Products in this catalogue
GENERAL TERMS AND CONDITIONS These Terms and Conditions are effective for bookings made as of 23 September 2022. 1. YOUR CONTRACT ‘These Booking Terms and Conditions together with our privacy policy, the information contained in your brochure and any other written information that we brought to your attention before we confirmed your booking, form the basis of your contract with Hurtigruten UK Ltd whose registered office is at 7th Floor, 5 Merchant Square, London, W2 1AY (Company No: 02865967), a company wholly owned by Hurtigruten Global les AS. When you book an air package holiday or sailing with us the contract between us will exist as soon as you or your travel agent asks us to confirm your booking. We then become responsible to provide you with the voyage arrangements or air package holiday you have booked and you become responsible to pay for them, in each case subject to these terms and conditions. You will also become responsible to pay for any additional arrangements made by us on your behalf including International Flights not included in any air package, optional excursions, travel insurance or other arrangements requested by you and booked. When you make a booking you guarantee you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and accept responsibility for making all payments to us for all members of the party. We are unable to accept provisional or conditional bookings. We will send all documents and other information to you and you will be responsible for ensuring that all other members of the party are kept fully informed. For security reasons all adult passengers are required to provide contact information, including phone number and e-mail. We will not issue travel documents before we have received this information. Aconfirmation invoice which you should check as soon as you receive it will be sent on receipt of your deposit. If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge and additional costs (see clauses 5 and 6 below) which may be as much as the whole of the original price of your arrangements. Only one invoice and one set of documents will be issued. No verbal amendments may be made by either party to these written booking conditions; any change must be in writing signed by the Chief Executive of Hurtigruten Global Sales AS. Ifyou book your holiday through a travel agent all communication must be through that agent. Please quote your booking reference number in all communications. You are responsible for complying with any visa or other entry requirements for you or any of your party. We may transfer this contract to someone else. Please Note: The following section applies for bookings made as of 1 June 2019. We may transfer our rights and obligations under these terms to another organisation. This is most likely to occur if We carry out a re-organisation of the Hurtigruten Group and, asa result, we are required to transfer our rights and obligations from Hurtigruten UK Limited to our Norwegian Parent Company, Hurtigruten Global Sales AS. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 80 2. PAYMENT Once you have asked us to confirm your booking the total price of the arrangements you have booked is due and is payable as follows: () Ifyou book more than 90 days before your scheduled departure date, there will be anon-refundable deposit of 259%. The balance is due 90 days before your scheduled departure date. No second invoice will be sent. Travel documents will be issued 7 to 14 days prior to departure. (ii) Ifyou book less than 90 days before your scheduled departure date the full price is payable when you book. Our preferred method of deposit payment is by bank debit card or credit card. Balance payment may be made by cash, bank debit card, credit card or cheque (providing there is time to clear it to aoe the payment schedule shown above - should allow 5 working days for aiearaze from the time we receive it). Online Bookings Bookings made online that cost less than A$ 1,482 or made within 90 days of departure require full payment at the time of booking and no refund is made if cancelled. Your booking may be cancelled if we do not receive payment by the due date (we will not normally send reminders) and cancellation charges as set out under ‘If You Cancel’ (see below) will be payable byyou. 3. FITNESS TO TRAVEL ON THE SHIP, PREGNANCY, DISABILITY OR REDUCED MOBILITY, MEDICAL/ MOBILITY EQUIPMENT In order to ensure that the Carrier is able to carry passengers safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities including the ships flag state every Passenger warrants that he/she is fit to travel by sea and that his/ her conduct or condition will not impair the safety of the ship or inconvenience the other passengers. We reserve the right to require any Passenger to produce medical evidence of fitness to travel in order to assess whether that Passenger can be carried safely in accordance with applicable international, EU or national law. If we consider it necessary, we are entitled to administer a health questionnaire prior to boarding. Ifit appears to us, the Master or the Company's nominated medical representative that a Passenger is for any reason unfit to travel, likely to endanger safety, or likely to be refused permission toland at any port, or likely to render the Carrier liable for Passenger maintenance, support or repatriation, then the Carrier or the Master shall have the right to take any of the following courses: (i) Refuse to embark the Passenger at any port; (ii) Disembark the Passenger at any port; (iii) Transfer the Passenger to another berth or cabin; (iv) If the Company’s nominated medical representative considers it advisable, to place or confine him/her or to transfer the Passenger to a health facility at any port, at the Passenger’s expense; (v) To administer first aid and