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CTERMS & CONDITIONS NEW ZEALAND TERMS & CONDITIONS BOOKING CONDITIONS 1. OVERVIEW The following Booking Conditions together with our General Information and Guest Conduct Policy form the basis of your contract. All bookings are subject to these Booking Conditions. The parties to that contract are yourself and Azamara’ (the ‘Ship Operator), The Ship Operator shall accept legal responsibility for the proper performance of this contract as set out below. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Azamara” means Azamara’. Your booking office is Azamara® with address at SP Cruises OpCo Limited, Park Place, 3rd Floor, 55 Par-la-Ville Road, Hamilton HM11, Bermuda. You are viewing the Booking Conditions applicable to cruises with Azamara (and any related goods and services booked through Azamara) purchased in New Zealand only. These Booking Conditions are governed by the laws of New Zealand and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of New Zealand. Please Note: If you book an Azamara cruise-only holiday in conjunction with other services such as flights, on-shore accommodation and/or ground transfers which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract with your travel organiser. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking to ensure that those terms are acceptable to you. Please note we do not have any liability to you in these circumstances. In any event, if we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below. Please read these conditions carefully. These terms and conditions are to be construed under the laws of NSW and you agree to submit to the exclusive jurisdiction of the court of that state in the event of dispute between you and Azamara 2. HOW TO BOOK AND TICKETS How to make a booking There are three simple ways to book your chosen cruise holiday: Contact your travel agent Telephone Azamara on 0800 445 733 Book online at www.Azamara.com/en-nz Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. By making a booking with us through any of the three methods you will be deemed to have agreed to our Information, Terms & Conditions copies of which can be obtained online at www.Azamara.com/en-nz or hard copy sent to you upon request. Reservations made direct with Azamara can be transferred to your preferred travel agent within 60 days of booking creation. Transfer requests outside of this time will not be permitted. Transfer requests can be requested once a reservation has been placed by calling ‘0800 448 738 to obtain the authorisation form. Confirming Your Booking Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or to your travel agent. Please note: it may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date. A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, 98 flight tickets and any other documents from your travel agent or us. If any details appear to be incorrect, you must inform your travel agent or our Reservations department if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and ithin 5 days for flight tickets and e-tickets. Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Cruise Tickets Your electronic cruise documents are emailed directly to you or to your travel agent as early as 5O days prior to your sailing. We no longer issue paper tickets. Your reservation must be finalised and paid in full in order to receive your documentation. 3. PAYING FOR YOUR CRUISE Deposits We will require a deposit to secure your booking within 7 days of making your booking (or full payment i booking within 120 days of departure). On some cruises the deposit may be required on the day of booking or_ your deposit has not been paid then your booking will be automatically cancelled. Deposit per person. A deposit of NZ$600 per person is required. Azamara offers promotional pricing that will incur a non-refundable deposit. Please refer to the terms and conditions of the relevant promotion for further details at the time of booking. An additional non-refundable deposit of NZ$50 per person must be paid on top of your cruise deposit to secure your flights and airfare for international departures. Some airfares may require full payment at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. 1e taxes are subject to change until airfares are paid in full. When using your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank outside of Australia and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us. Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example: ‘Fly Free Promotions’ deposits will be non-refundable and due at time of cruise deposit. This additional deposit could be up to NZ$2,000 per person. Please contact our office or your travel agent to obtain details of the deposit due at the time of booking. An air processing fee may be applicable to reservations cancelled outside of cruise penalties, This will be advised to you at the time of booking. inal payment We must receive the balance of the cruise cost and/or flight costs (after deducting the deposit you have paid) not less than 120 days before departures unless you book 120 days before departure, in which case you must pay the total cruise and/or flight cost at the time of booking. If we have not received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and cancellation charges as set out below (see clause 31, Cancellations & Refunds) will apply. All money you pay to a travel agent (whom we have authorised to sell our cruises) for your cruise with us will be held by the travel agent on our behalf until the money is paid to us. