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Welcome aboard! What's included in my cruise fare? Your cruise fare includes onboard accommodation, ocean transportation, select main meals onboard, some non-alcoholic beverages and most entertainment. Excluded are meals at some alternate dining venues, meals on hosted land tours unless noted otherwise, transfers and items of a personal nature such as, but not limited to, spa services, shore excursions, beverages and some snacks, photographs, gratuities and medical services. Other services may be available at the time you sail, as we are constantly striving to enhance our product. What do | wear onboard? During the day, casual clothes are suitable. After 5.30pm, smart casual attire is required in the public lounges and restaurants or as published in the ship's newsletter. On formal evenings, we suggest gentlemen wear a suit, or jacket and tie, and for ladies an evening or cocktail dress. How many formal/theme nights will there be? Cruises up to 14 nights duration usually feature two or three formal nights, cruises up to 28 nights duration usually feature three (3) or four (4) formal nights, while longer cruises feature a minimum of five (5) formal nights. Please refer to your ‘Cruise Personalizer’ for specific information on your cruise. In addition, ships departing from and returning to Australia usually feature theme nights on cruises seven (7) nights or more. These theme nights may vary from cruise to cruise. Themed accessories may be purchased onboard, You will be Notified of the themes once onboard through the ship's newsletter. What is the currency onboard? All prices onboard Royal Princess®, Majestic Princess®, Grand Princess® and Coral Princess® departing and returning to Australia are in Australian Dollars. Coral Princess® World cruise and sectors, Royal Princess® repositioning voyages from Asia to Australia and vice versa, are in Australian dollars. Prices onboard all other Princess Cruises® ships including Transpacifics from/to Los Angeles, San Francisco and Vancouver (including sectors on reposition sailings from Auckland to Sydney and vice versa) and Diamond Princess® cruises departing and returning to Japan/Singapore are in US Dollars. How do | pay onboard? At embarkation, you will receive your personal Medallion, which will also be your security pass and door key. Yet another convenience of sailing with Princess Cruises? is being able to simply tap your Medallion for all purchases. An itemised onboard account will be delivered to your stateroom at the end of your cruise. We recommend that you pre-register your credit or debit card details online with ‘Cruise Personalizer’ or at embarkation for an express check-out. We accept Visa, MasterCard, Diners Club and AMEX. A 1.1% service fee will be charged for guests settling their onboard account via credit card. Debit cards act asa credit card, whilst using the available funds in your bank account. When using credit or debit cards, we obtain pre-authorisations and some banks hold these for up to 30 days. This may appear as a double charge to your credit or debit card until your bank releases the hold. If you do not have a credit or debit card, you can activate your onboard account with cash or traveller's cheques, by paying a minimum deposit of AUD300 (or USD300 according to ship currency) per person. On ships with USD onboard currency, USD, CAD, GBP and EUR currencies are also accepted (please refer to question ‘What is the currency onboard?’) For all round world cruises, shipboard accounts being settled by credit or debit card, will be settled in full and charged to the nominated card at the end of each published sector. We recommend you make arrangements with your card provider prior to the cruise to settle your personal card accounts whilst you are away. Do you have ATMs onboard? Yes, ATM facilities are available onboard all our ships. Can! do my laundry onboard? Our ships provide laundromats for self service washing and ironing. Laundry services are also available. Charges apply for these services. Are there safety deposit boxes? Yes, there are safety deposit boxes located in every stateroom. Are there queen beds available? Most staterooms can have queen beds, as long as the upper beds are not in use. Please note that bed frame size descriptions are provided as a guide only and may not conform with standard Australian dimensions. Please check at time of booking. What type of electrical sockets are onboard? Each stateroom has other amenities for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a l10-volt, 60-cycle alternating current (AC) with standard US (3 prong) plug fittings (one 220-volt Australian socket is also available for Royal and Majestic Princess®). If you have any questions, ask your steward to check your appliances for suitability before use. All ships are equipped with an electric hair dryer in every stateroom. Should | bring my hairdryer? Why take up extra space in your luggage, when we have a hairdryer in every stateroom Is there duty-free shopping onboard? Yes, we offer incredible tax and