Products in this catalogue
Booking conditions summary Very Important: The information below is a summary of the booking conditions as at the date of the production of this brochure and are for guidance only. The ‘Full Booking Conditions’ can be found on our website and form the legal agreement between us and you as our guest. If there is any conflict between the information below and the Full Booking Conditions, the Full Booking Conditions shall prevail. Booking Conditions are regularly updated and may have changed since this brochure was printed Payment and cancellation table (The ‘Table’) Level 1 Level 2 Deposit due per person ‘$200 A$350 Final payment due (before departure) Sodas B0.days Additional Air Tickets Extra accommodation As per airline policy No additional deposit required As per ine policy Cancellation Charges (per person) if you cancel your holiday (No. of days before travel) In accordance with guided holiday Chargeable transfers No additional deposit required In accordance with guided holiday 119-90 days Deposit Deposit A$35 plus airline charges A835 AS35 89-60 days Deposit 30% ‘A$35 plus airline charges AS35 AS35 59-16 days 30% 60% ‘A$35 plus airline charges Higher of A$35 or 25% of accommodation price Higher of AS35 or 25% of transfer price 15-8 days 50% 90% ‘A$35 plus airline charges Higher of A$35 or 30% of accommodation price Higher of A$35 or 30% of transfer price 7-1 days 90% 100% ‘A$35 plus airline charges 100% of accommodation price 100% of transfer price Departure Day/No show 100% 100% ‘A$35 plus airline charges 100% of accommodation price 100% of transfer price We offer Gold Seal Protection which may reduce your cancellation fees, please see trafalgar.com for Important Information and details of the Gold Seal Protection. Level 1: Cancellation fees are the minimum cancellation fee charged and is used unless ie tr is described as Level heel Level A full list of trips and level can be found at trafalgar.com YOUR HOLIDAY BOOKING For the purposes of this document reference to ‘you' or ‘your’ includes all guests in the party. Trafalgar Tours (AUST) PTY Ltd is the Sales Company’, The ‘Operator’ for the trips will be as described in the table below. Collectively these companies are referred to as Trafalgar’ or the ‘Provider’. Operator | ‘Trafalgar Tours Limited | Destination Europe and Britain, Africa, Asia USA & Canada, Central America| and South America Destination America | Australia & New Zealand |AAT Kings Tours Pty Limited and | ‘Travel Corporation NZ Limited Your agreement is with Trafalgar and a contract is formed when you make a reservation with us that we accept. Enrolment in and payment for a guided trip shall constitute acceptance by the guest of the terms and conditions in this document. These cannot be varied except in writing by an officer of the Company. All contracts with Trafalgar are made subject the terms of these booking conditions. Security is a major concern to all of us and the situation globally i constantly changing Events around the world, coupled the "Travel Advisories’ put out by various governments, at times necessiate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept res iy for your own travel decisions. fravel Insurance Travel insurance is highly recommended for all guests covering all applicable dates of travel with the Provider. This insurance should cover: trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events. The choice of insurer is yours. The availability of travel insurance and extent of covers constantly changing, please refer to our website www:trafalgar.com/faq for most up to dat information or tak to your reservation agent. The Provider may receive a commission for introducing you to a travel insurance provider. The Provider cannot be held responsible for your failure to obtain insurance which is appropriate, and we recommend you purchase your insurance at the time of, or soon after, booking your trip. The Provider will not be hel for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance. COVID-19 COVID 19 means coronavirus disease, an infectious disease caused by the SARS-CoV-2 virus and all variants of the SARS- CoV-2 virus. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely Contagious disease that can lead to severe illness and death. The Provider may require proof of vaccination or negative COVID-19 tests, with the situation changing rapidly please refer to www. trafalgar.com/fag for current requirements and further information relating to COVID-19. Please also familiarise yourself with the advice from your national authority for overseas travel before departing. COVID-19 requirements vary from country to country and region to region and circumstances may requires us to ask all travellers to be vaccinated and provide evidence of vaccination, irrespective of the destinations’ vaccine requirements. Definition of fully vaccinated may include booster doses and/or time elapsed since last dose received. Evidence of negative COVID-19 tests may also be required. Airlines, hotels, excursion providers and other transport providers may also have separate requirements. It is your responsibilty to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your holiday due to your fallure to comply with these requirements or if you fail any tests, checks or other measures imposed by a supplier or necessary for you to travel. You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of the destination or upon return and that such requirements are subject to change, and may be imposed on short notice. You will be responsible for any resulting additional costs including travel and accommodation. We ask that you please take personal responsibility for your wellbeing, This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene 182 These are generally trips which include cruise/ferry, train or intra-trip fl practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff once you are travelling with us. To travel with 3 voluntary assume al risks related fo exposure to COVID-12 Fuil etal of hygiene protocols can be found on our website. I withit our departure, you or anyone