS Hotel rooms in North America may be smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. Traveimarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages; however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown, Hotel rooms are generally not available for check-in before 4pm and require check-out by Tlam. Where guaranteed use is required outside of these times you may be required to book and pay for additional nights. TWIN OR DOUBLE ROOMS Accommodation in all hotels and camps, regardless of the ratin« s in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise state SOLO TRAVELLERS A limited number of single rooms/suites/cabins may be available by request at time of booking your holiday package. Single rooms/ suites/cabins are usually smaller than standard twin or double rooms and often only have one single be TWIN/TRIPLE ROOMS Twin/Triple Room prices are subject to availability and based on existing roomi/cabin sizes, hotel bedding (twin/double beds) or stateroom availabilty on cruises (normally max. two beds per room). While cruising, triple cabins will consist of a sofa be PASSENGERS NEEDING ASSISTANCE Travelmarvel welcomes all passengers. Please note: 1. Passengers with a disability or medical condition requiring assistance must inform Travelmarvel at the time of booking of all important information relating to your health, mobility and fitness ‘which may affect your partial or total participation in the cruise or tour. This information will allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Traveimarvel as soon as possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to assist wever, it cannot do so if the adjustment required would be Unreasonable in all ofthe circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with @ companion capable of providing the required assistance or care. Travelmarvel is unable to assist any passenger with walking, Participate in embarkation and disembarkation you must be able to do so without the need for assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, itis not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those patties. 4. Please note coaches, minibuses and 4WD are not equipped with wheelchair ramps. Many ships require the use of stairs to go between decks. Further, side by side docking may require Passengers to climb and descend stairs to cross over vessels to disembark and embark at times. Travelmarvel ships occasionally sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for passengers to negotiate temporary gangplanks, tender boats, riverbanks and Uneven surfaces. If the crew decide that itis not safe for a Passenger to negotiate such operations, they may require passengers to stay on board. Due to the lack of infrastructure along the riverbanks, and absence of ifs on board vessels, wheelchairs will be of minimal use. Passengers who use a wheelchair should reconsider travelling on these tours, HEALTH & FITNESS ‘A good level of health and fitness is required to participate on Travelmarvel’s holiday packages. In some destinations there are extensive sightseeing excursions by foot which include uneven ground and stairs. Mobility is needed for boarding or alighting Coaches and ships. We recommend a visit to the doctor and dentist before travelling. it is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other guests. ‘AHealth, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. If your holiday package includes a Holland America cruise, you may be required to complete an additional Holland America form. Travelmarvel is not liable for any injury, iliness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre- existing condition and been provided an opportunity to review it. ‘We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. VISA & PASSPORTS, ‘A passport that is valid for at least six months after you return home is required. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. sssengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Travelmarvel is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. SHORE EXCURSIONS The timing of shore excursions on all river or ocean ship holiday packages may differ slightly for each package. Published times are a guide only and are subject to change without notice. It is, impossible for large coaches to be used for some city saues excursions and many towns and cities will be visited walking tours. Venue closures outside of Travelmarvel's co may affect our ability to operate some excursions. ENHANCE YOUR JOURNEY ~ OPTIONAL EXPERIENCES These select experiences are an additional cost to the land tour price. Minimum and maximum group numbers apply for the tour to operate and all tours are subject to availability and local conditions. Gratuities are not included on optional experiences. IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY Ifyou want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible, Any request for changes must 3e made n wring by the person who made the orginal Booking, or ther travel agent. itis possible to make the changeit wil subject to an administration charge and payment of any further Costs incurred as a result of the change. CANCELLATION POLICY For all holiday packages in this brochure, Travelmarvel cancellation fees apply as follows (in addition to charges of any independent suppliers e.g: airlines and hotels}: Days of Notice Prior to Deperture Fee Per Person 100 days or of deposit 99-61 days. 50% of holiday package price 60 days or less 100% of holiday package price For Wilderness Lodge Extensions, the following applies: Days of Notice Prior to Departure Fee Per Person Loss of deposit 100% of holiday package price All cancellations must be received in writing by Traveimarvel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also 1e charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent {if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre- estimate of Traveimarvel’s loss and are otherwise reasonably necessary to protect the legitimate interests of Travelmarvel. