Products in this catalogue
13.2 Sightseeing, Excursions and Special Activities on Journey (@) Sightseeing: Sightseeing in many historic villages, towns and cities can only be undertaken by walking Journeys as motorcoach access is not possible. Consequently, a reasonable level of fitness is required as the sightseeing Journey may involve steps an extensive walking over uneven surfaces. (b) Mountain Excursions: Some Journeys includ mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions. (c) Scenic Freechoice: All Scenic Freechoice activities and Scenic Freechoice Dining can be booked whilst on Journey with Your Cruise Director or Tour Director (unless otherwise stated) and are subject to availabi ial and operational factors. Some activities fequie a minimum or maximum number of participants to oper (@) Scenis Envioh:t may not always be possible to offer every Scenic Enrich activity in the Journey Brochure on Your Journey. Wherever possible, suitable alternatives will be provided without liability to You. 13.3 Passenger Requirements (a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met. (b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Journey and We recommend You refer to www.smarttraveller.gov.au for full details and also consult Your doctor. (©) Medical Conditions: We strongly recommend a visit to Your doctor prior to Your Journ (d) Solo Passengers and Single Accommodation (i) Prices quoted in Journey Brochures are on a twin share basis. If Your Booking is not a twin share booking ‘We will notify You of the applicable single supplement rate (Single Supplement Rate), and You must pay the Single Supplement Rate for the Journey, at the time of Booking. {i)Alimited number of single suites are lable ata Single Supplement Rate for each Journ (e) Young Passengers: (i) Passengers under the age of 18 years (as at the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult. (ii) Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion. 13.4 Maps, Pictures and Images (a) Maps: Maps or Journey depictions contained in Journey Brochures or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the Journey. (b) Images: All images in Journey Brochures represent typical scenes and descriptive detail for each Journey, however it is possible that the particular subject matter may not be seen or experienced on Your Journey. Also, some pictures may have been digitally enhanced. 13.5 Hotel Accommodation (a) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel. (b) Responsibility: Although We have taken reasonable sto secure the most suitable hotel accommodation in the area of the Journey, We are not liable to You for the quality, size or fitness of h 13.6 Deposit Protection Plan Our Deposit Protection Plan is available at a cost of ‘$250 per person per Journey excluding Amazon cruises, Galapagos cruises, Russian cruises and Russian cruises and Journeys. The cost is non-refundable and must be paid at the time of Booking Your Journey. The Deposit Protection Plan does not, ris itintended to, replace travel insurance. Details and te conaltions of the Deposit Protection Plan are available n Our Website. ta Contact Details 14.4 To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows: Email: [email protected] Telephone: 138 128 Postal: PO Box 807, Newoastlo, NSW 2300 Australia the Customer Service Contact Addre: 1 2 Our soto service core is open from 7.30am jam to 1.00pm Saturay (excluding public holidays in New South Wales) (Sydney time). Although We hope You won't need it, Our after-hours emergency number when calling in Australia is freecall 1800 620 105. Other emergency contact details are included in Your travel documents. 14.3 If You need to contact Us during Your Journey, We recommend that if itis practicable to do so, in the first instance You should try to contact the Discovery Leader, Tour Director or Cruise Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre. 14.4 We will use the Guest Contact Details if We need to contact You before the Journey Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately FLIGHT CENTRE Terms & Conditions of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address. 15, Destination Specific Terms 184 We reserve the right to chargo a per person fuel supplement in the event that the Brent* Crude oil increases materially any time after 28 February 2019 up to and including the day of embarkation. *Brent crude oil prices are published on www.Bloomberg. 