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Terms & Conditions The folowing terme end gondtionsCockingcondtons) forthe basis of your contract with Australian Pacific Touring ‘we’ or ‘our’). Please read them carefully as they set out tyourand our respective rights and obligations. These Terms & Conditions were correct at time of publication. For the most up to date Terms & Conditions visit our website www.aptouring.com.au/legal/general-information-conditions. GENERAL CONDITIONS: By asking us fo confi your booking, we ate ened to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday package. ing Law These booking conditions are governed by the law in foree in Victoria, Austral BEFORE YOU BOOK Price Validity Published prices are valid at the time of publication but are subject, to change. They may be varied by advertising or special offers, of chenged after the publication date for any reason. including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, aifine charges, 3 force majeure event or other materia increases by suppliers date pricing may be found on our website - mwaeptoutngcomau, Piises wil be contimed! et ‘ine. ot bookin to seven days. All holidays are subject to availability at the time of booking. Please see important information listed under Special Conditions for relevant deposit and final payment terms. Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A grou tansfris general a shared tanster andthe type ofvehicle used will normally be dependent upon the size of the eu. Choice™ & Signature Experier Minimum end maximum group numbers pay ‘on some Freedom of Choice or Signature Experience inclusions. If your first choice of Freedom of Choice or Signature Experience is unavailable you may be asked to choose an alternative, Public Holidays & Festivals Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. jeals & Special Offers Conditions Apply. For full terms and conditions relating to any erdeal or special offer on your booking, please go to www.aptouring.com.au/specialdeals, Other Special Offers Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/ottes do not apply to gusting bookings unless othemise stated. APT Club Details including the full range of benefits and conditions, are available on Our website at www.aptouring.com.au/aptclub poorne & PAYING FOR YOUR HOLIDAY Ate cael is arranged with independent airlines. APT will arrange ai travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availabilty Airfares willbe booked and ticketed upon race of our depot teva poa cy wc Rateases Apo ie vary for eac! ture point and routing of airline. Airine 2 dies an ubloct 9 ‘change without notes. Once air tickets ate issued, afine amendment and/or cancelation fees apply end. in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not ‘able for delays or cstuptions of ar travel. Once tickets are sued APT il have no other lability and will not be responsible for refunding the cost of any services booked in-conjunction with the igh Airline Loyalty Points Eligibility APT uses the services of a range of airlines in its packages. APT oes not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use loyalty points to upgrade travel need to be directed to the aitine concemed by the member. APT it Cancellation Peace of Mind Applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holdin: credit to be used for future bookings. If Deposit Cancellation .Ce of Mind is claimed, monies held must be used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When ‘booking airfares through APT (including when taking advantage ofa special ofr that includes ai travel). standrdairine cancellation fees will apply. In some cases, airfares will be non- fefundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to n bookings only andiis only valid up until 100 days prior to travel. After wee years, unused credit funds wil incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking. 100 imposstity of performance orothe station, csruption, lossot deposit or str Travel iret & Documents ‘After booking you will receive an wa ie al imponant information relevant to your holiday packa ‘ongly recommend you check he cetals caretuly and tead the nce information. Please ensure that you check your flight timings carefully on your tickets, particularly early moming departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed Special Requests Where a special request (e.g. det. room location, twin or double bedded room: @ particular fecity at a hotel. ight seat requests and/or particular meals) is an important choice of holiday, you must advise us when your booking Is made. APT wil pass your request onto the hotel, aifine or other supplier but cannot quaantee that wil be coommadated. APT wil also pass on any dietary requests to the airline but we strongly recommend thatyou check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Credit & Debit Card Surcharges Ifyou pay APT by crect or debit car, surcharges wil app. nthe case of credit cards a sure en 1% an (Gepending on the card used), wil be added tothe our pace, the case of debit cards a charge of 0.5% will be added to the tour price. Accuracy APT has endeavoured to ensure that the information provided about accommodation, itineraries etc.. is correct to the best ofits knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package atthe tm ;oking. Additionally, fight times, carriers routes are given for guidance only as there may be changes tal detals nil be shonin on your terete: ology package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Disruption to Cruising and Itinerat ments itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes of other reasons beyond APT's contol. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation onthe docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate @s far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For craze satiar Retain, Kier i vei Jove OG Chg river, it may be necessary to operate part of the itinerary by coa and atematve sightseetig may be nuded. APT wil not bs tase foreny drect« ‘or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in yourlineray. acchionaly,yeuare ct snes to any rotund for any $erations to your tineray that are caused or contioutedto by any flood or water level events or such other events which are beyond itrol. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control Flight Chan, The fight timings detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by aiines and affected by events outside our contol. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise ee rer any significant changes ‘a8 SOON as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the aitine, fight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. of Date Range Flights Ifairlines have not published their schedules or airfares at the time of your booking, APT will estimate the cost of airfares connected with your holiday package. When the aie releases fight inventory and airfares, APT will confim seats and pricing by sending you an updated invoice. Once flights have been confirmed by youand payment has been recelved, APT vil issue your tickets. Force Majeure Force Majeure event means the occurrence of an event that is eyond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, but is not limited to: (@) war, armed confct, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels: (©) nuclear or other industrial accident causing environmental pollution or contamination; or (4) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia Or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time, including changes oramendmentsin regulations or access to services, sites or countries caused by declared epidemic or pandemic events. i ‘or Change of Travel rce Majeure ifAPTen ts reasonable opinion, conse that any Force Majeure event prevents APT (wh or through its employees, ConimEIo®. subcontectons and agents) hom ently or cee) providing any products or sences subjectof the bookingcontract with you, APT may immediately by written notice: (a) terminate the Canada & Alaska 2023 booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional cost Limitation of Liability in the Event of Force Majeure Inthe event that APT cancels or changes your travel arrangements. in any way due to a Force Majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection wth (whether crectly or indirect): (@) the cancellation or change to your travel arrangements; or roe Majeure event. APT ' not lable to refund any part of the deposit or purchase price paid by subsequently changes or Cancels your tavelarangements in noonnection wih Force Majeure event. Force Majeure events are unpredictable and beyond APT's control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of APT based on expected non-recoverable costsand expenses to be incurred by APT, including but not limited tooverhead expenses and works or services performed personally by APT, leacingup othe commencement ofthe holiday package, iternatively prior to the Force Majeure event. Data Protection Policy Personal information (including sensitive, information end hdl information) that APT obtains and retains from you or about necessary for our business purposes. Our Privacy Policy Getals why we collect this information, who we may disclose to (including overseas recipients), and the main consequences if we do not collectit. Our Privacy Policy also contains information about WW YOU May seek access to, oF correction of, the personal information held about our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.com. au/privacy or by tequest to us. By providing personal or sensitive information to Us, you are agreeing to the terms of our Privacy Policy. Limitation of Liability 1. Our holiday packages include the services of independent providers, suchas hotelers, anes, cise companies and other Sperato who are not agents, servants or employees of APT. Although we take cafe in selecting the independent service providers and the optional excursions conducted independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications ofthat conduc. Optional excursions may, depending on your hoiday package, include activites as climbing, exploring, bike ridin and snorkeling, You accept and assume the risk involved with these actives. 2; inthe opinion of any tepresentatve of APT your mental or physical condition, or general behaviour is such as to affect your health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT representatives are ‘empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result nimmediate removal from a holday package. Guests wilbe responsible for aranging and paying ther own transport home if they are asked to leave the tour, APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. APT accepts no responsibilty for any death, injury, ilness, loss (including oss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its contro 4, Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) asamended, consolidated, supplemented or replaced. 5-Tothe full extent permitted by law, APT's ably arsing under or i conection with these booking Conclione: (filed 0 tne te-supply, of th ie products or services or the payment of the cost Of re-Supply ofthe products of Services to you, and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not imited to pure economic loss or any special, extraordinary or punitive damage to you or any other part) 6. Your travel val onert will fonverd deposits and other payments to us but your travel agent is not our agent for the purboseat recejptot monies, Receptot deposits and subsequent Baymens by the travel agent does not constitute receipt of those mnonies by us and the travel agent hes no authority expressed or implied to receive monies on our behalf. There is no liability on the PT inrespect to any monies paid to your travelagent unless andunti APT nottiesyou (oy way of abookhg contimationadvice or payment receipt advice) thet monies have been recelved by reserves the right to cancel any ticket or booking or mass to carry any passenger where payment has not been received by APT within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. COVID-19 Requirements Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the on board PICIoeOs (which will be available on APT's website at _wu.aptourng.com.au/ebout us/travel-updates) which will set out the i$ which apply to customers departing on fours. THe ney ficide Oblaing poor of negative testresults priortoembarkation, completionofhealthquestionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if jeemed necessary by medical staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT's absolute discretion. For tours departing 01 January 22 onwards, proof that you are fully vaccinated with a Government approved COVID-Y9 vaccine willbe requited for each passenger beforethecommencementofthe our Fulyvaccinated means that there has been at least 14 clear days (not including the date of vaccination) from the second dose in a two-dose series of vaccines before the date of departure. If Government guidelines APT
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