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in. 4. WHAT'S INCLUDED AND NOT INCLUDED What's included? All prices shown on our website and quoted in our brochure are per person in New Zealand Dollars and are based on two people sharing the specified Stateroom grade. Cruise prices include the following where applicable: full onboard accommodation, onboard main meals; selected beer, wines and spi coffee, tea and selected bottled water; sodas and self-service laundry, entertainment* onboard ship. gym, sere fitness clonsen por! shuttle hues when offered service charges to stateroom attendants, and bar Siaff; port charges and taxes. English bullr servica for Suite guests only. * A charge may be made for certain entertainment/ leisure facilities or activities. Please see your travel agent or visit www.Azamara.com/en-nz for information. What's not included? Unless otherwise agreed, the price does not include flights; departure taxes or airport improvement tax: transfers to/from the ship: shore excursions and personal expenses (for example, Evian, San Pellegrino and other specialty water, select premium alcoholic beverages, photos, corkage if you have brought onboard your own alcoholic beverage and consume this in one of our Food and Beverage venues, health and beauty treatments, spa service charges, telephone calls, etc.); full laundry and dry-cleaning services: unless otherwise specified specialty dining venues onboard charge a cover charge of US$30 per person: hotel meals onshore (unless otherwise stated): transfers by any method if not travelling on the standard departure date(s); travel insurance: anything else which is not cally mentioned aa belng included Jn th price Service charges to non-dining and bar wait staff or onshore will b at your dlecration. Fuel Supplements Currently we have no fuel supplement. However, we reserve the right to reinstitute a fuel supplement in the future. 5. PRICING AND ‘GUARANTEE’ BOOKINGS Pricin; The prices quoted on our website and quoted in our brochure show the lowest price (‘Prices from’) av ona specified sailing date. The price will vary by ship, itinerary, sailing date and stateroom grade. Where there is more than one departure date shown for the same cruise itinerary then the prices provided on our website and quoted in our brochure are the minimum prices available for the lowest priced of the multiple departure dates. For current pricing please contact your travel agent or visit our website. From time to time we may offer discounts on cruise fares. These discounts are based on the full fare in the specified category. Early Booking Benefit (EBB) The Early Booking Benefit (EBB) of Onboard Credit (OBC) for Land Discoveries is per stateroom and available when booking an Azamara sailing of 6 nights or longer. Offer is only applicable to bookings made at least 12 months (defined as 365 days prior to sail date. OBC is per stateroom, in USD, based on double occupancy, and varies by stateroom category ($300 for Club Interior and Club Oceanview, $400 for Club Veranda, $500 for Club Continent or Spa Suites, $1000 for Club World Owners or Club Ocean Suites). OBC can be used for most onboard purchases excluding Next Cruise bookings, has no cash value, is not redeemable for cash, is not transferable and will expire if not used by 10pm on the last evening of the voyage. If guests cancel and reinstate the booking, apply a fare change, or change the ship or sail date of the booking within the 12-month prior to sail date window, the EBB will be removed from the booking. EBB not available for contracted groups, charter bookings, and certain restricted fares. EBB is subject to change without notice and may be withdrawn at any time, Downgrading If your chosen stateroom category is not available at the time of reservation, guests may choose to add a waitlisted category to the reservation at the time of booking. If this stateroom category becomes available prior to the sailing date the guest will have the option to downgrade without penalty. Reservations without waitlists that are downgraded within the cancellation penalty period will be treated as a cancellation and rebook, incurring the applicable cancellation penalties. Downgrades are subject to current prevailing rates and guests should refer to any relevant terms and conditions of promotional offers with our reservation staff prior to downgrading as these may change. Minimum Occupancy Staterooms categories that can accommodate between three and sixteen guests will attract a minimum occupancy level and are allocated as a priority to reservations meeting the maximum occupancy level. We reserve the right to move guests falling below the maximum stateroom occupancy to any other stateroom of equal grade or higher. ‘Guarantee’ (GTY) Bookings From time to time, we may offer you the option of, making what we call a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed category type (Club Interior, Club Oceanview, Club Balcony or Club Suite) on your chosen ship and cruise. However, the exact grade, number and location of the
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