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BOOKING AND SALE TERMS AND CONDITIONS The following terms and conditions govern the booking and sale of your cruise tour through Viking River Cruises Australia Pty Ltd (ACN 131 274 372) (“VRC”). Also refer to the Passenger Ticket Contract with the carrier for the terms and conditions governing the cruise tour itself. The U.S. Passenger Ticket Contract exclusively governs all cruises that embark and disembark in the United States and Is available at www.vikingcruises.com.au/ uspassengerticketcontract. The non-U.S. Passenger Ticket Contract exclusively governs all other cruises and is available at www.vikingcruises.com.au/ passengerticketcontract. The designated contract is also delivered at the time of booking. Please carefully read all of these legally binding terms and conditions, and those of the designated passenger ticket contract, incorporated herein, which together contain disclaimers, specific limitations of liability, and substantial penalties for cancellation. DISCLAIMERS VRC acts solely as the Australian and New Zealand sales and marketing agent for the Carriers set out in the Viking brochures, website or any other promotional material and for all related Travel Services ("Travel Services”). All Travel Services, including land, air and water transportation, accommodations and excursions which together comprise your cruise tour, are purchased from third-party providers, VRC neither owns nor operates any vessel or any other means of transportation, accommodations or other travel or leisure facilities. The Carrier, and not VRC, employs the crew, operates and maintains the vessel, and conducts the cruise tour. Under no circumstances shall VRC be construed as a Carrier or as a provider of travel services or accommodations of any nature VRC assumes no responsibility or liability whatsoever for acts or omissions of the Carrier or those persons or entities providing Travel Services, accommodations or any other element of a cruise tour. VRC is not responsible for any damage, injury, illness, death, loss, accident, delay or irregularity of any kind, occasioned by reason of any act or omission arising during or from the cruise tour. You specifically release VRC from any and all claims for loss or damage to baggage or property and for injury, illness or death, and from all other claims and any loss or delay, arising out of the acts, omissions or negligence of the Carrier or other independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, spa professionals, medical personnel or other providers of services or facilities. DEPOSIT AND PAYMENT POLICY To confirm the booking, a non-refundable cruise-only deposit of AU$500 per person, or a non-refundable cruise plus Viking Air deposit of AUS1,500 per person is required within 3 days of making your booking or your reservation will be canceled. When more than one cruise is booked, this Payment Policy applies to each cruise fare. The final balance is due (being the full cost of Your Tour as specified on the invoice provided to you at the time of booking) is due no later than 120 days prior to your cruise/tour departure date (unless otherwise stated or within 3 days of booking if cruise/tour departure date is within 120 days of sailing). All reservations are subject to cancellation without notice if payments are not received by the due date. PAYMENTS Visa, MasterCard, American Express, checks made payable to “Viking River Cruises, Inc." and Electronic Funds Transfer are all acceptable forms of payment. Please contact Viking Cruises for payment instructions. Please note that some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card-issuing bank. If a Foreign Transaction fee is applied by the issuing bank, Viking will provide reimbursement of such fees to a nominated bank account once a credit card statement is provided for verification. PRICING Limited Offers and fares are subject to availability, for new bookings only and additional restrictions may apply. All prices are per Guest in Australian dollars based on double occupancy and are only available for sale to Australian and New Zealand residents. Adjustments for currency and/or fuel fluctuations may apply. Prices do not include airfares to and from your destination (except where specified, such as a Viking Air airfare), airport/ departure taxes, passport and visa fees, meals or drinks other than those indicated in your itinerary, optional shore excursions/tours/concerts and airline excess baggage charges. Overnight accommodation required before or after Your Tour is not included in the Tour Price. Viking Cruises reserves the right to correct, revise or omit pricing, dates or offers throughout the season without prior notice. For up-to-date prices, please call Viking Cruises on 138 747 for Australia and 0800 447 913 for New Zealand. CANCELLATION POLICY In the event you cancel a cruise or tour booking for any reason, cancellation fees will apply as noted below. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; substitution of another person for original booked passenger(s); and changes to a promotional fare. