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FREQU ONBOARD THE TRAIN DO YOU SLEEP ON THE TRAIN? Cur train doesnot have sleeper cars. You will spend your days onthe tran and spend your night(s na comfortable hotel. This way, you wl ‘not miss a moment of the stunning scenery along your journey. WHAT ARE ROCKY MOUNTAINEER’S HEALTH AND SAFETY PROTOCOLS? Your health and safety sour highest priory. As government guidlines and industry best practices continue to evolve, we will continue to. update and enhance our health and safety protocols Forte latest information, vist wvew.rockymountaineetconvheath-an-safty DOES ROCKY MOUNTAINEER STOP FOR PHOTOGRAPHS ALONG THE ROUTE? No, but the train slows down at particularly scenic locations to ensure You have time for photographs. HOW DO YOU ASSIGN SEATS? When you check in, you will receive your pre-assigned seat and overnight accommodation in Kamloops, Whistler and Quesnel, or Glenwood Springs you have a special seating request, such as siting near a friend who has booked separately, please advise us at least 45 day in advance. Please note: we are unable to accommodate specfc seat or coach requests. WILL THERE BE A RANGE OF CULINARY OPTIONS AVAILABLE TO MEET DIETARY REQUIREMENTS? Cur onboard menu wil havea selection of options to cater to various tastes and requirements. Ifyou Nave aspectc dietary requirement, either an allergy or restriction, please inform us directly or through Your travel professional at least 60 days prior to the train departure CAN CHILDREN TRAVEL ON ROCKY MOUNTAINEER? Yes; however, depending onthe rll route, a day onboard th train an be upto nie houts, which may be long for some children, ands not recommended for infants HOW FAR DO I TRAVEL ON ROCKY MOUNTAINEER RAIL ROUTES? First Passage to the West—about 955 klometres (695 mile), Journey through the Clouds—about 900 kilometres (560 miles), Rainforest to Gold Rush—about 1153 kilometres (717 miles) and Rockies to the Red Rocks—about 610 kilometres (379 miles). ll journeys travel in daylight WHAT IS THE PROTOCOL CONCERNING GRATUITIES? Gratuities are not included in prices (unless indicate) for Rocky Mountaineer Hosts, driver-quides, transfers, tour escorts, or hotel porterage, withthe exception of Rockies to the Red Rocks packages where hotel porterage is included inthe pricing, While itis nether our place nor our wish to tel you ow much to tp, aatuities in Noth America are often given in recognition of service eacellence. You can finda recommended breakdown based on class of service and journey inthe online FADs section at tps: /wivw.rockymountaineer.comifaq/onboard-experience. if you are traveling on an organized tour, you may want to check with your Tour Director to confirm if gratuities have been included in your tour itinerary with your Tour Director. AMI ABLE TO MOVE AROUND ONBOARD ROCKY MOUNTAINEER? One of the advantages of train travel isthe spacious room afforded toal quests. We allow safe movement through your own coach, including an outdoor viewing area to enjoy fresh at, that is accessible only to guess in your coach, AM ABLE TO BRING MY PET ALONG? ‘Al pes or animals excluding qualified service animals) are prohibited from travelling onboard Rocky Mountaineer. If you wish to travel with your service animal, please ntify your Vacation Consultant or travel professional atthe time of booking, or a minimum of 60 days prior to commencing travel with Rocky Mountaineer. NTLY ASKED QUESTION ARE MEALS INCLUDED? Meals that are included as a part of your itinerary willbe noted with either B Breakfast), L (Lunch), D (Dinner) on each package page. When you are not onboard the train, you may be able to add meal options to ensure breakfasts and dinne are pre-arranged fr par, or all, cof your itinerary—please contact your Vacation Consultant or travel professional you have purchased a pre-arranged mel, at most hotels you will be presented wih a set menu. Meal plans vay by hotel WHAT WILDLIFE WILL | SEE? There are wonderful opportunities for viewing wildlife on all our ral routes and in our destinations. Onan of our ral routes, you may see bear, ek, deer, moose, bald eagles, osprey, salmon, mountain goats, and bighor sheep. Sightings are never guaranteed. Ifyou do encounter animals, please act responsibly, maintain a safe distance, and never feed any wild animal 1S TRAVELLING EASTBOUND BETTER THAN WESTBOUND? (ur rail routes are spectacular in either direction and wil include the same highlights and scenery. We encourage quests to choose the direction of travel based on their own schedule requirements and availability