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All guests requiring specific assistance, facilities, or equipment on board or wishing to bring such equipment on board, must advise Cunard at the time of booking and are required to complete a questionnaire after booking to ensure we have all the information we need to cater adequately for your requirements. Allof our ships cater for guests bringing wheelchairs or mobility scooters. With lifts and wheelchair accessible routes to all public rooms and the vast majority of deck areas, as well asa number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. Please note that our wheelchair accessible staterooms are strictly reserved for use by guests who are bringing wheelchairs or mobility scooters, or who have a requirement for the adapted facilities offered by these staterooms. Cunard reserves the right torequire guests who have booked this accommodation without due reason, to move, at their own expense if necessary, to make room for another guest who requires this facility. Our wheelchair accessible staterooms are built to ADA (Americans with Disabilities Act) standards and it is not possible ‘tomake any temporary additions or make structural changes to these staterooms for specific guests. IF you are planning to bring a wheelchair, mobility scooter, or any other specialist equipment on board with you, it is essential that you let us know at the time of booking or as soon as the need isknown so we can advise you appropriately. Mobility scooters will only be permitted on board if guests have booked into a wheelchair accessible stateroom, or suite, as these are the only ‘types of accommodation where mobility scooters can safely be stored. Part-time wheelchair users travelling in non-wheelchair accessible staterooms must bring a collapsible wheelchair, to ensure the wheelchair can safely fit through their stateroom door and be accommodated in their stateroom. Please note that for the safety of the ship and everyone on board, all wheelchairs, mobility scooters, and other aids to ‘mobility must be stored inside your stateroom when you are not using them. Failure to comply with this important safety rule may mean you are disembarked and refused future travel. Aship is not always the easiest environment for usinga Wheelchair or mobility scooter. Although our crew are always very helpful, they are only able to provide limited assistance in helping you move around the ship. For this reason, and in order to ensure the safety of the guest, the ship, and all others ‘on board, we recommend guests with disabilities who require personal assistance in the activities of daily living, including pushing a wheelchair, or communication support, to be accompanied by a personal assistant/travelling companion to provide these services. Blind/Visually Impaired guests are recommended to travel with a companion who can help you get ‘your bearings and assist you both on board and ashore. Our crew can provide limited arm assistance and information or directions, but we cannot provide sustained or long-term assistance. If you travel alone but it becomes clear that you are unable to cope on board, you may be required to discuss the situation with a member of the ships company and in extreme circumstances, you may be asked to disembark the ship at your ‘own expense. Please complete the questionnaire PDF downloadable from https://www.cunard.com/en-au/email-campaigns/ accessibility-questionnaire and email it to us at [email protected] Mobility Ashore. ‘Accessible Shore Experiences are a category of our Shore Experiences programme that are wheelchair-accessible. They have been selected and adapted for guests who use wheelchair primarily, though if spaces are available nearer to departure, they may be offered to guests using other walking aids such as a walking frame. On these excursions, you can enjoy the freedom to explore ashore accompanied by companion, knowing that our team has assessed your shore experience for accessibility in advance. Destinations to explore: Accessible Shore Experiences are available in a wide range of incredible destinations, and will begin with the word'accessible’ on My Cunard. Like any other shore experience, they are available to book up to 365 days before departure. If you have reduced mobility or use a walking aid but are not a wheelchair user, please note that a range of leisurely Shore Experiences are also available. These offer a slower, more relaxed pace; to find them, simply use the ‘low activity’ search filter when browsing Shore Experiences in My Cunard. The various activity levels for every individual shore experience are also stated in Important information: Accessible ‘Shore Experiences are offered in destinations where there is an adequate supply of suitable transportation. Some smaller or more remote ports may not provide suitably equipped vehicles. However, we are continuously working with our local providers to source and invest in suitable transport, so please check back from time to time if you're interested in exploring a particular port. Getting ashore: When choosing your voyage, please bear in mind that it may not be possible for wheelchair users to get