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symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staf, Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT's absolute discretion. For tours departing 01 January 2022 onwards, proof that you are fully vaccinated with a Government approved COVID- 19 vaccine wil be required for each passenger before the commencement of the tour. Fully vaccinated means that there has been a least 14 clear days (not including the date of vaccination) from the second dose in a 2-dose series of vaccines before the date of departure. if Government guidelines are published which tecommend a booster dose of any approved COVID-19 vaccination, the reference to fully vaccinated will only apply if passenger has had a booster dose no earer than 9 months and no sooner than 14 days prior to departure of the tour. Local Purchases APT is not responsible for any items you may purchase locally i.e. jewellery/furiture etc. You acknowledge that you are solely responsible for aif import duty or tela as srsonal Belongings & For security reasons, Valuables snould be kept to.@ minimum and packed in your hand luggage alongwith your medicines. Itisyour responsibilty to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any Medical Assistanc APT does not employ medical staff on its tours. if you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible forthe type or quality of the medical services you ceive. Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed, Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive of offensive manner. Service Enquiries if @ problem occurs during your holiday you should, in your own interests, advise your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Each passenger is entitled to take one piece of luggage that does not exceed 160cm (63 inches), or weigh more than 20kg (44 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth ofthe plece of baggage. An exe charge willbe imposed to cover porterage handling of any addtional luggage. Your tour director will advise you of the exact additional charge. SPECIFIC TERMS & CONDITIONS FOR EUROPE HOLIDAYS: A $1,000 secur Fs0n, holiday package Re afore Breguired wihin seven days of booking confirmation. A second deposit of $2,000 per person is required by 31 October 2022. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in fullis required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. if APT is unable to confirm your reservation, all monies will be refunded. Travelling with Minors Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package All coach and travel, accommodation, airfares (it indicated in individualitinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges and the services of a cruise or tour director as stated in your itinerary. APT river cruises, expedition cruises and yacht cruises in Europe also include complimentary beverages served on board your ship throughout the day (French Champagne and premium spirits are not included). APT Voyages river cruises operated Live Fully by AmaWaterways include beer, wine and soft <drink with lunch and dinner only. Complimentary beverages are not available during city stay extensions or on land tours. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, meals and dfs other than those spected inthe itinerary passport and visa fees, excess baggage, fuel surcharges, gratuities not specifie a your itinerary, vaccinations, government taxes and laundry (unless stated) Choosing Your Holiday To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations itis important that you choose the right holiday package for you. Our publication contain limited information, however, there is more information (on our website at aptouring.com.au and our qualified staff are available to discuss Your ontore Grate forthe land portion of your tour, shore excursions, and on board your cruise are included within the tour price. Gratuities cannot be redeemed for cash. Hotels Hotel rooms in Europe are often smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilisé the most suitable accommodation available in each destination. The hotels listed will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. ‘Twin or Double Room: Accormocaton inal hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Solo Travellers limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room/ suites/cabins are not available on certain cruises. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. Cruising - Cabin/Suite/Stateroom Selection APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves, the right to make changes to cabin assignment, within the category booked, rales nate: Passengers Needing Special Assistance APT weces Dace rs disabilities or special needs however, please note the following: 1. Any disability or medical condition requiring special atteriion must be eported o APT at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total Participation in the cruise or tour. This information is also crucial to allow APT to ensure the tour you have chosen is suitable and meets your needs. ‘Any changes to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2, If you require special assistance or care (such aS pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with @ companion capable ‘of providing the fequiredassistance or care. Please be aware that APT does not provide personal assistance and consequently deaf passengers must share accommodation with a person capable of hearing alarms in cabins. APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You mustalso be able to do so without unreasonably impacting other passengers’ safety “and/ or enjoyment. 3. While APT wil make reasonable etfots 10 accommodate the special needs of disabled passengers, it is not responsible for any denial Of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. 