administer any drug, medicine or other substance or to admit and/or confine the Passenger toa hospital or other similar institution at any port provided that the ship's nominated medical representative and/ or Master considers that any such steps are necessary. Where a Passenger is refused embarkation as a result of safety and/or fitness to travel, neither we nor the carrier shall be liable for any loss or expense ‘occasioned to the Passenger thereby, nor shall the Passenger be entitled to any compensation from the Carrier. Passengers who need assistance and/ or have special requests or need special facilities or equipment with regard to accommodation, seating or services required or need to bring medical equipment must notify us at the time of booking. If there are any particular conditions, disabled or reduced mobility which require personal care or supervision then such personal care or supervision must be organised by the passenger and at the passenger's expense. Those passengers confined to wheelchairs must furnish their own standard size foldable wheelchairs but needn't be accompanied by a travelling companion. Unless we and or the Carrier agree otherwise and in writing, Passengers are limited to bringing 2 items of such mobility or medical equipment onboard per cabin with a total value not exceeding A$.4,075. Allequipment must be capable of being carried safely and must be declared before sailing. The Carrier may decline to carry such equipment where it is not safe to do so or where it has not been notified in time to enable a risk assessment to be carried out. Pregnant women are welcome onboard our cruises, however, we recommend seeking medical advice prior to travel at any stage of the pregnancy. For the sake of the mother and baby, a medical certificate may also be needed at certain stages of the pregnancy. Upto 4weeks before the due date Amedical certificate is not needed. Between 2-4 weeks before the due date Amedical certificate is needed to travel with us. Less than 2 weeks before the due date For the sake of the mother-to-be and the baby, pregnant mothers are not permitted to travel with us less than 2 weeks before the due date. 4.A- PRICES All Cruise prices shown are in Australian Dollars and are per person per cabin twin share unless otherwise stated. Single/Sole occupancy of cabins with more than one berth is at our discretion as single/sole use of multiple berth cabins will be limited. The price of your voyage orair package holiday arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 19.01.2018, Norwegian Kroner (NOK) 10.86; Euros 1.13. We reserve the right to change any of the prices quoted in this brochure although there will be no change within 30 days of your departure date. You will be advised of the current price of the voyage or air package holiday you wish to book before your contract is confirmed.ook before your contract is confirmed. The price of your confirmed holidaysis subject at all times to variations in: (i) the price of transportation resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of your holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; (iii) the exchange rates relevant to your package. You will be charged for the amount of any increase in accordance with this clause and, where this is necessary, we will notify you of the relevant adjustments by issuing anew invoice. However, if this means that you have to pay an increase of more than 8% of the total price of your confirmed holiday (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting the price increase and paying the requested amount, accepting a change to another holiday if we are able to. offer one (if this is of equivalent or higher quality you will not have to pay more but if itis of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements not forming part of your package. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date on your new invoice. Should the price of your cruise or air package holiday go down due to the changes above then any refund due will be paid to you, less an administration fee of A$u11. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual or other protection in place. There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period. 4,B- CRUISE AND AIR PACKAGE HOLIDAY Prices Do Not Include: + Travel Insurance - Luggage Handling + International Flights except where included in the Air Package Holiday Price : Optional Excursions + Gratuitie: Optional Excursions booked before you travel or local excursions or other activities that you may choose to book and pay for whilst on holiday are not part of your voyage or air package holiday arrangements provided by us nor are we agents for the provider of the service. For any excursion or other activity, you book before departure or with which you are assisted in arranging whilst on holiday, your contract will solely be with the supplier of the excursion or activity and not with Hurtigruten. We are not responsible for the provision of your excursion or activity or for anything that happens during the course of its provision by the supplier. 5. IF YOU CHANGE OR TRANSFER YOUR BOOKING Ifyou wish to change your travel arrangements after they have been confirmed we will do our utmost to help but it may not always be possible. Any request for changes to be made must be in writing by the person who made the booking or your travel agent. You will be asked to pay an administration charge of A$i21 per person and any further cost we incur in making this alteration. NB: most airlines will charge a fee for ticket changes. Costs may increase the closer to the departure date that changes are made. For example, the transfer within 60 days of departure of arrangements involving a scheduled flight will mean the cancellation and re-booking of this flight
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