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wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APTs absolute discretion. Some of the regions or attractions visited while on tour may impose different regulations to that of the Government requirements, therefore proof of vaccination may be required to participate in some included or optional touring. Medical Assistanc APT does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible forthe type or quatyofthe medical services you maya Aeris not repinbi for any items you may purchase locally i.e. jewellery/furiture etc. You Boknowledge that you are solely esponsibe for any import duty or freight costs. Personal Belongings & Lost Items For security reasons, valuables should be kept toa minimum and packed in your hand luggage along withyour medicines. Itis your responsibilty to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Smokit Government regulations forbid smokingintourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will passed on fo hotels but cannot be guaranteed. sible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appeats to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries if @ problem occurs during your holiday you should, in your own interests, advise your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Limits Each passenger is entitled to take one piece of luggage that does not exceed 1600m (63 inches), or weigh more than 20kg (44 pounds) Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your tour director will advise you of the exact additional charge. SPECIFIC TERMS & CONDITIONS FOR EUROPE HOLIDAYS: ecurity deposit per person, foley pecans ‘Br al/tours fe required within seven days of booking confirmation. A second deposit of $2,000 per person is required by 31 October 2023. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in ful is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. if APT is unable to confirm your reservation al monies willbe refunded. Travelling with Minors Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult Included in Holiday Package Price All coach and travel, accommodation, airfares (if indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges and the services of a cruise or tour director as stated in your itinerary. APT river cruises, expedition cruises and yacht cruises in Europe also include complimentary beverages served on board your ship throughout the day (French Ghampaghe and premium spits are not included). APT Voyages river cruises operated by AmaWaterways include beer, wine and soft drink with lunch and dinner only. Complimentary beverages are not available during city stay extensions or on land tours. Not Included in Holiday Package Airfares (unless stated), airport taxes, meals and drinks other than those specified in the itinerary, passport and visa fees, excess baggage, fuel Live Fully Surcharges, gratuities not specified in your itinerary, vaccinations, government taxes and laundry (unless stated). Choosing Your Holiday ‘To maximise your enjoyment of your APT holiday and to ensure that itlives up to your expectations itis important that you choose the right holiday package for you. Our publication contain limited information, however, there is more information ‘on our website at aptouring.com.au and our qualified staff are available to discuss your options. Gratuities Gratuities for the land portion of your tour, shore excursions, and on board your cruise are included within the tour price. Gratuities cannot be redeemed for cash. Hotels Hotel rooms in Europe are often smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination. The hotels listed will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. ‘Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless othemwise stated. Solo Travellers A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room/ suites/cabins are not available on certain cruises. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. ~ Cabin/Suite/Stateroom Selection ke every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without priornotice, Passengers Needing Assistance APT Welcomes All Passengers. Please Note: 1. Any disability or medical condition requiring Passengers with a disability or medical condition requiring assistance must inform APT at the time of booking of all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cctuise or tour. This information will allow APT to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tour to assist you however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and isembarkation you must be able to do s without the need for assistance. You must also be able todo so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate everyone, itis not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. 4, Please note coaches and minibuses are not equipped with wheelchair ramps. Many ships fequire the use of stairs to go between decks. Further, side by side docking may require passengers to climb and descend stairs to cross ‘over vessels to disembark and embark at times. APT ships occasionally sailthrough remote areas that do not have convenient docking facilities. in such circumstances it will be necessary for passengers to negotiate temporary gangplanks, tender boats, riverbanks and uneven surfaces. If the crew decide thatitis not safe fora passenger to negotiate such operations, they may require passengers to stay on board. Cabin doors and restrooms on river cruise ships are not wide enough toallowaccessby standardwheelchairs.. For ‘safety reasons, passengers using wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, disembarking or embarking cruise ships and/or coaches or other transportationvehicles