15.2 Not later than 15 days before the Journey Departire Date, expectant mothers are required ly a medical certificate establishing their Fieetor sapelee ie dineiner aealles Ueveline certificate must be signed by a medical practitioner, include the estimated delivery date and be dated earlier than 30 days before the Journey Departure. Date In any event, We are unable to accommodate, and wil not allow participate in the Journey, any er twenty-fourth (24th) week of pregnancy prior to the Journey Departure Date, or who will do so at any time during the Sourrey, and, to the maximum extent permitted by law, will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the Cruise or thereafter. Additionally, airlines may have restrictions that may differ from Ours. Please contact, your travel professional or airline for details. 15.3 Unscheduled Embarkation / Deeie ou International cabotage laws may prohil sts from embarking or leombarking thelr voyage inany port except the main scheduled embarkation and disembarkation ports, Only those guests with a medical mergency may be allowed to embark or disembark the Cruise Vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty le sainst Scenic and any other additional costs. Such additional costs will be added to the guests’ on board account prior to disembarking. 15.4 We strongly recommend that You take out comprehensive travel insurance with a reputable insurance company to cover You again: associated with Your Cruise/Journey including cover for loss of luggage, xpenses, costs an expenses incurred due to cancellations, delays or other disruptions or medical evacuation in remote areas. 15.5 You must complete a mandatory medical questionnaire (to be provided 90 days prior to departure) between 90 and 60 days prior tothe Journey ture Date and must be returned to Scenic not y guest who has not completed and returned their retest certificate will notbe cleared for embarkation and will n . 11k6 Sarvs Anirale: Dust the sonahive en inanrenta and regulatory regulations of the region travelled fowe are unable to accept service animals on the Crui 15.7 Antarctica, the Americas, Transatlar Arctic & Fjords and other remote Regions: (a) Highlights and wildlife encounters as outlined in the Itinerary are possible experiences only and cannot be guaranteed. Your Captain, Discovery Team Leader or Cruise Director will determine opportunities for exploration taking into account the prevailing weather, wildlife activity and ice conditions. (b) Laundry and internet facilities may be limited whilst cruising in these regions. (©) Complimentary Polar Parka and special Polar boot Use is included for all Cruises to Antarctica, South Georgia and the Arctic & Fjords. (d) As a condition of travelling to Antarctica or Arctic & Fjords on a Journey, you must provide to Us, at least 10 days before the Journey Departure (i) evidence that You hold comprehensive insurance, including medical evacuation coverage; or (ii) evidence that You have access to ave not less than $150,000 USD; or (iii) a bond or other security, satisfactory to Us, in Our absolute discretion, to cover the cost of medical evacuation in the event of a medical emergency 15.8 Discovery Experiences: a reasonable level of mobility is required to participate in most discovery experiences. Specific discovery experiences will be advised on full release. Discovery experiences including Zodiac, kayak, helicopter, e-bikes, submarine and snorkeling are subject to regulatory approval and prevailing weather, marine andice conditions and may be cancelled at short notice. We cannot guarantee their availability, even if you have made an on-boar ;oking. Discovery experiences can be booked whilst ‘on Cruise with Your Cruise Director or Discovery Team Leader (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum and maximum number of participants to operate. We reserve the right to terminate, Your participation in a discovery experience edhe ble funds of participation poses a risk o the health or safety of You refuse to comply with all reasonable directions of the Cruise Director, Tour rector or Discovery Team Leader or any guide or operator conducting the experience. 15.9 Videography and Photography: /e may capture photographs and video footage throughout the Journey for the purposes of compiling INSTORE | ONLINE | CALL | APP Scenic® 161 avideo which features some of the highlights and activities of the Journey (Journey Video). Although We will use reasonable endeavours to ensure that the photographs and video footage captured are general in nature and do not focus on any specific individual, You acknowledge that We may capture photographs and video footage of You throughout the Journey. (b) Subject to clause 14.8(c), the Journey Video will be prepared and made available online to You and all other passengers following the Journey. The Journey Video will be provided to You for personal use only and You must not use it for any commercial