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COVID-19 Requirements Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the onboard protocols (which will be available on APT's website at www.aptouring.com.au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of sssengers from the tour if deeme ry by medical staf. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT'S absolute discretion. For tours departing O1 January 2022 onwards, proof that you are fully vaccinated with a Government approved COVID-19 vaccine will be required for each passenger before the commencement of the tour. Fully vaccinated means that there has been at least 14 clear days (not including the date of vaccination) from the second dose in a 2-dose series of vaccines before the date of departure. If Government guidelines are published which recommend a booster dose of any approved COVID-19 vaccination, the reference to fully vaccinated will only apply if a passenger has had a booster dose no earlier than 9 months and no sooner than 14 days prior to departure of the tour. Local Purchases APT is not responsible for any items you may Purchase locally ie. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings & Lost Items For security reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines. It is your responsibilty to look after your property at all mes and you must ensure you ate adequately covered by comprehensive travel insurance in the event of any loss. Medical Assistance APT does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, o fora medical practitioner visiting you. APT isnot responsible for the type or quality of the medical services you may re Goverment regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not petmitted in hotel rooms or ship cabins. Requests for smoking/non- smoking rooms willbe passed on to hotels but cannot be guaranteed. Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any quest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries if 2 problem occurs during your holiday you should, in your own interests, advise your tour director so that steps canbe taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. oa Luggage Each passenger is entitled to take one piece of luggage that does not exceed 1600m (63 inches), or weigh more than 23kq (50 pounds). Dimensions for checked baggage ate calculated by adding together the width, height and depth ofthe piece of baggage. An extra charge willbe imposed to cover porterage handing of any additional luggage. Your tour director will advise you of the exact additional charge. Some holiday packages may have restricted luggage limits, please refer to Specific Terms & Conditions under relevant destination for more information. SPECIFIC TERMS & CONDITIONS FOR SOUTH AMERICA & ANTARCTICA HOLIDAYS A $1,500 security deposit per person. per holiday package for ll ours is required within seven da }ooking Confirmation Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or cary any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Paymentin fullis quired at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. if APT is unable to confirm your reservation, all monies will with Minors Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Price All fights within South America as stated in each itinerary, airport transfers on the first and last day of the tour, minimum airport taxes, coach/cruise travel, gratuities for all land/cruise arrangements including local quides, drivers, restaurants, luggage service (one bag) and port charges if applicable. Accornmodation, sightseeing, and APT Tour Directors are included as stated in the itinerary. Not Included in Holiday Package tween Australia or New Zealand and South America, optional tours, meals and drinks other than those specified in the itinerary, passport and visa fees, excess baggage. vaccinations, government taxes and laundry. Unforeseen changes to fight schedules may require you to book additional accommodation and services at your own expense. Catt have been prepaid for all services as indicated in the terry on all APT Tour and Cruises and cannot be redeemed for a refund. Gratuities are not included for your Atacama or Easter Island extensions. Flights Within South America Economy fights within South America and airport taxes are included in the price as stated in each itinerary. These fights must be booked by APT andare subject to passengers bookingan intermational flight to South America with LATAM. Surcharges will apply when flying Qantas or any other airline. Aiport taxes are an estimate only and are subject to change without notice. internal air prices are valid at the time of publication. Live Fully ‘Choosing Your Holiday To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations itis important that you choose the right holiday package for you. Our publication contains imited information, however, there is more information on our website at aptouring.com.2u and our qualified staff are avaiiable to discuss your options. Hotels Inmore remote places, ote standards maynot be qute as high on major centres. APT endeavours to the most suita Serommodaten avalssle fh cach destination to ensue. that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, ifa change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. ‘Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) basedon twins or doubles unless otherwise stated. In South America, twin-bedded rooms ate very common and double beds are either not available or limited in number. Solo Travellers A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room/ suites/cabins are not available on certain cruises. Single rooms/suites/ cabins are usually smaller than standardtwinor double roomsandoften only have one single bed, Cruisi ing Cabin/Suite/Stateroom Selection APT wil make every effort to assign Specific cabins, cabin numbers or locations on the ship if quested. Hrs not posal, AT econ thadft lo mmake congas sab assignment, within the category booked, without prior notice Passengers Needing Special Assistance APT welcomes passengers with disabilties or special needs however, please note the following: 1, Any disabilty or medical condition requiring special attention must be reported to APT at the time of booking including all important information relatingto your health, mobiity and fitness which may affect partial or total participation in the cruise or tour. This information is also crucialto alow APT to ensure the tour you have chosen is suitable ind meets your needs. Any changes to health, mobility and fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tourto accommodate your special needs however it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel witha companion capable of providing the required assistance or care. Please be aware that APT does not provide personalassistance and consequently deat Passengers must share accommodation with a person capable of hearing alarms in cabins. APT is unable to assist any passenger with waking, dining, boarding or disembarking a ortation vehicles (including riverand ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for specialassistance. You must aso be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3, While APT will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any thd party entities ithas travel arrangements with, such as carters, hotels, trains, restaurants or other independent suppliers, + for any additional associated expenses charges by those partes. 