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website at www.aptouring.com.au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test resuts prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT's absolute discretion. Some of the regions or atractions visited while on tour may impose different regulations to that of the Government requirements, therefore proof of vaccination may be required to participate in some included or optional touring, Local APT is not responsible for any items you may purchase locally ie. jewelley/furiture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal and Lost Items For secutty reasons, valuables should be kept to a minimum and ed in your hand luggage along with your medicines. It is your tesponsibiity to look after your property at all times. and you must ensure you ate adequately covered by comprehensive travel insurance in the event of any loss. Medical Assistance APT does not employ medical staff on its tous. Ifyou requite medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Smoking Government reguations forbid smoking in tourist coaches however frequent stops ae made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non- smoking rooms wil be passed on to hotels but cannot be guaranteed. Service of Alcohol Our staff are tained in the responsible service of aloohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries 8 problem occu ding you holday you shoud, in your own see advise your tour director so that steps can be taken resolve the matter. If you remain dissatisfied, any complaint must be made in wing to APT within 30 days. Limits Each passenger is ertiied to take one piece of Wwagage th that ses not exceed 160cm (63 inches). or weigh more t pounds). Dimensions Tor checked baggage are calculated by’ ator together the width, height and depth of the piece of baggage. An extra charge will be imposed to Cover porterage handing of any additional luggage. Your tour director will advise you of the exact additional charge. Some holiday packages may have restricted luggage limits, please refer to Specitic Terms & Conditions under relevant destination for mote information. ADDITIONAL SPECIAL CONDITIONS PERTAINING TO ASIA RIVER CRUISE HOLIDAY PACKAGES: Deposit and Payment A $1,000 secuity deposit per person, per holiday package is required within seven days of booking confimation. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer Deposit requirements may vary when booking a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any ptice or carry any passenger where any payment has not been received by APT within the specified time. Al fares and charges are in Australian currency. Payment in ful is required at te of booking forall reservations made less then 100 days before departure from Australia or New Zealand, i APT is unable to confim your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests. Travelling with Minors Children under 12 years of age are not permitted on tours and cruises. All children under 18 years must be accompanied by an adult and share their accommodation with an adut. Included in Holiday Package Price Allcoach/cruise and hotel, accommodation, aifares (indicated in the individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified ‘excursions, meals, admissions, port charges and the services of a cruise or tour director as stated in your ‘itinerary. APT Mekong River cruises also include complimentary beverages served on board your river ship (French Champagne and premium spirits are not included). Complimentary beverages are not available during city stays excursions or on land tours. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, laundry (other than indicated on page 19), passport and visa fees, drinks not indicated as included in your itinerary, excess baggage. fuel surcharges and optional excursions and gratuities not specified in your itinerary. Gratuities Have been included for all services as indicated in the itinerary on all APT Tours and Cruises and cannot be redeemed for a cash refund. Flights Within Asia Economy fights within Asia and airport taxes are included in the price. Al intemal fights must be booked by APT. Aine schedules and fares are subject to change without notice. Flights willbe based on best fare available at the time of booking, however surchar wy apply. Once air tickets are issued, aifine amendment and7 or cancellation fees apply and in some cases are non-refundable. Deposits are considered as a guarantee of the invoiced fight arrangements and once deposit is received, fights will be ticketed. Full names as per passport, including middle name are required for all fights within Asia, Name changes and voluntary date and schedule changes wil incur fees. The maximum luggage allowance on al fights within Asia is 20 kilograms. Live Fully ‘Choosing Your Holiday To maximise enjoyment and to ensure that it lives up to your expectations, itis important that you choose the right holiday package for you. Our marketing collateral contains limited information, however, there is more information online at www.aptouring.com.au and our Qualified staff are available to discuss your options. Hotels Hotel rooms in Asia may differ in size from those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utiise the most suitable accommodation avaible in each desinaton to ensue that passengers enjoy high levels of cleanliness, comfort fhe hotels mentfoned in the tneray wil be used on almost al holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that altefnative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. ‘Twin or Double Rooms ‘Accommodation in al hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated, ‘Single Accommodation A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room suites/cabins are not avaiable on certain cruises. Single rooms/suites/ cabins are usually smaller then standard twin or double rooms and often only have one single bed. Cruising - Cabin/Suite/Stateroom Selection APT will make every effort to assign specific numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passengers Needi istance APT Weloomes All Passengers. Please Note: 1 Passengers with @ dscbity ot medical condton requting Ince Must inform APT at the time of booking of all important information relating to your heath, mobily and fess which may affect your partial or total participation mn the cruise or tour. This information wil alow APT to ensure the tour you have chosen is suitable and meets your needs. Any Changs to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tour to assist you however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. APT is unable fo assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate Ne, itis not responsible for any denial of services by any third party entities it has travel arangements with, such as carters, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. . Please note coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. 