in your booking party: mee positive for COVID-19 and have to quarantine for a period of time, or (b) are notified or otherwise become aware that ave, come into close eet with D-19 (or where they otherwise suspect they may have COVID-T9) and have to self isolate for a period of time you must notify us immediately. In the event that you are unable to travel with us our cancellation charges may apply in accordance with our cancellation procedure. If this happens while u are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we wil not be responsible for covering the cost of any curtailment of holiday, missed transport arrangements, sdditional accortmodation tequired, or other associated. costs incurred by you. You must ensure you have travel insurance which covers these costs. Force Majeure Force Majeure Event meat or i ns circumstance beyond the control of the Provider, whlch has the effect of preventing, restricting, or changing the nature of the products and services sold to you including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster}; (b) Industrial disputes, work ban or other labour dispute or difficulty, (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemi risk including COVID-19; (f) all governmental and administrative actions, guidance and measures in any territory (including closure of borders and travel warnings and restrictions). Reservations and payments Your trip will be confirmed after receipt of a non-refundable deposit as detailed in the Table. Airinclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Flight Reservations, Deposits and Cancellation section below. Final payment for your trip reservation will be due prior to departure no later than as detailed in the Table. Booking changes Name Changes The Provider does not charge for name corrections, however where third party costs are incurred these will be passed onto the guest. Other Booking Changes The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Cancellation and refuni ncellation by Traveller Travel arrangements for any member oF the party may be cancelled at any tit person who made the booking. If notice eof ancelation is recaved by the Provider before final payment is due (see Table), the deposit will be retained. If cancellation is made after final payment i due cancellation fees will apply (see Table). Please also refer Changes or Cancellation Seclon where applicable. Al cancelation fees as per the Table are additional to any cancellation fees or other charges that may be levied by your Travel Agent. Gold Seal Protection Bremiurns ae non refund Cancellation by the Provider The pose reserves the right, modify or cancel any oe (definite or not), accommodation, in- destination activity or arrangement at any time. Cancellation due to Failure to Pay If full payment is not received by the due date (see Table), the Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations. Cancellation due to Force Majeure Events If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue. Where a trip is terminated mid-trip due to a Force Majeure Event, if we provide you with any alternative services or assistance (such as 5S hotels or travel) then you agree to pay for these costs. cancellation due to Events other than Force Majeure Events If the cancellation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available). If an alternative is not available then a refund will be made. The Provider is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. The Provider is not responsible for other travel arrangements that ye made outside the Provider and which are affected by our cancellations. Flight Reservations, Deposits and Cancellations Reservations/ Ticketing Air-inclusive bookings and some intra- trip flights require an additional non-refundable deposit at time of booking which may be up to 100%. If an air reservation is made by the Provider, full payment may be required for your airfare at the time of booking. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking a trip including flights, you will be required, at time of booking to provide us the full name as detailed on the passport, passport number, nationality, date, and place of issue of each guest. The Provider does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guests responsibilty along with the fees charged as described above. Airlines (and other travel providers including the Provider) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any timeWhere a customer has purchased a wholesale airfare under (brand name) as part of their package, the airfare must be utilized in-conjunction with the land/cruise as part of the package. After payment, should a package change to a flight only booking, then the air ticket will be required to be upgraded to another fare at your cost (this can include airline penalty fees, fare and taxes will be payable) toretain the ticket. Air Changes or Can After deposit has been received any changes, Freda crcl incur a service fee, plus any airline nate: penalties may be up to 100% of the air ticket price. Published Fares, riced Matth Fares, Promo Fares and some other airfares booked are non-refundable. Financial protection We provide ful financial protection for our package holidays. Trafalgar has been running trips since of the Australian Federation of Travel gents eta), he members include all the major tour operators who are financially bonded for your security and who maintain the highest standards. With the guarantees of these organisation, you know your trp and money are secure with Tafalga Sales Com mpany: the TRAFALGAR TOURS (AUST) PTY LTD {ABN 73 000 717 715) Travel House, Level 2, a Grafton Street, 561 Reservations email: [email protected] License No: 2TA00 1889 Operators Trafalgar Tours Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey, Destination America Inc, 5551 Katella Avenue, Cypress, California 90630, USA AAT Kings Tours Pty Limited, 82 - 86 Bourke Road, Alexandria NSW 2015, Australia Travel Corporation NZ Limited, 131 New North Road, Eden Terrace, ‘Auckland 1021, New Zealand && ACTA
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