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KEEPING OUR TEAM AND CUSTOMERS SAFE BUNNINGS’ FACIAL RECOGNITION TECHNOLOGY TRIAL During 2018-2021, Bunnings ran a trial of facial recognition technology at 63 stores across Victoria and NSW to help keep our team and customers safe and reduce theft. WHAT HAPPENED WHEN A CUSTOMER WALKED IN STORE? Using the store’s existing CCTV footage, the customer's face was compared against a database of people who were banned from one of our stores or had committed theft and/or acts involving physical or verbal abuse towards our team members or customers WAS THE CUSTOMER A MATCH? ves ——| no POTENTIAL NO MATCH OFFENDER DATA DELETED An alert was sent to a small number of trained and authorised Data is deleted in 4.17 milliseconds, loss prevention team members and checked manually less than the blink of an eye |\_______ DID THE MANUAL CHECK CONFIRM A MATCH? J YES | NO | Bunnings Loss Prevention team would determine the Ne further action best way to respond to keep team and customers safe WHAT ACTIONS ARE TAKEN? [ | | A covert security guard was The relevant store leadership team was The police called in a particular store called to discuss recommended approach were called AND/OR AND/OR Peas * The database was reviewed on a regular basis. * We never used data for marketing purposes or fo track customer behaviour. ZBUNNINGS
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