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your cruise at no additional charge. (i) Complimentary Internet service does not apply to any third-party suppliers. (ii) Internet availability and quality may vary from country to country and can also be affected by technical issues, weather or unfavourable terrain and other factors outside Our control. (ii) We do not guarantee the availability or quality of Internet connections or services. (|) Beverages: If Your Tour includes an all-inclusive beverage package, the following provisions apply: (i) Beer, wine and soft drinks are available with meals while cruising on the Emerald Harmony. (ii) Any additional drinks may be purchased on board. Beverage packages will also be available for purchase on board. (ili) Responsible service of alcohol is adhered to by all staff on board of all vessels and We reserve the right to refuse service. 12.3 Drones (a) General prohibition: Unless provided by Us or an Operator as part of an organised activity during Your Tour, the use of Drones is strictly prohibited at all times on Your Tour. (b) Legal restrictions: You should also be aware that, in addition to the prohibition in paragraph (a), the use of Drones is regulated or prohibited by law in many locations and unlawful use may result in arrest or prosecution by the relevant authorities. (c) Organised Activities: If We or an Operator allow You to operate a Drone as part of an organised activity during Your Tour, You must strictly comply with all instructions of the activity leader. 13. Additional Important Information 13.1 Air Travel and baggage (a) Airfare Conditions (i) All airfares are subject to availability and conditions apply. (ji) Our reservations consultant will book an appropriate fare for Your Journey. (iii) Some discounted airfares have conditions which make them unsuitable to be used in conjunction with Our journeys. Full details and conditions may be obtained from Our reservations consultant or Your travel agent. If You have any questions or concerns please contact Our reservations consultant or Your travel agent. (iv) Airfares booked as part of Your Journey will be through an appropriate route although may not be a direct flight; some included flights are unescorted. If You request a customised route or direct flight You will be responsible for all additional costs. (v) Depending on departure date and time of booking the required booking class for airfare offer may be too far in advance to book with the appropriate airline. If the required booking class is unavailable air surcharges may apply. The flight quote including air taxes and surcharges will be confirmed once all air sectors are booked and confirmed. (vi) Taxes are defined as all airline and government taxes and surcharges. Taxes are subject to change and will be advised at the time of flight reservation. (vii) All fights are subject to schedule changes and class downgrades as determined by the operating airline. You acknowledge and agree that We accept no responsibility and will not be liable to You for any costs associated with these changes. (viii) All airfares are subject to availability and scheduled for travel to meet the Journey Departure Dates set out in the Journey Brochure. Any requests outside of the journey dates may incur seasonal surcharges as enforced by the airline. (b) Airport Transfers (i) Passengers who have purchased Our pre and post Journey hotel accommodation and airfares will be provided airport transfers to/from their hotel in the Journey start or end city only, on the day of the pre or post accommodation booking. (ii) If You do not book Your flights with Us, You must ensure Your flight details are provided to Us at least 60 days before the Journey Departure Date by: (a) entering Your flight details at the trip personaliser on the Website; or (b) contacting Us at the Customer Service Contact Address. (iv) No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. (v) If You miss the pre-booked transfer You will be responsible for making Your own way to the Journey departure point, at Your own expense. (vi) Unless expressly stated in Your Itinerary, airport transfers may be group transfers scheduled to coincide with multiple flight arrival and departure times. (© Carriers: The carriers (including air carriers, rail and sea Carriers used in association with the journeys) are not responsible for statements or features in Journey Brochures. ‘The conditions of carriage of each carrier constitute a separate contract between You and the carrier and We have no responsibility in relation to contracts between You and the carriers and only act as agent in arranging services from the carriers. (d) Luggage (i) Journey participants are entitled to one suitcase per person. Your suitcase must not exceed 76 x 53 x 28cms (30” x 21"x II") and must not weigh more than 23kg (5Olbs). All luggage must be stored in your suite; there are no additional luggage storage facilities available. (ii) Airline passengers should consult with their airline as size and weight restrictions may vary from airline to airline and according to the class booked. (iii) [tis Your responsibility to ensure Your luggage complies with these requirements and You acknowledge that We, contracted carriers or Service Providers may elect not to carry overweight items. (iv) You will be responsible for any excess baggage charges. 