ashore at ports of call. At the majority of ports visited by our ships, we deploy a short ramped low-level gangway, commonly referred to as the ship's brow, to give all wheelchair users easy access to shore. We do our very best to make sure that all guests can get ashore in as many ports as possible, although there will be times when it is not possible to deploy the ship's brow. This is normally due to ports with a large tidal range, where a relatively shallow ramp may unavoidably become too steep to use safely during the course of the day with tidal movements. Some examples of ports with a large tidal range (but not an 138 exhaustive list) are Bilbao, La Coruna, Le Havre, La Rochelle, Lisbon, Zeebrugge, Canary Island ports, Hamburg, Boston, Halifax, Portland, Quebec and San Francisco. This policy isin the interest of guest safety. Planning and availability: Our shore experience descriptions set cout to offer practical advice based upon our operating practice. You can find the full range of Shore Experiences on My Cunard, by logging in once you have booked your voyage using your booking reference. We would strongly advise you to read the descriptions to make sure that your chosen experience is suitable for your individual personal requirements, We use our best efforts to obtain appropriate transport although itis not always possible for us to secure fully accessible vehicles, Please note that - due to applicable safety requirements, the design of the ship or port infrastructure and equipment - in certain ports of cal it may not be possible for us to offer a shore experience programme suitable for guests who are not able to board a coach via the steps. Please be aware that in consideration of health and safety, tour providers/coach operators reserve the right to refuse carriage to any guest who is unable to negotiate the steps of the coach independently*. Taxis are usually available for hire close to the ships berth, should guests wish to travel independentiy** For further information, please contact our specialist accessibility team. *This does not apply to lift coaches for full-time wheelchair users. **Subject to local Covid-19 guidelines at the time of travel. Can I change my holiday after booking? Please see Booking Conditions clauses 6-9 on pages 142-145. Joining and leaving your ship. Can I check-in online? You will be able to check in for your voyage, and print your boarding passes and luggage labels, from 21 days before departure via My Cunard. We recommend checking in online to enable a more timely boarding, How do join my cruise? You can make your own way to the port or airport. How much luggage can | bring? You can bring as many bags as you can comfortably fit into your stateroom. Please attach a Cunard issued luggage label to each item of luggage as they are essential for quick delivery to your ‘stateroom. Please bear in mind when you are packing that the weight of an individual piece of luggage must not exceed 23kg to ensure safe handling. If an individual piece of luggage exceeds 23kg you will be delayed at embarkation and may be asked to remove items or re-pack your bags. You may also find that your luggage is delayed at disembarkation if any of your bags exceed this limit. At what time do | have to checkin? Toensure a relaxed start to your cruise we operate a staggered arrival schedule. Your embarkation time will be advised via your online check-in boarding pass. What happens to my luggage at embarkation? When you arrive at the terminal, your luggage will be collected bya porter, screened by security, and delivered directly to your stateroom for your convenience. What time does the ship depart from Southampton? The ship will generally leave Southampton at around 4.30pm, although this may change depending on how many ships are in Southampton on the same day and for other operational reasons. Your embarkation time will be shown on your boarding pass. All guests must be on board no later than an hour before departure. ‘What time does the ship arrive in Southampton? The ship will generally arrive into Southampton at around 6.30am. Guest disembarkation usually takes place between 8,00am and 11,00am, subject to operational approval. Where does the ship depart from in New York? Cunard uses both Brooklyn and Manhattan Cruise Terminals,so please ensure that you check your documents for confirmation of which terminal you will be departing from. Guests arriving by private car should drop off luggage and guests at the terminal curb side before proceeding to either the on-site or off-site parking Upon entering the terminal, guests will be directed towards the security, guest screening, and check-in area. What happens to my luggage at the end of the cruise? On your final night on board, you will be asked to pack your \uggage and leave it outside your stateroom. We recommend that you do not pack valuables, fragile items, or medication. On the morning of disembarkation, after you have come through Customs, your luggage will be waitingiin the cruise terminal for you to identify and reclaim. In the terminal, your luggage will be arranged in the luggage reclaim area according tothe colour coded labels, which will be provided