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees, CANCELLATION OF TICKETED AIRFARES A Travelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable CHANGES TO TICKETED AIRFARES Ifyou wish to amend the date or touring on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and erson for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY Travelmarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels, etc., over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday ackages/excursions accordingly. Group tours require a minimum umber of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by Travelmarvel ON HOLIDAY NOISE & VIBRATION You acknowledge and accept that some noise and vibration may be experienced and Traveimarvel is not liable to you for any such noise or vibration. SEAT ROTATION Passengers rotate seats in the coach daily so everyone enjoys window and front seating, In fairness to all passengers, no exceptions will be made. CHANGES DUE TO WEATHER Sometimes due to elements beyond our control it may be ecessary to make alternations to our itinerary. The Blue River Safari and Niagara Falls cruise start operating mid-May. The Tundra Wilderness Tour is seasonal, departures in May and September may operate on a modified itinerary. The Athabasca Glacier Ice Explorer may not operate until early May, if unavailable a refund or alternative wil be ofered on tour. A numberof sightseeing options are weather depend HOLLAND AMERICA Ue PACKAGE For guests who purchase Holland America Line’s ‘Have it all” Premium Package the below conditions apply: Signature Beverage Package has a daily limit of 15 beverages, Which includes all beverages priced at $11.00 USD or lower. Guests must order one beverage at a time; sharing of this package is not permitted. Signature Beverage Package excludes purchases made in Signature Shops, Mini Bar, in Room ‘The Wifi Surf Package includes use of one device at a time, per person. Satellite transmissions are inherently slower than shore-side connections. The Surf Package may not allow for audio/video calling and streaming and the daily volume of data is restricted One shore excursion is included up to $100 USD value or $100 USD off any one tour. ‘Have it all’ Premium Package is not redeemable for cash, VARIATIONS TO ITINERARIES URBWIV21 and URBWI4: April 14, 18, 25. Blue River Safari and lunch is not available. URBWIV21: April 14, 18, 25; September 5, 15. Glacier Bay is not available. Cruise to Hubbard Glacier in lieu of Glacier Bay. URBWIV21 and URBWI14: April 25; May 2, 9, 16. This tour will stay at Ernerad Lake Lodge in eu of Famont Chatea Lake Louse IRJWCVI9 and URJWC12: April 27. Blue River Safari and lunch is not ovalable URIWCVIG: Apri 27. September 7,17. Glacier Bay's not available, Cruise to Hubbard Glacier in lieu of Glacier B SWCVIB: September 17 Crise ship isthe Konin UREBEVVI9 and UREBEVI2: April 20. Blue River Sai and lunch i ot available. URBEVVI9: April 20, September 7. Glacier Bay is not available. Cruise to Hubbard Glacier in lieu of Glacier Bay. UREWBVi: Api! 25: September 2. Glacier Bay isnot avaiable. Cruise to Hubbard Glacier in lieu of Glacier Bay. UREIG: August 23. Cruise departs from Québec oe Tour travels to Montréal for 2 nights followed by Québec for 2 ni UREBWE2S. September 3 Glacier Bay isnot avolsble, Cruse to Hubbard Glacier in lieu of Glacier Bay. UUREBWI3O and UREBWIZ3: May 7, This tour wi not stay at Emerald Lake Lodge in lieu of Fairmont Chateau Lake CRUISING - CABIN/SUITE/STATEROOM. SHECTON Travelmarvel will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, Travelmarvel reserves the right to make changes to cabin assignment within the category booked without prior notice. Where guaranteed-grade cabins are confirmed, the shipping company reserves the right to allocate cabins within the grade booked or better, regardless of their location or configuration. Ocean-View Stateroom tour price is based on Cat FF (Volendam, Zaandam) and Cat F (Koningsdam, Nieuw Amsterdam, Noordam, Zuiderdam) Verandah Stateroom or Vista Suite upgrades are available. MAPS WITHIN THIS PUBLICATION Note that maps may not be to scale. IMAGES WITHIN THIS PUBLICATION ‘Some images in this publication are copyright of, and have been reproduced with the permission of: Holland America Line, Pursuit; Marriott on the Falls hotel; Sea Crest Beach Hotel; Maligne Canyon Wilderness Kitchen; Rocky Mountaineer; Mckinley Explorer, Calgary Stampede; Grouse Mountain; Banff and Lake Louise Tourism; Paul Zizka Photography; Lazy Bear Lodge: Great Bear Nature Tours; Marriott Montréal; Marriott The Parkside Hotel & Spa; Tourism Montréal; Daniel Choiniére; Fairmont - Chateau Lake Louise; Graham Werner; Alamy Stock Images: Janice & Nolan Braud; WorldFoto; Efrain Padro; Robert Harding; Constantine Soutiaguin; rsby. 'SAU. Prices and Itineraries valid for departures from April 2024 TotMerch 202% Publication vaid fom Is June 2033 Canada & Alaska 2024 91
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