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© TERMS & CONDITIONS any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will do our best to pass on this information at the time of the booking. Please note that we may be able to offer shore excursions for those guests with limited mobility, however, different charges may apply. Please contact our Special Services Department by email at [email protected] at the time of booking. 26. DISEMBARKATION At the end of your cruise The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. We strongly recommend that you attend this important and informative talk. You can also view this talk on your stateroom TV. Azamara has no control over the length of time it may take for customs and immigration clearance. Luggage at the end of your cruise On the last night of your cruise you will need to pack your suitcases and place them outside your stateroom ‘door by midnight. Your stateroom steward will give you coloured tags for each piece of luggage. Please put your name and home address on each tag and remove all loose straps from your bags. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point on shore. Carry fragile, important and valuable items with you in your hand baggage (including travel documents, identification documents, jewelry. cameras and any medication required by you) pending the re-delivery of your suitcases to you. On the morning of disembarkation, you will proceed through customs and immigration, collect your luggage and continue with your onward travel arrangements. It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed. 27. TRAVEL ARRANGEMENTS HOME ‘Azamara can arrange domestic and international flights and transfers to connect with your cruise. If we are not arranging flights for you, please consult your travel agent on the most appropriate flight times, ensuring that you allow sufficient time both prior to embarkation and following disembarkation, 28. INFORMATION REQUIRED FROM YOU We may be required to pass on to immigration authorities, airlines and/or possibly other authorised bodies, certain personal details relating to our guests. Restrictions placed by a governing body on you or your travelling party that may affect your ability to travel must be advised to us at the time of booking. You must provide the relevant details at the time of booking your cruise or no later than 70 days prior to your departure, whichever is ‘the later. This information includes certain peroral information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visit our website at www.Azamara.com/ en-au and click on ‘Booked, then ‘Online Check-in’ and submit these details online. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Our procedures may change from time to time and we wi m you of any changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, both fully and accurately, you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will also be responsible for your onward/return travel arrangements, If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy Statement in clause 44. 29, PRICE CHANGES (CRUISES) We guarantee that we will not increase the price of your confirmed cruise once we have received full payment O4 of the deposit on the total cruise price from you or your travel agent. However, we may increase or decrease the prices of unsold cruises at any time. The price of your chosen cruise will be confirmed at the time of bool ter your booking is confirmed but before full payment is received, we will only increase the price if there is an increase in the cost of any transport included in the price and/or in any dues, taxes or fees payable for any services (for example, port taxes or charges of any sort). We will not ask you to pay more within 30 days of departure. In addition, we will pay the first part of any such increase(s) in costs up to a total amount equivalent to 2% of the cost of your confirmed cruise (excluding any insurance premiums and amendment charges). Only if any such increase(s) exceeds this 2% will we ask you to pay more. If any additional amount we ask you to pay is greater than 10% of the total cost of your confirmed cruise (excluding any insurance premiums or amendment charges). you will be entitled to cancel your booking. If you cancel your booking in these circumstances, you will then be sent a full refund of all monies you have paid to us for your cruise, except for any insurance .e by sending you or your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell us in writing that you want to cancel. If you not advise us in writing that you wish to cancel within 14 days of the surcharge invoice, you will be deemed to have accepted liability to pay the additional amount. Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. From time to time we may release special offers on some cruises. If you are eligible to take up a special offer and you wish to change your booking to take advantage of such an offer then you will have to cancel your existing booking; whereupon our standard cancellation policy (including charges) will apply. Please check the terms of any special offer to ensure you are eligible to take up the special offer concerned before changing your existing booking. 