4, Please note coaches and minibuses are not equipped with wheelchairramps. Most river and ocean shipshave elevators, however Not all APT ships have elevators. Many ships require the use of stairs to tween decks. Further, side by side docking may require Passengers to climb and descent stais to cross over vessels to disembark and embark at times. APT ships often sail through remote areas that do not have convenient docking facities. In such circumstances it wil be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations, they may require passengers to stay on board. Cabin doors and restrooms may be wide enough to allow access by standard wheelchais. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. APT is unable to provide individualassistance toany passenger for waking, dining, disembarking or embarking cruise ships and/or ‘coaches or other transportation vehicles or other personal needs. Health and Fitness ‘A good level of fitness and health is required to participate on APT's holiday packages. Insome destinationsthere areextensive sightseeing excursions by foot which includes the climbing of stais. Mobility iS needed boarding or alighting coaches, river cruise ships and trains. Antarctica cruises requife you to be able to climb in and out of zodiacs and some of our excursions may involve wet landings (see Shore Excursions for more information). We recommend avisit to the doctor before traveling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibiity to advise APT of any pre-existing medical conditions that mayaffectthe normal conduct of aholiday package andthe enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire willbe provided and requested to be completed at the time of booking if you advise of any healt, fitness or mobility issues. APT is not lable for any injury ilness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the retum of passengers froma tour, anda refund for lost touring cannot be claimed. Shore Excursions The timings of the shore excursions on allcruise holiday packages may differ sightly for each package. Timings of the shore excursions may differ sightly for each package and each departure. Guests must be able to cimb ramps to embark or disembark cruise ships and tenders. Expedition cruise holidays require several wet landings, whereby feet and legs may be fully emersed in water during embarkation and disembarkation of zodiaes. Terms & Conditions Visa and ‘Allpassengers must have a valid passport that is valid for atleast six months after the holiday package retum ngers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. ‘Travel Insurance for Antarctica ‘All passengers are required to carry valid travel insurance. This insurance must contain medical and evacuation coverage and should include cancellation and trip interruption as well. AS any potential evacuation from Antarctica can cost approximately US$200,000 we recommend that no policy carry less than this amount of coverage. Part of the pre-departure forms we will require your travel insurance Policy number and a 24-hour contact number. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holiday Ifyou want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. yes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as @ result of the change. Cancellation Policy The following APT cancellation fees apply (in addition to charges of any independent suppliers e.g. aitines and hotels): Days of Notice: Fee Per Person: (Prior to Departure) 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective unt this notification has been received. If your holiday has commenced, 100% of the full holiday package price ischarged. There i no refund for unused services or if portions of the holiday package ate missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent i any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. If you request changes after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. lation of Ticketed Airfares AnAPT cancellation fee of $50 per personapplies forticketedairtares, in addition to any aitine cancellation fees that are applicable. to Ticketed Airfares Ifyou wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and wubsequent changes will be charged in addition to arine change fees and additional taxes that are appiicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable aitine fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY If we change or cancel your holiday before your departure, APT endeavours to provide you withallthe services confirmedto youatthe time of your booking. However, we plan atrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels etc., over whomwe have no direct control. Onoccasion changes do have to be made, and APT reserves the rt cancel or amend holiday packages/excursions accordin. require a minimum number of bookings in order to be financially vvable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by APT). APT takes reasonable steps to minimise noise and vibrations on its cruising vessels. You acknowledge and accept that some noise and vibration may be experienced on aircraft, vehicles, vessels and trains and that APT is not lable to you for any such noise or vibration, APT Tour Director The services of an APT Tour Director are included in all itineraries. We will not include an APT Tour Diector/Cruise Director if minimum numbers are not met. APT Tour Directors are not included on holiday extensions. Medical Assistance nant employ an onboard doctor and infirmary. Guests are responsible for all charges that result from visiting either the onboard medical practitioner or a local medical faciity. APT is not responsible for the type or qualty of medical services you may receive. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in ths publoaton ae copyright of and have been reproduced with the permissi ~ Le Boréal; The Singuiar Hotes: Bemond das Catratas Iguazu Fall; Bolmond Copacobane Palace lode Janeo; Bemond Andean Explorer: Park Hat, Buenos ‘Aires; Graham Werner: Paul Gauguin; Laurence Fischer: Ragnar fxelsso: Me Bite: 2 Pa: Den I, MAP Cate, Cusco: Alvear Gril, ‘AWvear Palace Hotel; Country Club Lima Hotel Publication No. APTSI96AU, Price and itineraries valid from 1 July 2023 to 31 October 2024. Publication is valid from 7 October 2022 and supersedes all previous publications. Australian Pacific Touring Pry Ltd ABN 44 004 684 619, ATAS Accreditation #810825 65
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