or unlawful purpose. (©) We may dectine to produce, or make available to You, aJourney Video in Our absolute discretior (d) You acknowledge and agree that, despite clause 18.8(b) of these Conditions, Scenic has no abilit restrict or control the further pul lication or distribution of the Journey Video by other passenj (@)IfYou do not wish t9 appear in the Jourey Video, You must inform Us at the commencement of the Journey by completing and returning to reception on the Cruise Vessel an‘opt-out! form, in which case we will us reasonable endeavours to ensure you do not appear, or are not able to be identified, in the paley ee (You acknowledge and agree that We the Journey Video {and any still images from it) for marketing, training and promotional purposes and you waive any nem fo cam any payment or other ‘compensation for si 16. "Fiy/Sai ory grand “Sail/Fly” voyages (a) Any booking for a “Fly/Sail”, “Fly/Fly” or “Sai/Fly” voyage is subject to the following specific Terms & Conditions. (b) A“Fly/Sail” veyeee| involves flying from Punta Arenas, Chile to King George Island, and then a voyage by ship from King George sland to specified destinations within Antarctica and from Antarctica, by ship to Ushuaia, Argentina. (c) A“Fly/Fly" voyage involves flying from Punta Arenas, Chile to King George Island, and then a voyage by ship from King George Island to specified destinations within Antarctica and then back by ship to King George Island and then flying from King George Island back to Punta Arenas, Chile. (d) A“Sail/Fly” voyage involves a voyage by ship from. Ushuaia, Argentina to specified destinations within Antarctica and then by ship from Antarctica to King George Island and then flying from King George Island ‘0 Punta Arenas, Chil (any Fly/Sails Eye" or “Sail/Fly” voyage is leemed to commence at the starting point of the expedition as booke (f) Ifa charter flight from any starting point to the point of embarkation forthe ship voyage's delaye adverse weather conditions, Seenic Grutses and Toi wil aHenipe tora period cruinta 72 hous tam the proposed departure time of the charter flight, to arrange a later charter flight. We wil attempt to do so at no extra charge to you, but if an additional charge does apply, you Will be lable to pay that additional ange. @ Ifitis not reasonably practicable for a later charter flight to be arranged for you, within 72 hours from the proposed departure time of the charter flight, your expedition will be deemed cancelled. (h) If your expedition voyage is deemed cancelled, due to weather conditions affecting your charter flight, Scenic Cruises and Tours will offer you the following options: () We will endeavour to accommodate you, nal charge on the next scheduled ship voyage but this is subject to availability of cabins and any other applicable circumstances. You will be liable for any additional costs or charges for any subsequent charter flights. () If you do not wish to take the next scheduled voyage, ‘or we are unable to accommodate you as set out above, we will offer you a 100% future voyage credit. Upgrades to higher cabin category or additional costs or increases in journey costs will be at your own expense. The credit is not transferrable or redeemable for cash and any subsequent voyage must be taken within 24 months from the date of deemed cancellation of the original voy Irae rd ectevecrtoner ster eed renyen will not be entitled to any refund of any amounts paid yy you. (Inthe event that a charter flight is delayed, the Discovery Leader or another representative of Scenic Cruises and Tours will provide updates to you, as they may be known, and will endeavour to provide information to make Your stay as enjoyable as possible pending the ability of a charter flight to fly. (m) Ifa charter flight from King George lan to Punta Arenas, Chile is delayed, passengers alrea Prcerelicrvilltereinon becraneenip Unt tne} light to Punta Arenas is authorised to depart. Ifit is not possible, due to weather conditions, for the flight to depart within 72 hours from intended departure time the ship will transport you from King George Island to, Puerto Wiliams or Ushuaia for disembarkation Full board on the ship is included. Strictly no refund will be provided for any reason and you su'wil not be ertiied make any claim howsoever arising as a result of this change. Scenic Cruises and Tours will not be liable for and does not accept any claims for any costs made by you including but not limited to international airfares, ‘domestic airfares, accommodation, any additional services purchased, or change fees impacted by or as a result of the delay or cancellation. . 137079
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