30. CANCELLATIONS AND REFUNDS Cancellations and refunds If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately give notice to us or your travel agent so that your agent can give us notice of cancellation on your behalf. The cruise and flights will only be deemed cancelled from the date we actually receive notice of cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be refunded in the event of cancellation. Cancellation of cruise The following cancellation charges will then apply to your cruise. All Cruises & Cruisetours (Cruise Portion Only) Days Prior to Cancellation Cruise Departure Charges 121 or more days fee of AU$IOOpp, except in the case of non- refundable deposit promotions and airfares 120-91 days 25% of fare* 90-61 days 50% of fare * 60-31 days 75% of fare * 30 days or less 100% of fare * * In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation charge. then the highest of the two amounts is payable as, the cancellation charge, i.e. the full deposit amount is retained. Cancellation of flights & or hotels All flights cancelled will incur a cancellation charge of AU$5O per person plus any airline cancellation charges. In some cases these could be the full cost of the airline ticket. Please contact your travel agent or speak to our Als'Sea Department for your fight. caticalotion charges as they vary by airline, destination and fare type. Hotel cancellations will incur a 50% cancellation fee 30-8 days prior to sail. No refunds will be made to no shows or cancellations within 7 days of sailing. Other cancellation policies Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate your holiday cost and re- invoice you accordingly. Any such invoice must be paid within 7 days if rendered within 70 days of sai all other instances invoices for any such cost increases must be paid within the time frame stipulated for the payment of the balance due on the original booking. In the event that any cost increase to a booking due cancellation is not paid within the time limit specific we reserve the right to cancel the booking and in those circumstances, normal cancellation charges will apply. Travel agents may impose rE connection with a cruise ir ample service ea) eid may impose their own cancellation fees. Any charges or fees of this nature are a matter strictly between the guest and their travel agent. 31, CHANGING YOUR BOOKING Subject to clause 30 (Price changes) and availability, some changes (excluding changes to ship or sailing date) can be made to your booking. You may request changes via your travel agent up to 45 days before departure. We will make every effort to meet your change request; however, we cannot guarantee that we will be able to make any requested change. Please note: any booking that is modified after the promotion has ended will result in the loss of the promotion. Examples of changes that will result in the promotion being forfeit are including, but not limited to; change of ship, sail date, category booked, amending the travel agency ID or selecting an alternate price/promotion. Up to 45 days before departure an administration fee of AUSSO per booking will be payable for each change requested. If you request a change within 45 days of departure, this will be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then be treated as a new booking. If you book a promotion cruise which stipulates that the deposit is non-refundable, a change fee of AU$100 per person per change will apply up to 150 days prior to departure. Inside of 150 days, ticket contract cancellation conditions will apply. If you or any of the people travelling with you are prevented from taking the cruise you/they may give your/their place on the booking to someone else (suggested by you). In this situation, providing we are given not less than 14 days’ notice of your wish to make the change, we will permit the name change ‘on payment of an administration fee of AUSSO. A maximum of only one passenger name may be changed per stateroom. You must produce documentary proof of the reason for the transfer with the request (e.g. a letter from a doctor). You must ensure that the administration fee and any charges/costs — as well as any amount which is still due fo be paid for the cruise — are paid in full as required. We reserve the right to cancel the booking if any charges remain outstanding. 32. TRAVEL INSURANCE All guests must obtain appropriate personal travel insurance at the time you book your cruise, which includes a minimum cover for the cost of cancellation of your cruise, the cost of assistance including repatriation in the event of an accident or illness, and the cost of medical treatment in the onboard medical centre. All services provided by the onboard medical centre (including medication, consultations and treatments) are not covered by private health insurance policies or by Australian Medicare or New Zealand Accident Compensation Corporation (including cruises sailing only fo ports within Australia and New Zealand). For South Pacific sailings, guests must have proof of international travel insurance covering any emergency medical or hospital expenses as well as repatriation or they may be refused entry to New Caledonia. This has been mandated by the New Caledonia Immigration Authorities. We recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. 33. LUGGAGE AND PERSONAL BELONGINGS Luggage allowance The maximum luggage allowance for guests boarding our ships is 9Okg per guest, however, airlines also impose their own luggage allowance, with which you must also comply, and this is usually less than the
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