Products in this catalogue
OWN BRAND PROGRAM Blackwoods offers an extensive Own-brand range in which we source directly with leading manufactures in order to provide customers with fit for purpose products. Own-Brand suppliers are monitored under an assessment and audit program which, amongst other criteria considers: = The quality of the product and service = Product safety and quality = Business anti bribery protocols = Ethical and social compliance = Workplace health and safety practices = Environmental management systems lf a supplier and subsequent factory does not meet our minimum required standards, Blackwoods collaborates with our supply partner to support them in striving for improvements and overall compliance. However, Blackwoods reserves the right to terminate any supplier agreement and not source from them or their factories All Own Brand range undertakes a rigorous quality inspection regime prior to acceptance into Blackwoods distribution centers. Data analytics are used to drive improvement based on customer feedback and factory performance to ensure we deliver the best quality garments. SUPPLIER ASSURANCE PRODUCT COMPLIANCE Blackwoods is committed to supplying the marketplace with products that meet relevant Australian and/or ISO product safety standards and Regulations where relevant. As part of the catalogue process, specifications of products are reviewed by Category teams and Suppliers to ensure content is accurate. CUSTOMER FEEDBACK Blackwoods has in place a Quality Matters reporting system in which elements of product quality and service quality feedback is captured, reviewed and actioned. Trend analysis is conducted and feeds into supplier performance reviews AUSTRALIAN TRUSTED TRADER In October 2017, Blackwoods was accredited by the Australian Border Force as an Australian Trusted Trader. In doing so, Blackwoods joined a community of Australian businesses that demonstrate compliant trade practices and a secure supply chain. By being accredited with this scheme, Blackwoods has been able to enhance its strategic objective of building efficient and strong global supply chain offering exceptional service to clients and end-users across Australia As a distributer of a range of recognised brands, and as part of our QMS, Blackwoods operates a cloud based supplier risk management program in which strategic suppliers are assessed based on performance across a number of operational and compliance areas such as: = Regulatory compliance including transport chain of responsibility, Australian consumer law and product regulatory requirements = Anti-bribery protocols = Ethical sourcing = Quality management systems (including recall management) = Workplace health and safety = Sustainable products and packaging = Warehouse management = Responsible business practices Security risk management SE SERVICE & GUIDELINES
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