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© TERMS & CONDITIONS Please note: due to Spanish regulations, we are not permitted to sell alcohol or cigarettes on board in the duty free shops on selected sailings which depart from Spain. Restrictions apply and this policy is subject to change without notice. Please contact your travel agent or our Reservation Centre for details 11, HEALTH REQUIREMENTS Health Requirements Please contact your doctor for advice and the most up- to-date health requirements for all destinations on your cruise at least 8 weeks before and again within 14 days before you travel. Further information may be obtained from the World Health Organisation at www.who.int To ensure a healthy sailing, we request that guests complete a questionnaire at the port to one if they are suffering from or showing symptom: gastrointestinal type iliness or other illnesses ta spread easily from person to person. We may also require roof of vaccination or testing for Infectious disease, including COVID-19. We have a medical facility on all ‘our ships to assist you if you feel unwell on your cruise. We strongly recommend you visit the medical facility if you are feeling unwell especially in the event of any gastrointestinal illness, such as diarrhea or vomiting, or symptoms of COVID-19, such as coughing, loss of sense of taste or smell. In such circumstances, please contact the medical facility immediately and follow any advice or instructions given to you by its medical personnel. Where necessary, if your condition is deeme contagious, you may be confined to your cabin to avoid your condition spreading to other guests onboard. Non- ‘compliance with the instructions of the ship medical personnel is contrary to our Guest Health Safety and Conduct Policy and could lead to your removal from the ship at the next port of call in accordance with that policy. For full details of all our COVID-19 protocols, fair Supplementary Booking Terms and Candilons, and our Guest Health Safety Conduct Policy which are incorporated into these terms and cor conditions, see Www. ‘Azamara.com/en-au/booked-guests/before-you-board/ explore-well-at-sea or contact your Travel Agent. Pregnancy Azamara welcomes pregnant guests but (due to limited medical facilities on board) will NOT accept guests who will enter their 24th or later week of pregnancy by the beginning of, or at any time during their cruise. All pregnant guests are required to bring a doctor's fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high-risk pregnancy. A copy with your booking number included, should be sent to Special Services at [email protected] , in advance of sailing. Please check our website for full details. 12. MINIMUM AGE TO TRAVEL Infants sailing on a cruise must be at least six (6) months old as of the first day of the cruise, or twelve (12) months old as of the first day of the cruise for Transatlantic, Trans-Pacific, Hawaii, selected South American cruises and other selected cruises/cruisetours. For cruises with 3 or more consecutive ‘sea days’ (where the ship is not in port, including days spent ‘scenic cruising’) infants must be at least 12 months of age on the first day of the cruise. In consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. Stateroom occupation rules For cruises that commence from a departure port in Europe, Asia, South America, New Zealand or Australia, the minimum age requirement to sail is eighteen (18). Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanies in the same stateroom by an adult meeting the age requirement. A guest's age is established as their age upon the first day of sailing. The only exception to this policy applies to married couples (16 years and above on cruises commencing from non North American ports) who are allowed to sail together in a stateroom without anyone over the age of 18/21 being required. Documentary proof of marriage will be required in advance. NOTE: Bookings MUST be made by calling into an ‘Azamara booking office in order to qualify. The Azamara website, CruisingPower, and external booking tools will not allow guests under 21 to book a stateroom. Adults who are not the parent or legal guardian of any minor aged 17 or under travelling with them are required to present the minor's valid passport and applicable visa (or for domestic Australian sailings a 92 certified copy of minor's birth certificate) and 1 original legally affirmed or notarised letter signed by at least one of the minor's parents/legal guardians along with 1 copy of the legally affirmed or notarised letter. The letter must authorise the travelling adult to take the minor on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or nota practicing solicitor, notary or commissioner for oaths who may charge a fee for this service. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. We will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. Please note that a parent(s)/legal guardian travel with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/divorce Papers etc to prove that they are the parent(s)/legal guardian of the minor(s) concerned. Individual staterooms can be booked by married couples whose minimum age are eighteen (18) (proof of marriage is required at time of booking). On board there are certain facilities where entry is restricted by age. Persons using the Day Spa must be over the age of 18 and over 16 to use the Fitness Centre. Full details of onboard facilities with age and height restrictions are contained within the Daily Program, which is available from the Guest Relations Desk. 13. ACTIVITIES FOR CHILDREN AND INFANTS Azamara accepts guests who meet the minimum age to sail, but discourages families from sailing with children under 18 years of age, as the onboard ambience and experience caters to adults and there are no dedicated activities for children or baby-sitting services available. 14. GUESTS WITH SPECIAL NEEDS You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell us or your travel agent in writing about ay macicel or physical condition which will or may medical treatment or attention during your holiday or which may or will afect your holiday in ariy way (including your use of any services or facilities). Please provide as much information as possible to [email protected] Most of our ships have selected staterooms designated for guests with physical disabilities. Please contact our Reservations Department for further information. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would li ing a motorised wheelchair or scooter on board you must contact our Reservations department at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. s Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care beyond that which any travelling companion or we ourselves can reasonably provide. 15. VISAS AND PASSPORTS For all sailings a valid passport and appropriate visa will be required for all Guests. You are responsible to ensure that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements Sncluding multi-entry visa requirements and for additional visa photos) with the embassies of check the up-to-date position with your travel agent in good time before departure. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be dividuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).. Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause. 16. IDENTIFICATION REQUIRED It is the sole responsibility of the guest to identify all travel documents such as passport and visa requirements for boarding the ship and entry into the countries visited on your cruise. For all sailings a valid passport and appropriate visa will be required for all passengers. For your protection it is essential that your passport expiration date not occur within six (6) months of the voyage termination date. For further information or clarification please contact your travel agent or Azamara.. For domestic Australian voyages calling in only Australian ports: Australian citizens require either a valid passport or government issued pictured and laminated ID card (driver's licence/proof of age ID card/military ID card/government (federal, territory, city etc.) employee ID card/proof of age card) to be used as identification. For all other nationalities, a passport (plus visa it needed in Australia) is required. Children aged 17 years and under will require a passport or Birth Certificate to travel or government issued photo ID. Children under 16 years of age, who do not have a passport or photo ID, must have a copy of their birth certificate or their parents Medicare Card. If the child has a different surname to the parent or guardian then they can use a Medicare Card as identification as long as a parent's name travelling with the child is included on the same card. For all other sailings to ports/destinations outside of Australia: see clause 14 (Visas and passports). 17. CHECKING IN For your convenience we offer a check in facility on our website. By checking in online for your cruise, you will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. To check in online, visit www.Azamara.com/en-au, click on “Booked”, then click “Online Check-In”. If you have checked in online, bring your signed SetSail Pass and identification documents with you to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify your identification documents and issue your KeyCard card to board the ship. If you have not checked in online, bring your cruise documents and your identification documents to the cruise terminal where one of our guest assistance agents will process your cruise documents, verify identification documents, check you in for your cruise, issue your KeyCard card and direct you to the ship. Your stateroom attendant will deliver your luggage as soon as possible after boarding. We recommend that items such as medicines are packed in your hand luggage. Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are not on board at least 90 minutes before the ship's scheduled sailing time, we are entitled to assume that you do not intend to travel. Your booking will then be cancelled, 100% cancellation charges will be payable and no refund will be made. Please note, for security reasons, you will not be permitted to bring any visitors on board the ship in any port. 18. ONBOARD PURCHASES Onboard currency The currency used on board all Azamara ships is US Dollars.
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