to you prior to disembarkation. As many bags are similar in appearance, please check each luggage label to ensure you are claiming your own luggage. On board. Do you hold emergency drills on board? All guests boarding our ships will be shown a safety video outlining the emergency procedures and important safety informations. It is important all guests watch the safety briefing ‘on TVin full. Our stateroom stewards will be available to demonstrate the safety features in your stateroom and answer any questions. ‘After watching the safety briefing on TV all guests must attend their assigned Assembly Station and record their attendance before departure. Full safety information is displayed on the inside of your ‘stateroom and Essential Information booklet. What languages are spoken on board? English is the official language on board, with all announcements and printed information in English. As an international company with worldwide cultural appeal, we also provide assistance in French, German, Spanish, and in some instances Japanese. What is the Purser’s Desk? The Purser’s Desk in the ship's Grand Lobby is the place for all general enquiries and where you can settle your on board account and check for any lost and found items. Is lunch served on the day of embarkation? The buffet will be open on board for guests from the start of embarkation. Further information will be available on board once you have embarked the ship. Can I bring alcohol on board? Guests over 18 years of age (or 21 years when in US waters), on the day of embarkation may bring on board wine or champagne tocelebrate special occasions. However, if it is consumed in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to a corkage fee. Can family and friends come on board? Due to stringent security measures, we regret that visitors will not be allowed on board any Cunard ship at embarkation, disembarkation, or in any portof call. How will l get my bearings on board? Tohelp you get your bearings on board, theresa ship's plan inyour stateroom, plus further plans at convenient locations throughout the ship showing you where you are. Members of the crew will be more than happy to help. What channels are available on my stateroom television? Every stateroom has its own television featuring satellite news ‘and entertainment channels. Along with a movie channel featuring a wide selection of first-run movies, we also offer sitcoms and dramas as well as specialist programming anda bespoke morningTV show presented and produced on board. Plus, for sports fans we offer several major sporting events. Please note that reception of some channels may be limited in certain areas of the world. Where can I keep my valuables? All staterooms are equipped with a safe into which you can programme your own personal code. Can | have room service? Room Service is available round the clock. You'll find a Room Service menu in your stateroom. Room Service is not available on disembarkation day. Can I get my laundry done? Full laundry and cleaning services are available on board our ships and will be billed to your on board account. Our ships also have complimentary self-service washers, dryers, and irons available. Do you sell duty-free alcohol on board? Yes. Duty and tax-free alcohol is available for purchase and will be delivered to your stateroom on the last day of your cruise. What is the minimum legal drinking age on board? Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board. However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal drinking age of 21 years. Can | record video on board? Feel free to video record on board during your cruise. However, please note that recording entertainment performances is not permitted for copyright reasons. What entertainment and activities are available? There's plenty to do and a full list of what's available will be shown in the Daily Programme, which you will receive each evening in your stateroom. Activities include: informal talks, academic and cultural enrichment programmes, celebrity speakers, fitness classes, sports tournaments, games, quizzes, and competitions, as well as concerts, musical shows, and theatre productions. You can also catch up on movies. What games do you offer in the casino? Our on board casinos offer the most popular table games, including blackjack, roulette, and poker. Complimentary gaming lessons are also held during each cruise. We also offer a range of exciting slot and video game machines, as well as regular bingo sessions held throughout each cruise. Please note that guests under the age of 18 are not permitted to gamble or be in the casino, and that neither Cunard on board spending money nor personal gift credits can be used for casino charges. Will be able to attend religious services? ‘ACatholic Priest will be permanently on board Queen Mary 2 and on board Queen Elizabeth and Queen Victoria during major religious holidays. A Rabbi will also be on board during major religious holidays. Non-denominational services are conducted at sea. During cruises coinciding with a major religious holiday, ecumenical clergy will be aboard to conduct services.
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