13.2 Sightseeing, Excursions and Special Activities on Journey (a) Sightseeing: Sightseeing in many historic villages, towns and cities can only be undertaken by walking journeys as motorcoach access is not possible. Consequently, reasonable level of fitness is required as the sightseeing journey may involve steps and extensive walking over uneven surfaces. (b) Mountain Excursions: Some journeys include mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions. (©) DiscoverMORE Optional Journeys: Additional activities undertaken by You such as sightseeing journeys purchased by You in addition to those activities outlined in the Journey Brochure during Your Journey are not included in Your Journey Price and incur an additional cost. Additional activities are subject to availability, seasonal and operational factors and must be pre-booked prior to Your departure. Some activities require a minimum and maximum number of participants to operate. 13.3 Passenger Requirements (a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met. (b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Journey and We recommend You refer to www.smarttraveller.gov.au for full details and also consult Your doctor. (c) Medical Conditions: We strongly recommend a visit to Your doctor prior to Your journey. (d) Solo Passengers and Single Accommodation (i) Prices quoted in Journey Brochures are on a twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single supplement rate (Single Supplement Rate), and You must pay the Single Supplement Rate for the Journey, at the time of Booking. (e) Young Passengers: (i) Passengers under the age of 18 years (as at the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult. (ii) Children under the age of 12 years are not encouraged and are accepted or rejected at Our sole discretion. 13.4 Maps, Pictures and Images (@) Maps: Maps or journey depictions contained in Journey Brochures or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the Journey. (b) Images: All images in Journey Brochures represent typical scenes and descriptive detail for each journey, however it is possible that the particular subject matter may not be seen or experienced on Your Journey. Also, some pictures may have been digitally enhanced. 13.5 Hotel Accommodation (a) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel. (b) Responsibility: Although We have taken reasonable steps to secure the most suitable hotel accommodation in the area of the Journey, We are not liable to You for the quality, size or fitness of hotel rooms. 13.6 Flexible Booking Plan Our Flexible Booking Plan is available at a cost of $250 per person per Journey excluding Amazon cruises and Galapagos cruises. The cost is non-refundable and must be paid at the time of Booking Your Journey. The Flexible Booking Plan does not, nor is it intended to, replace travel insurance. Details and terms and conditions of the Flexible Booking Plan are available on Our Website. 13.7 Platinum Protection Plan The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after | January 2022 for Scenic and Emerald Cruises (“Eligible Booking”). By adding this plan, you are covered if you unable to travel due to health reasons, or your travel plans are impacted by COVID-19, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less PPP cost). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added ata later date. The PPP is provided at a cost of $395 per person per river cruise, $495 per person per cruise ‘on Emerald Cruises yacht cruising and $595 per person per cruise on Scenic Eclipse voyages (“PPP Fee”). 14, Contact Details 14,1 To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows: Australia - Email: [email protected] Telephone: 1300 286 110 Address: 25 Watt St, Newcastle NSW 2300 New Zealand - Email: [email protected] Telephone: 0800 003 535 Address: Level 1, 22-28 Customs Street East, Auckland 1010, New Zealand This is the Customer Service Contact Address. 14.2 Our customer service centre is open from 7.30am to 6.00pm Monday to Friday and 9.00am to 1.00pm Saturday (excluding public holidays in New South Wales) (Sydney time). Although We hope You won't need it, Our after-hours emergency number when calling in Australia is freecall 1800 620 105. Other emergency contact details are included in Your travel documents. New Zealand emergency phone 0800 441 611. Our New Zealand customer service centre is open from 8.30am to 8.00pm Monday to Friday and 11.00am to 3.00pm Saturday (Auckland time). 14.3 If You need to contact Us during Your Journey, We recommend that if it is practicable to do so, in the first instance You should try to contact the Journey Director or Cruise Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre. 14.4 We will use the Guest Contact Details if We need to contact You before the Journey Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address. 15. Destination Specific Terms 15.1 (a) if you book Your Tour and pay Your Booking Deposit by 30 November or until sold out, whichever comes first, you may be eligible to receive at Our discretion, one of the following offers: (i) Earlybirds - amount depending on the itinerary selected as set out on pages 32-3 (ii) Super Earlybirds - Pay in full 12 months before departure to receive additional 10% discount on your cruise and cabin cost, minus any port charges and taxes, when taking a balcony cabin or higher. Minimum discount is advertised on pages 32-37. (iii) Early Payment Discount - book and pay Your cruise in full 12 to 6 months prior to departure date to save up to 10% per couple on Your Tour Price. 67
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