or other personal needs. Health and Fitness good level of fitness and health is required to Participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. Small Ship Expedition cruises require you to be able to clim> inand outof zodiacs and some of our excursions may involve wet landings (see Shore Excursions for more information). We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any vaccinations which may be required. It iS your responsibilty to advise APT of any pre- existing medical conditions that may affect the normal conduet of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire willbe provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, ilness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of Passengers from a tour, and a refund for lost touring cannot be claimed. Visa and Ps All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure, Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. Shore Excursions The timing of shore excursions on all holiday packages may differ slightly for each package. Published times are a guide only and are subject to change without notice. It is impossible for laige coaches to, be used for some city sightseeing excursions and many towns and Cities will be visited by way of walking tours. For rivercruising, clients must be able to climb ramps to embark or disembark river cruise ships. Depending on river water levels, these may have anumberof steep steps. Venue closures outside of APT's control may affect our ability to operate some excursions. Holiday packages including time in Switzerland and other alpine regions may include excursions to, at times, high altitudes. Small Ship Expedition cruising holidays require several wet landings, whereby feet and legs may be fully immersed in water during embarkation and disembarkation of Zodiacs or tenders. ‘Signature Experiences The Mozart Boys’ Choir members do not perform onal departures and may be substituted with an alternative children's choir. The Grand Empress steam train is offered on departures from April to September only IF YOU want t0 CHANGE OR CANCEL bal HOLII ae to Your Holiday ty YoU Want tO change any patt of yout hoiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. o the travel agent. If itis possible to make the change, it will be subject to an administration charge and payment of any further costs incurted as a result of the change. Cancellation Policy The following APT cancellation fees apply (in addition to charges of any independent suppliers €.g. atlines and hotels) Days of Notice PriorTo Departure ‘Fee Per Person 100 days of more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective until this notification has been received. if your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. ‘Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre- estimate of APT's loss and ate otherwise reasonably necessary to protect the legitimate interests of APT. Ifyou request changesafter APT has issued your documents, APT may charge youan administration and processing fee of $70 Terms & Conditions per person in cancellation fees. Cancellation of Ticketed Airfares ‘An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares Ifyou wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY If we change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as aifines, hotels etc., over whom we have no direct control. On occasion changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by APT). ON HOLIDAY Noise and Vibration APT takes reasonable steps to minimise noise and vibrations on its cruising vessels. You acknowledge and accept that some noise and vibration may be experienced on aircraft, vehicles, vessels and trains and that APT is not liable to you for any such noise or vibration, Docking Position During port stops ships may dock side by side, obstructing views and requiring you to pass through other ships to embark or disembark. Sun Deck During passage through locks or under low bridges, or inthe case of adverse weather, it may be necessary to close the main sun deck for passenger use. In the interests of safety, sun deck closures are rigidly enforced. While circumstances will vary and are beyond control, closures of the main sun deck may amount to 4-6 days onaverage per 15-day cruise. The lower sun deck may also close for short periods of time. Seat Allocation on Coach and Air Tours To ensure all passengers enjoy forward and window facing seats, we have incorporated daily seat rotation system. This system is not able to be adjusted to suit individual needs under any circumstances. Coaches used on Small Group Journeysor Classic Toursare 40-seater vehicles. In the unlikely event of unforeseen circumstances, a replacement vehicle may be offered which may not fuffl this specification. Wifi Internet - Rivers, Small Ship ition & Luxury Yacht Cruising Wii internet is available without charge aboard your vessel although APT cannot guarantee the consistency of the service throughout the cruise. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in this publication are copyright of: Fairmont Montreux, Switzerland; Hotel Kamp. Helsinki; AmaWaterways; Olivier Blaud Studio, Tamar Sarkissian, Erick Larrieu ~ Ponant; Grand Empress: Mount Falcon Estate; Namedy Castle, ‘Andemach, Germany; MV Lady Eleganza; MS Hebridean Sky; Keukonhof Gardens. Publication No. APT:3273AU. Itineraries valid from March 2023 to December 2024 unless superseded by new brochure prior to this date. Publication is valid from December 2023 and supersedes all previous publications. Australian Pacific Touring Pty. Ltd. ABN 44 004 684 619, ATAS accreditation #10825. addition to any applicable 109
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