5. River ships routinely dock mid-stream and require the use of tenders to access the shore. Not all rver cruise ships or decks have elevators and some have multiple stairs to each level. Cabin doors and restrooms on river cruise ships are not wide enough to allow access by standard wheelchairs. For safety reasons, passengers using wheelchairs cannot be cartied on ramps in ports where the fiver cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for waking, dining, disembarking or embarking cruise ships and/or coaches or other transportation vehicles or other personal needs. Health and Fitness ‘A good level of fitness and health is required to participate on APT's hokay packages. some desinatone thre are erence sigtsochg by foot which includes the climbing of stais. Mobily is needed boating oaighing cosches, ver crise ships and in. We recommend a visit to the doctor before traveling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibilty to advise APT of any pre- existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobiity Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, iiness, or loss of enjoyment which could have been reasonably prevented had we been made aware of pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. Visa and ‘All passengers must have a valid passport that is valid for at least six months after the holiday package retum date. Passengers must Consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to ture, Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT cannot obtain group visas on your behall. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. ‘Shore Excursions The timing of the shore excursions on al river cruise ship holiday packages may difer sightly for each package. The published times are a guide only and are subject to change without notice. It is impossible fo etge coaches 10 be used fo some cy sightsee excursions and many tours and cities wil be visited by way of wal tours. Venue closures outside of APT's control may affect our say 10 operate some excursions. The Details IF YOU WANT TO CHAN( Changes or Additions to Your Holiday If you want to change any part of your holiday arangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing the person who made the original booking, or his or her travel agent. Ifitis possible to make the change, it willbe subject to an administration ccharge of $70 per person and payment of any further costs incurred as a resutt of the change. IGE OR CANCEL YOUR HOLIDAY Cancellation Policy The following APT cancellation fees apply: Days of Notice Prior to Departure Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price Allcanceliations must be received in writing by APT and are not effective Lntilthis notification has been received. I your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of ‘accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. If you request cchanges, or amend your booking in any way after APT has issued your documents, APT may charge you an administration and processing fee (of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airine cancellation fees that are applicable. to Ticketed Airfares Ifyou wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person forthe frst change and person for any subsequent changes willbe charged in addition to airine fees and additional taxes that are applicable. If you wish to amend and already ticketed Singapore Stopover package, a $30 per person APT charge fee will apply along with any applicable aifine fees. If-for any reason, a name change toa ticketed Airare is required, a $125, Per person name change fee wil apply for every change in addition to any appicable ane fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan atrangements a long time in advance of your departure date using independent suppliers such as aitine, hotels etc., over whom we have no direct control. On ‘occasions changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. All tours require a minimum number of bookings in order to be financially Viable and to have a pleasant group atmosphere. in tt adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible altemative date (or a refund of the monies paid for arrangements 1). ON HOLIDAY Noise and Vibration APT takes reasonable steps to minimise noise and vibration on river cruise ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that APT is not liable to you for any such noise and vibration. Docking Position During port stops river cruise ships may dock side by side, obstructing Views and requifing you to pass through other ships to embark or c<iserberk. River cruise ships may moor overnight midstream rather than dock at a port. APT Tour Directors A dedicated APT Tour Director will only be available on tours with 10 or more passengers unless indicated othemise. For groups of nine passengers and under an experienced local guide in each city wil ‘accompany you. Tour directors do not escort passengers while traveling in Sapa, regardless of group size, you will be escorted by an experienced local guide. Seat Allocation on Coach Tours To ensue al pasengas nly foward fachg and window seas a daily seat rotation system. This system is not ie ten adusted fo sut ndveual needs under any circumstances Maps Within This Publication Note that maps may not be to scale. Images Within This Publication ‘Some images in this publication are copyright of, and fae b been reproduced wth the pamison ot Matong Seri The A Co; Park Hyatt Saigon Softel Legend Metopdle Han, Hotel Sorte Angkor; FOCUS Asia; Vietnam House; KOTO Van Mieu; Mouhot’s Dream, Siem fen. Graham Weer. Publication No, APT-2648-AU. Itineraries valid from 1 July 2023 to 30 Apri 2024. Publication is valid from 7 October 2022 and supersedes all previous publications. Australian Pacific Touring Pty Ltd. ABN 44 004 684 619, ATAS accreditation #A10825. 53
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