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise. All cancellations must be in writing and sent to VRC's office located at 6/66 Wentworth Avenue, Surry Hills, NSW 2010, Australia or emailed to [email protected] For all air-inclusive packages cancelled after issuance of an airline ticket, the air travel portion is non-refundable. You acknowledge that your cancellation will cause VRC and the Carrier difficulty in selling a replacement cruise or cruise tour and thus the cancellation fees herein apply regardless of whether your cruise or cruise tour is resold. You agree that any losses sustained by VRC and/ or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages. The following cancellation fees will be assessed for all written cancellations received prior to departure up to the scheduled time of departure: Written Notice | Cruise/Tour? | Air inclusive received Days | Land cancellation fee Prior to Cruise/ Tour Departure Date 121 daysor |AUSSOO per —_| AUS,500 per more person person 120-60 days | 50% of full fare _| 50% of full fare 59-0 days 100% of Full | 100% of Full Fare Fare A full refund will be given for most Optional Shore Excursions if we receive your written notice of cancellation at least 48 hours prior to the Optional Shore Excursion. Full Fare is defined as the full cost of any cruise, land or air travel component purchased from VRC. REFUSAL OF PASSAGE; TERMINATION BY PASSENGER You shall not be entitled to a refund of any amount paid if you must leave the tour prematurely for any reason, nor shall VRC or the Carrier be responsible for any lodging, meals, return transportation or other expenses or loss incurred by any tour participant in these circumstances. Refer to the Passenger Ticket Contract for further details. ADVANCED, CANCELLED OR DELAYED; ACTS OF GOD; STRIKES; OTHER CHANGES. VRC and the Carrier reserve the right to withdraw and/ or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in their sole judgment, the conditions warrant it. In the event of charters of the vessels, adverse weather or water conditions, mechanical or other issues with the vessel, docking issues, government or other authority actions, truces, lockouts, riots, strikes or labor difficulties from whatever cause; or explosion, fire, collision, standing or foundering of the vessel, or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control, the Carrier may, at any time, cancel, advance, alter, substitute or postpone any scheduled cruise or cruise tour and may, but is not obliged to, substitute another vessel or itinerary and neither VRC nor the Carrier shall be liable for any lodging, meals, return transportation or other expense or loss whatsoever, whether to booked or actual passengers or third parties, by reason of any such circumstances, except as specifically set forth in the Passenger Ticket Contract. TRANSFERS Roundtrip airport-to-vessel transfers are only included when air travel is purchased with a tour package. Transfers are only valid on tour departure and arrival dates. If you choose to make your own air travel arrangements, transfers may be purchased through VRC for an additional cost or you may choose to make your own transfer arrangements. TRAVEL DOCUMENTATION/VISAS Each passenger must have a passport valid for a period of at least six (6) months following disembarkation and any necessary visas, affidavits or other required travel documents when boarding. We recommend that you check with your travel agent or Consulate Service to determine what documents are required for your travel. It is your responsibility to ensure that you have all necessary documents to participate in the cruise or tour(s) purchased and neither VRC nor the Carrier accepts responsibility for obtaining required visas or for advising passengers of visa or other immigration requirements. Entry into other countries may be refused even if the required information and travel documents are complete. Visa kits provided by an independent third party are available upon request as a service to passengers selecting destinations in Russia, China, Egypt, Jordan or Southeast Asia. Please note that, due to airline security measures, if the name on your passport does not match the name on your airline ticket, you may be denied boarding. LIABILITY LIMITATION In addition to the disclaimers and liability limitations set forth in these Terms, the Passenger Ticket Contract also contains important limitations of liability for claims, including for injury, illness, death, baggage and personal property; time limits for claims and suits; designated forum for suits (including exclusive jurisdiction in Basel, Switzerland for claims arising on all cruise tours that do not include U.S. ports); choice of law and class action waiver. VRC is entitled to rely upon and benefit from all the Carrier's rights, limitations of and exemptions from liability, defenses and immunities set forth in the Passenger Ticket Contract. Neither VRC nor the carrier shall in any circumstances be liable to you or any other party for indirect, consequential, incidental, special, punitive or exemplary damages arising out of or related to the booking, the passenger ticket contract, the cruise tour, or the products or Services sold hereunder, including but not limited to lost profits or loss of business, even if we have been apprised of the likelihood of such damages occurring. SERVICES PROVIDED BY AIRLINES Promotional offers in relation to airfares booked in conjunction with a Viking Cruise itinerary through the Viking Cruises Australian office or authorized agent ("Viking Air ") are strictly limited, subject to applicable conditions and availability and may be withdrawn at any time. VRC reserves the right to choose the air carrier, routing For complete terms and conditions, visit vikingrivercruises.com.au
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