atthe time of booking IN OUR DESTINATIONS DO I NEED A VISA TO ENTER CANADA OR THE USA? Depending on your tizenship, you may require a visa to enter Canada. Some interational travellers who fy to Canada may also need to apply for an Electronic Travel Authorization eT, prior to boarding a fight to Canada. Pease visit ww. cic.gc.calengishl visifeta.asp for more information. Similary for travel to the USA, depending on your citizenship, you may require a valid passport and! or visa Pease visit https:/esta.cbp. dhs. gov! for more information WILL ONE-WAY CAR RENTALS BE AVAILABLE FOR GUESTS WHO WISH TO DRIVE TO/FROM THEIR TRAIN JOURNEY? We understand you may wish o drive youself or from the train journey. Unfortunately, there areno self-drive options in Canada from Vancouver to the Canadian Rockies, but you can select a self-drive option that will take you to Calgary, where the nearest international airport is located. At this time, we do not offer self-drive options for our US route ARE THERE ANY ADDITIONAL COSTS | SHOULD BE AWARE OF SURROUNDING MY RENTAL CAR? Depending onthe location, provincia o local governments may impose adtitonal taxes, airport fees, orather surcharges upon automotive rentals. Please note that Sel Drive packages donot include gasoline and hotel parking, or the necessary National Parks Pass for your vehicle. There are also optional charges for addtional drivers, insurance, 6PS navigation, andlor car seats CAN | UPGRADE MY ACCOMMODATIONS IN KAMLOOPS, QUESNEL, WHISTLER, OR GLENWOOD SPRINGS? Rocky Mountaineer has secured the bes avallable accommodation in Kamloops, Whistles, Quesnel, and Glenwood Springs. In Kamloops, Quesnel, and Glenwood Springs, you will overnight in moderate accommodation with essential amenities. We are unable to offer hotel upgrades fr the overight stops in these destinations FERS ARE TRANSFERS INCLUDED WITH THE TWO- & THREE-DAY RAIL JOURNEYS AND PACKAGES? A journeys (including two- and three-day raljouneys) come with a motorcoach transfer Kamloops, Whiter, Quesnel, or downtown Moab, as wel as an available transfer in Glenwood Springs should you choose to use. Additional transfers may be included in your package. Its not already included, you can book a transfer as an add-on to your package with advance notice. Pease see the package itineraries inthis brochure, or speak to yout Vacation Consultant or travel professional for full deal © CLICK FORA FULL LIST OF FAQS. GROUP BOOKINGS IF | WOULD LIKE TO BOOK A GROUP ON ROCKY MOUNTAINEER, WHO DO | CONTACT? For group bookings of 16 or more, you can contact your travel professional or our Groups team at [email protected] TERMS & CONDITIONS For terms and conditions, please visit \www.rockymountaineer.com/terms-conditions. PRICES From prices displayed on the website are per person based on double occupancy. Prices for singles, triples, and quads are available online as well. Prices and information on the website are subject to change without notice (see our Terms and Conditions). MOBILITY REQUIREMENTS fe) We make every effort to meet any special needs of our quests, as do our hotel partners. For guests using wheelchairs, we provide hydraulic lifts or ramps to get you on and off the train, and a coach with accessible washrooms can be pre- assigned. Please advise us or your travel professional of any mobility needs you have when you book. Further information is available on our website at www.rockymountaineer.com/preparing-to-go/mobility- and-accessibility LUGGAGE ONBOARD THE TRAIN oO Your luggage will be delivered to your accommodation in our midpoint destinations: Kamloops, Whistler and Quesnel, or Glenwood Springs. For all other destinations, please review your final travel documents for luggage handling details. SMOKE-FREE POLICY To ensure the preservation of the fragile environment of the areas in which we travel, and for the comfort of all guests, there is no ‘smoking or vaping of any kind. This includes cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, its vestibules, and restrooms, as well as. inside or outside the stations, on the platforms, and near the tracks. We recommend that you prepare for the journey accordingly. WHEN TO TRAVEL You can choose to travel during the spring, summer, or autumn on any of our rail routes. Each season offers a unique experience under very different conditions. For our Canadian rail routes, typically, early spring and late autumn offer our best pricing. For more information on what you can expect by season on each of our rail routes, turn to page 52.
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