4, Please note coaches and minibuses are not equipped with wheelchair ramps. Most river and ocean ships have elevators, however not all APT ships have elevators. Many ships require the use Of stairs to go between decks. Further, side by side docking may require passengers to climb and descent stairs to cross over vessels to disembark and embark at times. APT ships often sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for Passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations they may require passengers to stay Nn board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, disembarking or embarking cruise ships and/or coaches or other transportation vehicles or other personal needs. good level of fitness and health is required to Participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. Small Ship Expedition cruises require you to be able to climb inand outof zodiacs and some of our excursions may involve wet landings (see Shore Excursions, for more information). We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibilty to advise APT of any pre- existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other ers. A Health, Fitness & Mobility Questionnaire willbe provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the retuin of sssengers from a tour, and a refund for lost touring cannot es claimed. Visa and Pa: Allpassengers must rt have a val passport that is valid for at least six months after the holiday package return date. Passengers must consult wn the appropriate consulates to ensure that fave any applicable visas for countries included in the holiday package prior to departure, Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed Portions of the holiday package resulting from incorrect travel documents or visas. re The timing of shore excursions on all holiday packages may differ slightly for each package. Published times are a guide only and are subject to change without notice. It is impossible for laige coaches to, be used for” some city sightseeing excursions and many towns and tiles will be vsted by way of walking tours. For river cruising, clients must be able to climb ramps mbark or disembark river cruise ships. Dependingon ver water levels, these may have anumber ofsteep steps. Venue closures outside of APT's control may affect our ability to operate some excursions. Holiday packages including time in Switzerland and other alpine regions may include excursions to, at times, high altitudes. Small Ship Expedition cruising holidays require several wet landings, whereby feet and legs may be fully immersed in water during embarkation and disembarkation of Zodiacs or tenders. Signature Experiences The Mozart Boys’ Choir members do not perform onall departures and may be substituted with an alternative children's choir. The Grand Empress steam train is offered on departures from April to September only. IF YOU Want TO CHANGE OR CANCEL YOUR H once 2 aon to Your Holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If itis possible to make the change. it will subject to an administration charge and Payment of any further costs incurred as a result of the change. The following APT cancellation fees apply (in additionto charges of any independent suppliers e.g. aitines and hotels): Days of Notice PriorTo Departure ‘Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by and are not effective until this notification has been received. if your holiday has commenced, 100% of the full holiday package Terms & Conditions price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levie any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre- estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. Ifyourequest changes after APT has issued your documents, APT may charge youan administration and processing fee of $70 Per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares Ifyou wish to amend the date or routing on your ticketed air booking, an APT amendment fee of per person for the first change and $85 for y_ subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a S128 per person name change fee vil apply for ry change in addition to any applicable airing fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY Itwe change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you at the time of you: booking. However, we pian arrangements long time in advance of your departure date using independent suppliers such as aifines, hotels etc., over whom we have no direct control. On occasion changes do have to be made, and APT reserves the right to cancel or amend holiday _ packages/excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by APT). ON HOLIDAY Noise and Vibration APT takes reasonable steps to minimise noise and vibrations on its cruising vessels. You acknowledge and accept that Some noise and vibration may be experienced on. aircraft, vehicles, vessels and trains and that APT is not liable to you for any such noise or vibration. Position During port stops ships may dock side by side, obstructing views and requiring you to pass through other ships to embark or disembark. Deck During passage through locks or under low bridges, or in the case of adverse weather, it may be necessary to close the main sun deck for passenger use. In the interests of safety, sun deck closures are rigidly enforced. While circumstances will vary and are beyond control, closures of the main sun deck may amount to 4-6 days onaverage per 15-day cruise. The lower sun deck may also close for short periods f time. Seat Allocation on Coach and Air Tours To ensure all passengers enjoy forward and window facing seats, we have incorporated daily seat rotation system. This system is not able to be adjusted to suit individual needs under any circumstances. Coaches used on Small Group Journeysor Classic Toursare 40-seater vehicles. In the unlikely event of _ unforeseen circumstances, a replacement vehicle may be offered which may not fulfl this specification Wi-fi Internet - Rivers, Small Ship ition & Luxury Yacht Cruisi Wifi internet is available without charge aboard your vessel although APT cannot guarantee the onl osseous Maps Within This Publicatic Note that maps may nat be to scale. Images Within This Publication Some images in this publication are copyright of: Peter Walfon, canmandawe, Jonathan Korner, Suzie Blake, 'B. Dimitry - Unspiash; Fairmont Montreux, Switzerland: Le Grand’ Hotel in Bordeaux; Hotel Kamp, Helsinki; AmaWaterways: Noble Caledonia: Julie Gourio, Ophelie Bleunven, Nicolas Matheus, Mike Louagie - Ponant; “Grand Empress; Glacier Express; Keukonhof Gardens. Publication No. APT-2968AU. Itineraries valid from’ March - 31 Dec. 2023 unless superseded by new brochure prior to this date. Publication is valid from June 2022 and supersedes all previous publications. Austraton Pacific Touring Py. Lt. ABN 44 004 684 619. ATAS accreditation #A10825. 149
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