duty free savings off suggested retail prices on fragrances, cosmetics, jewellery, gifts, apparel, accessories and liquor. In accordance with regulation from the Australian Customs and Border Protections service, our onboard boutiques will remain closed during coastal cruises. Guests joining an international cruise ships only to travel between Australian ports are not entitled to duty-free benefits or concessions. Please visit http://www.border.gov.au/Trav/Ente/Duty-Free-concessions for more information. Is there a doctor onboard? Yes, please refer to the ‘Your Health’ section in our Passage Contract, commencing on page 61 What should | do if | suffer from motion sickness? You can consult a healthcare professional prior to boarding, and prepare by purchasing medication or special magnetic wrist bands before you leave home. Motion sickness can also be treated onboard; medication is usually available for purchase and treatment can be provided by the ship's doctor. Any charges from the onboard medical centre will be added to your ‘Cruise Card’ and you will be provided with an itemnised account. You may be able to claim a reimbursement from your travel insurance company. How do | keep in touch with home? Stay connected with family and friends with MedallionNet®, our fast and reliable Wi-Fiat sea (charges apply). You can make calls from the phone in your stateroom. Please note phone charges are higher than on land and Wi-Fi access is subject to satellite coverage. Can | use my mobile phone? Mobile phone reception is available onboard all of our ships. A compatible mobile phone anda service plan capable of roaming internationally with Maritime ‘Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart. How do | make dining reservations and arrangements for special dietary needs? Customise your dining with Dine My Way" reservations for main dining or specialty restaurants at your preferred time and pace on the Princess MedallionClass® App. Visit Cruise Personalizer to make your special dietary requests. Please note that reservation times are based on venue capacity and availability. Whatis a Crew Incentive? During your cruise, you will meet many members of our staff in a variety of locations as they provide you with impeccable service. The Crew incentive (tipping) is not required or charged to your onboard account when sailing on a Princess ship that departs and returns to Australia and/or operates with Australian currency onboard (please refer to question ‘What is the currency onboard?’). You are welcome to reward our onboard crew for exceptional service, however, tipping is not required. For all other Princess Cruises'® ships, to save you the worry of who to tip and how much, a gratuity will be automatically added to your onboard account and may be adjusted or removed at your discretion ‘onboard, as follows: USDI6.50 for suites, USDI5.50 for mini-suites and USD14.50 for all other staterooms, per guest, per day (including children). This charge will be shared amongst those staff who help provide and support your cruise experience, including the wait staff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. What is the bar and wine charge? For ships departing from and returning to Australia (and/or with Australian currency onboard) there is no bar and wine charge (please refer to question ‘What is the currency onboard?’). For all other ships, an 18% service charge is automatically added to any beverages purchased. This service charge is shared amongst the beverage staff and their support team, including cleaners and utility workers. Where can! smoke? Smoking is only permitted in selected areas on our ships. These areas will be communicated to you onboard. Other bits and pieces | have booked through a travel agency; can | still contact you directly? Your Travel Agent is the expert in arranging your holiday. While we are happy to discuss general information about your cruise, we are unable to discuss any aspect of your booking with anyone other than a representative of your travel agency. Please contact your Travel Agent for specific details, requests or to make changes to your booking. When is GST payable? GST is included in all Australian domestic voyage fares, flights, transfers, hotel packages and for Australian domestic shore excursions. Why is GST charged on certain voyages that visit an international port? GSTs included in the fare paid for voyages which are predominantly domestic in nature, specifically, any portion of the voyage where the ship is in Australian waters (uch as Round Australia and Northern Australia Explorer cruises). What if | do not embark on my cruise? We would be sorry if you cannot make it. If you do not join us on the cruise, please refer to our cancellation policy in the Passage Contract. What else do | need to know? The most important information is still to come. Please read our Passage Contract which can be found on the following pages or our website, then you're all set! 100 BOOK NOW! Contact your travel agent | Call13 24 88 | Visit princess.com
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