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FREQUENTLY ASKED QUESTION; ONBOARD THE TRAIL DO YOU SLEEP ON THE TRAIN? Our train doesnot have sleeper cars. You will spend your days on the train and spend your night) in a comfortable hotel. This way, you wil not miss a moment ofthe stunning scenery along your ourne. WHAT ARE ROCKY MOUNTAINEER’S HEALTH AND SAFETY PROTOCOLS? Your health and safety is our highest priory. As government guidlines and industry best practices continue to evolve, we will continue to update and enhance our health and safety protocols. Forte latest information, visit www.ockymountainee conhelth-an-safty DOES ROCKY MOUNTAINEER STOP FOR PHOTOGRAPHS ALONG THE ROUTE? No, but the ran slows down at particularly scenic locations to ensure You have time for photographs. HOW DO YOU ASSIGN SEATS? When you check in, you will receive your pre-assigned seat and overnight accommodation in Kamloops, Whistler and Quesnel, or Glenwood Springs. you have a special seating request, such as siting near a friend who has booked separately, please advise us at least 45 day in advance. Please note: we are unable to accommodate specific seat or coach requests. WILL THERE BE A RANGE OF CULINARY OPTIONS AVAILABLE TO MEET DIETARY REQUIREMENTS? Cur onboard menu wll have a selection of options to cater to various tastes and requirements. fyou havea specific dietary requirement, either an allergy or restriction, please inform us directly or trough Your travel professional at least 60 days prior tothe train departure. CAN CHILDREN TRAVEL ON ROCKY MOUNTAINEER? Yes; however, depending onthe rll route, a day onboard the train an be up to nine hours, which may be ong for some children, and is not recommended for infants HOW FAR DOI TRAVEL ON ROCKY MOUNTAINEER RAIL ROUTES? Fist Passage tothe West—about 955 kilometres (95 miles), Journey through the Clouds—about 900 kilometres (560 miles), Rainforest to Gold Rush—about 1.153 kilometres (717 miles) and Rockies to the Red Rocks—about 610 kilometres (379 mile). l journeys travel in daylight. WHAT IS THE PROTOCOL CONCERNING GRATUITIES? Onboard tran gratuities are included in pices. Gratuities are not included for driver guides, tour escorts, or hotel porterage. f you are travelling on an organized tour, you may want to check with your Tour Director to confirm if gratuities have been included in your tour itinerary with your Tour Director. AM ABLE TO MOVE AROUND ONBOARD ROCKY MOUNTAINEER? One ofthe advantages of train travel is the spacious room afforded toall quests. We allow safe movement through your own coach, including an outdoor viewing area to enjoy fresh ar, that is accessible nly to guess in your coach AM ABLE TO BRING MY PET ALONG? ‘Al pes or animals (excluding qualified service animals) are prohibited from traveling onboard Rocky Mountainer. you wish to travel with your service animal, please notiy your Vacation Consultant or travel professional atthe time of booking, ora minimum of 60 days prior to commencing travel with Rocky Mountaineer. ARE MEALS INCLUDED? Nealsthat are included as part of your itinerary wil be noted with either B Breakfast), L(Lunct,D (Dinner on each package page. When You are not onboard the train, you may beable to add meal options to ensure breaKass and dinners are pre-arranged fr par, oral of your tnerary—please contact your Vacation Consultant or travel professional. you have purchased a pre-arranged meal, at most hotels you will be presented with a set menu. Meal plans vary by hotel WHAT WILDLIFE WILL I SEE? There are wonderful opportunities for viewing widife onal our all routes and in ou destinations. On any of our ral routes, you may see bear, elk, der, moose, bal eagles, osprey, salmon, mountain goats, and bighorn sheep Sightings are never guaranteed. Ifyou do encounter animals, pease act responsibly, maintain asafe distance, and never feed any wid animal 1S TRAVELLING EASTBOUND BETTER THAN WESTBOUND? (ur rail routes are spectacular nether direction and will include the same highlights and scenery. We encourage guests to choose the direction of travel based on their own schedule requirements and availabilty at the time of booking, IN OUR DESTINATIONS DOI NEED A VISA TO ENTER CANADA OR THE USA? Depending on your citizenship, you may requiea visa to enter Canada, Some intemational travellers who fly to Canada may also need to apply fran Electronic Travel Authorization (TA, prior to boarding a fight to Canada, Please visit www.cic.gc.calenlsh! visilta.asp for more information. Similarly for travel to the USA, depending on your citizenship, you may require a valid passport and or visa. Please visit htpsesta.cbp. dhs gow for more information CAN I BOOK A TOUR OR ACTIVITY ON MY FREE DAYS THROUGH ROCKY MOUNTAINEER? We have a selection of half-day and full-day tours available through rusted local tour and transportation partners that are available to book directly with the operator. To find out more, visit rockymountaineer.com/add-ons, Select private transfers and private guided sightseeing tours are available for booking via our Sales Centre CAN | UPGRADE MY ACCOMMODATIONS IN KAMLOOPS, QUESNEL, WHISTLER, OR GLENWOOD SPRINGS? Rocky Mountaineer has secured the best available accommodation in Kamloops, Whistles, Quesnel, and Glenwood Springs. In Kamloops, Quesnel, and Glenwood Springs, you will overnight in moderate accommodation with essential amenities. We are unable to offer hotel upgrades fr the overnight stops in these destinations. TRANSFERS ARE TRANSFERS INCLUDED WITH THE TWO- & THREE-DAY RAIL JOURNEYS AND PACKAGES? Alljourneys including two- and three-day al journeys) come with ‘motorcoach transfer between one of our partner hotels ora designated central location andthe tain, in allo our destination. Other transfers such as major international airport transfers and in-between destinations are aso avaliable as an add-on to your journey Please see the package itineraries inthis brochure to view the transfers included, or speak to your Vacation Consultant or travel professional for full deta © CLICK FORA FULL LIST OF FAQS. GROUP BOOKINGS IF WOULD LIKE TO BOOK A GROUP ON ROCKY MOUNTAINEER, WHO DO | CONTACT? For group bookings of 16 or more, you can contact your travel professional or our Groups team at groups@rockymountaineercom. TERMS & CONDITIONS For terms and conditions, please visit www.rockymountaineer.com/terms-conditions. PRICES From prices displayed on the website are per person based on double occupancy. Prices for singles, triples, and quads are available online as well. Prices and information on the website are subject to change without notice (see our Terms and Conditions). MOBILITY REQUIREMENTS We make every effort to meet any special needs of our guests, as do our hotel partners. For guests using wheelchairs, we provide hydraulic lifts or ramps to get you on and off the train, and a coach with accessible washrooms can be pre- assigned. Please advise us or your travel professional of any mobility needs you have when you book. Further information is available on our website at www.rockymountaineer.com/preparing-to-go/ mobility-and-accessibility LUGGAGE ONBOARD THE TRAIN Oo Your luggage will be delivered to your accommodation in our midpoint destinations: Kamloops, Whistler and Quesnel, or Glenwood Springs. For all other destinations, please review your final travel documents for luggage handling details. ‘SMOKE-FREE POLICY S To ensure the preservation of the fragile environment of the areas in which we travel, and for the comfort of all quests, there is ‘fo smoking or vaping of any kind. This includes Cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, its vestibules, and restrooms, as well as inside or outside the stations, on the platforms, and near the tracks. We recommend that you prepare for the journey accordingly. WHEN TO TRAVEL You can choose to travel during the spring, summer, or autumn on any of our rail routes. Each season offers a unique experience under very different conditions. For more information on what you can expect by season on each of our rail, routes, turn to page 52. a
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