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BLACKWOODS ‘Uniform Solutions’ refers to more than just the choice of garments themselves. It is an end to end partnership striving to meet the needs of your business's safety workwear and footwear requirements. Blackwoods has a dedicated Customer Implementation team who provides specialist support to Sales Leads and Category Managers to ensure your onboarding process is unified. Through our team of experienced Project Managers and Change & Business Analysts, we guarantee a smooth process from conception to BAU. For new customers, new product range rollouts or vendor consolidations, Blackwoods aim for minimal impact on your business operations f SCOPE & REQUIREMENTS Define scope; number of employees, sites, delivery locations etc. Define key requirements; embellishment, fit-outs, range specifics, safety requirements, new starter processes etc. PROJECT REQUIREMENTS = Engagement with all critical stakeholders in kick-off « Establish project plan and designate action owners = Employ and facilitate internal and end-user stand-ups ffl 4 CONTINUOUS IMPROVEMENT Coordinating transition from Sales Lead to our dedicated Customer Relationship Management team Post implementation reviews to identify areas for improvement through straightforward customer review surveys and discussions GO LIVE HYPERCARE = Facilitation of ahypercare rhythm to ensure there is minimal impact to operations throughout Go Live phase = Continuing support for business during the adoption of change = Careful management of handover into BAU cI PROJECT IMPLEMENTATION Plan and implement project schedules & action plans Monitoring and escalation of project issues and risks Prepare Blackwoods' and Customer teams for the adoption of change (through business readiness and change communication plans) Continual review of the implementation process UNIFORM r-4 tn an 59 of ry
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