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cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. We strongly recommend that you check with your airline directly for confirmation of your baggage allowance as allowances vary by airline and excess luggage fees may apply. In some instances baggage allowances can be limited to as little as 15 kg. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. Personal belongings Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/ computer equipment) are carried by hand and not packed in your luggage or left unsecured in your stateroom or elsewhere onboard ship. Special care must be taken of such items. For your protection once onboard, all valuable and important items should be deposited with the Guest Relations Desk or, where available, in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items which are not deposited with the Guest Relations Desk for safekeeping. PLEASE NOTE: for items which are so deposited, our limit of liability to. you if any item(s) is lost or damaged (for any reason) whilst in our care is AUS1,500 per guest, per cruise. Banned items You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please contact our call centre. In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the Master of the ship have renson to bellave that any stateroom may-conteln any item or substance which should not have been brought onboard, the Master or an authorised Officer has the right fo enter and search the stateroom concerned and seize any such item or substance. Special Notice: Due to the new enhanced airport security measures, please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers and ing needles, are packed in your check-in luggage shal nel fn youu hard lugaest 34. LOST, DELAYED OR DAMAGED PROPERTY Lost, delayed or damaged property This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us, except for any claims in relation to any valuable or important items (see clause 34, Luggage and personal belongings). If you discover the loss, delay or damage when you are onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must 3 nofified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. In any event, any loss, damage or delay, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 7 days of departure from the ship or the end of your using the service in question. We accept no liability for any loss, damage or delay which is not notified to us within 7 days of your departure from the ship. This will also be the case where any property is damaged, delayed or lost whilst you are not on board or are getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must disclose to us any payments you have received or will receive from any airline and/or other supplier in connection with your clai must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Claims will be subject to depreciation for items owned for over 12 months from the date of purchase. a) Lost, delayed or damaged luggage during cruise — Non-European Union embarkation and disembarkation ports For guests making bookings which involve cruise itineraries where the place of departure and destination is both from and to a non-member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage. In summary, the current maximum, limit of our liability for damage and or loss to baggage, where baggage is deposited with the ship, is limited to AU$1,100 per guest per cruise. b) Lost, delayed or damaged luggage during air travel — EU origin or destination ports For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage in accordance with EU Regulation 392/2009. In summary, the current maximum limits that apply under EC 392/2009 in the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 Special Drawing Rights (SDRs) and for damage and loss to cabin luggage this is limited 2,250 SDRs . c) Lost, delayed or damaged luggage during air travel Any damage. delay or loss suffered during any travel by air (including the process of geting on and off the aircraft) must be notified to the tthe time of discovery or, in any event, in waiting swithin seven days of the end of the flight concerned for damage or loss or within 21 days of the luggage being made available for you in the event of delay. We accept no liability for loss, delay or damage to luggage during any air travel (including when luggage is being loaded onto or off the aircraft concerned. For most international flights, the Montreal Convention 1999 applies and the maximum the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention (currently applonmontely US$1,600 per passenger) unless special cont apply. For flights chartered, if we were for whatever reason to be held liable to you for such a loss, delay or damage the maximum we will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. In all cases, you must give us credit for payments received from any airline or other supplier in connection wit! your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance company. 35. CHANGES TO CRUISE We cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown in our brochure for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety of our guests. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes which will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes which result from circumstances outside our reasonable control (see clause 41) or which do not have a significant detrimental effect. Occasionally, we have to make changes to and correct errors in our brochure and other details both before, sand sitar, bookdngs have bsen confirmed and. even more rarely, cancel confirmed bookings. always endeavour to avoid changes and cancotato we reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options for significant changes: (a) accepting the changed arrangements, or (b) purchasing an alternative holiday from us, of a similar standard to that o1 booked if available. We will offer you at lest one alternative holiday of equivalent or inal holiday. If this fact cheaper than the original one, we will refund the price difference. If you do not wish to accept TERMS & CONDITIONS © the holiday we specifically offer you, you may choose any of our other available holidays. The price of any such holiday shall be applicable. This will mean you will pay more if it is more expensive or receive a refund if it is cheaper than your original holiday. (©) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have fai Please note the above options are not available where any changes made are minor or insignificant. If your cruise has been cancelled and flights have been purchased as part of a (Fly-Free or Reduced Air promotion), then these flights must be cancelled and cannot be taken without the cruise. For all other air purchases through Azamara on a cruise that has been changed or cancelled, you will be contacted by the Air/ Sea Department to organise the reschedule of your flight arrangements if necessary. A significant change is a change to your confirmed holiday which can reasonably be said to have a significant effect on it. Examples of significant and minor changes are as follows: Significant change: # change from two days port of calls to two days sailing instead. Minor change: a change from one port of call to another; a change from one day's port of call to one day's sailin ange in timings for any ports) of call but the ship stil calls at the port concerned; a change in order of ports that are visited. Very rarely, we may be forced (see clause 41) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. 36. ELIGIBILITY TO TRAVEL AND GUEST BEHAVIOUR Refusal of booking request or passage To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. If, in our, the ship's Master or Doctor's reasonable opinion, you are or appear to be unfit to travel for any reason or pose a risk or danger to yourself or a danger to others or behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or danger to property, we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been Soem)nated jn thls manner we will nol ava any futher re towards you. The same right to refuse to allow ei to travel or to use any services applies where you are or appear to be unfit fo travel or otherwise behave badly as set out above during any other part of your holiday. lj talloa t hee tapat naiics tiny phiysteal or mental dis: ion (including informing us of any change or deterioration in any notified disability or condition) which will or may require care beyond that which any travelling companion or we ourselves can reasonably provide, we are entitled to refuse to allow you to travel. However, at our discretion, the cruise only fare may be refunded. Guest behaviour It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Azamara cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, and during shore excursions. Please review the Guest Conduct Policy at www.Azamara.com/en-au/booked- guests/before-you-board/guest-conduct-policy or contact your local booking office for further details in advance of travel. If Azamara determines that certain guests are in violation of these guidelines, we may be forced to ask the offending party to leave the ship at the next available port of call. These policies are subject to change without notice and without liability to Azamara. . Azamara is free to adopt additional rules not stated in these policies. O5
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