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payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to recelve monies on ou behalt There sno labilty onthe it of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking confirmation ice or payment receipt advice) that monies have received by APT. APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by APT within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. covib-19 Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the onboard protocols (which will be available on APT's website at _www.aptouring.com.au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tourand removalof passengers fromthe tour if deemed necessary by medical staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APTS absolute discretion. Some of the regions or attractions visited while on tour may impose different regulations to that of the Government requirements, therefore proof of vaccination may be required to participate in some included or optional touring, Medical Assistance APT does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Local Purcha: APT is not responsible for any items you may purchase locally Le. jewellery/turniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings & Lost items For secutity reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines. Its your responsibility to look after your property at all times and you must ensure youare adequately covered by comprehensive travel insurance in the event of any loss. Smoking Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed Responsil of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries if a problem occurs during your holiday you should, in your own interests, advise your Tour Director so that steps can be taken to resolve the matter. if you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Limits Each passenger is entitled to take one piece of luggage that does not exceed 160cm (63 inches),or weigh more than 23kg (50 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of aggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour Director will advise you of the exact additional charge. SPECIAL CONDITIONS PERTAINING TO AFRICA PACKAGES Deposits and Payments A $1,500 secutly depost per person per holday package ol tours is required within Of booking Confirmation, Adaitional non refundable depost oF 8500 per patson is required when booking a Rovos Rail Extension. Deposit requitements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 120 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 120 days before departure from Australia or New Zealand. if APT is unable to confirm your reservation, all monies will be refunded. Travelling with Minors Children under 12 years of age are not recommended on toursand cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Price screed ninvduaineres- altransport, accommodation, All coach, rail and cruise travel, accommodation, sightseeing, intemal sifares, game park fees, gfatuties, port charges, admissions, luggage service (one bag). local guides, services of Tour Director, and meals (as specified and indicated in each individual itinerary) Not Included in Holiday Package Price Aiferes between Austala or New Zealand and Afi, optional tours, meals other than those specified in the itin laundry, passportand visatees, excessbaggageandvacenations Rovos Rail is not included in the tour price. Changes to flight schedules may requite you to book additional accommodation and services at your own expense. Flights Within Africa Economy fights within Africa and airport taxes are included in the tour price but subject to surcharge. Allinternal air must be booked by APT. Live Fully Gratuities are included for the land of your tour. Gratuities cannot be redeemed for cash. Gratuities are not included for any individual purchases. Gratuities are not included on the Rovos Rail Extensions. APT Tour Director The services of an APT Tour Director are included on land tours. An APT Tour Director is not included on Rovos Rail Extensions. Choosing Your Holiday To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations, it is important that you choose the Tight holiday package for your requirements. Our brochures contain limited information, however, there is more information online at www.aptouring.com.au and our qualified staff are available to discuss your options. Hotels in more remote places, hotel, lodge and camp standards may not be quite as high as in major city centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages; however, ita change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am. Twin or Double Rooms Accommodation in llhotels, regardless of the rating, isin standard rooms (sometimes named superior) based on twins or doubles unless otherwise statec Solo Travell A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single rooms/suites/cabins are not available on certain cruises. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. Passengers Needing Assistance APT womomes al passengers. Guests with limited mobility are asked to please note the following: 1. Guests with a disability or medical condition requiring assistance must inform APT of any important information relating to their health, mobility and/or fitness which may affect their partial or total Participation in the cruise or tour. This information will allow APT to ensure the chosen tour is suitable and meets their needs. Any changes to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible, APT will make reasonable adjustments to the tour to assist all quests, however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If guests require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), they must travel with a companion capable of providing the required assistance or care. APT is unable to assist any passen: with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for assistance. Guests must also beabletodosowithout unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate everyone, it is not responsible for any denial of services by any third-party entities thas travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. 4, Please note coaches and minibuses are not equipped with wheelchair ramps. Passengers who use a wheelchair should reconsider travelling on these tours. Health and Fitness A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Travel is in 4WD vehicles in game parks and in East Affica. Anyone with back conditions or limited mobility should seek advice from their doctor about joining this tour. Dust may also irritate contact lenses, therefore we suggest bringing glasses. In many of the cities and game lodges, walking is Tequired on uneven ground and gravel paths, and good mobility is needed getting on/off 4WD vehicles, smail planes, coaches, river ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any travel vaccinations which may be required. It is your responsibilty to advise APT of any pre-existing medical Conditions that may affect the normal conduct of @ holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobilty issues. APT is not liable for any injury, illness, of loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claime Visa and P: Apassport that is valid for at least six months after you return hone is required. Some African countries also require a minimum number of blank passport pages. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed Portions of the holiday package resulting from incorrect travel documents or visas. If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best fo make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or their travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Terms & Conditions IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Cancellation Poli For all holiday packages in this brochure, APT cancellation fees apply as follows (in addition to charges of any independent suppliers e.g.: anes and hotels): Days of Notice: Fee Per Person: (Prior to Departure) 120 days or more Loss of deposit 119-61 days 50% of holiday package price 60 days or less 100% of holiday package price For Rovos Rail Extensions, the following applies: Days of Notice: Fee Per Person: (Prior to Departure) 130 days or more Loss of deposit 129-61 days 20% of extension price 60 days or less 100% of extension price All cancellations must be received in writing by APT and are not effective until this notification has been received. if your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition toany fees that may be levied by APT and your travelagent (if any).. You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre- estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. If you request changes after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares ‘An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are appicable. Changes to Ticketed Airfares If you wish to amend the date or touring on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to arine change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY If we change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you atthe time of your booking. However, we plan arrangements along time in advance of your departure date using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasion changes do have to be made, and APT reserves the right to cancel or amend holiday packages/ excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. Inthe event adequate numbers cannot be achieved, it saty to cancel a scheduled departure and ofer the newest possibe atemative oe (or refund of the monies paid for arrangements made by A\ ON HOLIDAY Noise & Vibration You acknowledge and accept that some noise and vibration may be experienced and APT is not liable to you for any such noise or vibration. Seat Rotation Passengers rotate seats in the coach daily, so everyone enjoys window and front seating. In faimess to all passengers, no exceptions will be made, Changes Due to Weather Sometimes due to elements beyond our control it may be necessary to make alternations to our itinerary. A number of sightseeing options are weather dependant. Luggage Limits Each passenger is entitled to take one case and generally luggage limits ‘are 20kg per adult passenger. There are strict luggage restrictions in Kenya and Tanzania due to travelling in 4WD vehicles and flying in a smaller plane where you will need to pack down to a soft bag of 15kg. APT will provide a soft bag for you to use in East Africa. Suitcases will be securely stored for you in Nairobi, Luggage limits are strictly enforced, and airine-imposed excess baggage charges will apply if this weight is exceeded. Luggage is carried at owners tisk. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in this publication are copyright of, and have been reproduced with the permission of: Royal Livingstone Hotel; Tanzania Four Seasons; Belmond Mount Nelson, Cape Town: Rovos Rail; Karen Blixen Camp; Kenyan Boys Choir. Publication No. APT3I61AU. Price and itineraries valid from 9 May 2024 to 17 October 2024. Publication valid from 30 June 2023 and supersedes all previous publications. Australian Pacific Touring Pty Lid ABN 44 004 684 619. ATAS Accreditation #10825, 45
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