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How can | keep in touch with people? All staterooms have direct-dial telephones. You can send emails from the computer rooms and, where available, through wireless communications. Our ships are equipped with an advanced wireless network which allows guests to use their mobile phones when the ship is at sea. This international roaming service is enabled by and charged via your home operator who can also provide you with exact rates. You can then use your phone as you would at home. Whatiis the smoking policy on board? The safety, comfort, and enjoyment of all our guests has always been a key concern at Cunard, With thisin mind, asa direct result ofthe feedback we have received from our guests, we have amended our policy with regard to smoking on board Cunard ships as follows: All public and private spaces on board (with the exception of your ships designated smoking area) are non-smoking This includes pool areas, restaurants, and outdoor dining venues, as well asiin staterooms and on balconies. Only cigar and pipe smokers are permitted to smoke in Churchills Cigar Lounge. Electronic cigarettes and vape devices, including those that do not emit smoke, are only permitted in your ship's designated smoking area. You can find the smoking areais location in the ship board services folder in your stateroom and clearly, signposted on deck. Some countries have strict rules around the use of electronic cigarettes, please visit the Foreign Office website for information. Do you use security cameras on board? Cunard may operate closed circuit television (CCTV) in certain areas on board the ship during your cruise. What happens if am unwell? Each ship has a Medical Centre on board, supported by fully qualified doctors, We are proud to be able to say that all of our medical centres are accredited by CHKS and certified to 1$09001:2015. Although we hope none of our guests become ill please note that medical and repatriation expenses in countries such as the United States can be substantial and this is why we strongly recommend upon all guests having valid insurance to cover them for such costs. f you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents and a member of our team ashore would stay in contact, with you and provide support if required. All voyages are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. All medical services on board are charged for, and we strongly recommend you have travel insurance to cover you for medical costs you may incur. How do I settle my final bill on board? Ifyou havea credit card registered all you need todo is to check your final statement on the morning of disembarkation. Ifyou are happy with your account you need take no further action. The final amount willbe settled to your registered credit card. Ifyou choose to settle your account with cash and you havea credit card registered you should call at the Purser’s Office no later than 6.00pm the day prior to disembarkation, Cash cannot be refunded to a credit card therefore failure to remove your credit card, will result in a cash balance on your account on the morning of disembarkation. You will then need to call at the Purser's Office to collect this cash credit. For those guests who are travelling on a World Voyage your account will be settled several times during your stay on board. For guests who travel on two or more consecutive cruises, your account will be settled atthe end of each cruise. These settlement dates will be advised when you are on board. You may choose to settle your account with cash;however a credit card should still be registered. if using cash the account mustbe kept in credit at all times and there are limits on the amount of cash that can be deposited on your account, which vary by voyage length. Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship's currency) and these transactions must be settled using your registered card. Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €9,000 or more in cash (orits equivalent in other currencies, or easily convertible assets - e.g. bonds, shares, traveller's cheques etc) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. Ifyou are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmre.gov.uk for further information on how tocomply. Please note we do not accept Solo, Maestro, Switch, Monzo, Revolut and any pre-paid or multi-currency credit cards, personal cheques or travellers cheques. We are also unable to accept €500 notes at any time; this includes at the Casino. Can | enquire about future cruises whilst on board? With our fleet of four ships we have many exciting cruise options tochoose from. With in-depth fleet and product knowledge, up-to-the-minute fares, and immediate stateroom availabilty information, our Voyage Sales Specialists can make booking your next Cunard cruiseas easy as possible. Guests can even book through their current travel agent on board or directly with Cunard, Please see your Voyage Sales Specialist for more information and for full details of the benefits available for guests who book while on board. What children’s programmes do you offer? Our ships are excellent family destinations, because we offer arrange of entertainment and activities for children, all of which is tailored to suit specific age groups. Our children's. clubs - The Play Zone, The Kids Zone, and The Teen Zone ~ are complimentary and offer the peace of mind of knowing that your children are well looked after and can socialise with other young people. These clubs are open on a daily basis and feature secure entry systems to allow authorised entry. There are’sign in’andsign out procedures for the 2-12 year olds, including a registration form which must be completed for every child before they attend the programme. We recommend that you attend one of the initial registration sessions on embarkation day so your child can be registered from the first session. Our children's programmes are exclusively for younger guests aged 2-17 years, Parents may drop their children off in the children's facilities to be cared for by our Youth Team, who have extensive ‘experience of planning and facilitating activities for 2-17 year olds, and hold a WWCC (Working with Children Check) Children aged between 6 months and 2 years are welcome to use the children's facilities, when available, provided they are accompanied by a parent/guardian at all times. Please note that children in nappies, swim nappies, pull ups, or who are not completely toilet trained, are not permitted in the pools or whirlpools. Here isa brief outline ofthe childrents activity programme on our ships. children's activity programme will be delivered tothe stateroom ofall our younger guests on the evening of embarkation, which will feature details of specific activities during the cruise, which often include entertaining themed days. Access to the children's facilities is on a first come, first served basis. The Play Zone The Play Zone is a permanently supervised play area for children aged between 6 months* and 7 yearson all ships. The Play Zone isa bright, vibrant, and fun environment, complete with an outdoor play area, an arts and crafts corner, and a carpeted section for building blocks and other toys, as wellas tables for puzzles and board games. Other activities will include theme days, activities, arts and crafts, and circle games. Opening times willbe notified on board. “Infants aged between 6 months and 2 years ore welcome to porticipate in the Ohidrens Programme with parental supervision, The Kids Zone Permanently supervised by our Youth Team, The Kids Zone on board is designed for 8 to 12 year olds. A relaxing and sociable retreat, The Kids Zone provides games and activities intended for older children, such as gaming consoles plus sports competitions, arts and crafts, and karaoke, Opening times wil be notified on board. The Teen Zone The Teen Zones a programme for 13 to 17 year olds. Activities will include table tennis tournaments, deck sports, discos, quizzes plus much more to keep our younger guests occupied for the whole holiday. Opening times will be notified on board. The exact age groupings for older children will depend on the number of children travellingon any particular cruise. Please note that at least one parent or guardian must remain on board with your child at all times. Night Nursery Onall our ships we offer a night nursery for children aged sixmonths to 23 months, which is available from 6.00pm to 11.00pm. We will give you a pager should we need to contact you. The night nursery is free of charge and is offered ona first come, first served basis. On Shore. How long will bein port? Unless stated otherwise, the ship wil bein port for afull day This means the call will be a minimum of 7% hours anda maximum of 11 hours. Some ports of call are for a half day, which will usually be a minimum of four hours and a maximum, of seven hours. Times will vary according to the cruise and port. Late evening departures, shown with an LE on the itinerary, will leave port on or after 9.00pm. For fullitineraries and port times please visit cunard.com. Please note thatthe timings are guidelines only and the actual times may vary. Details of the estimated times of arrival and departure will be provided on board. Whataare the benefits of booking my Shore Experiences with Cunard? ‘As the pioneers of world voyages, no one knows the world as well as us. Our Shore Experiences are tried and tested, and hand-crafted to maximise your time ashore. Peace of mind. if the weather prevents us from docking, or operating Shore Experiences, the full price of your Cunard shore experience will be refunded (provided the excursion didnt start) Additionally if your Cunard tour is running late, your ship will not depart without you. Frequently asked questions Cancellations and refunds. You may cancel or amend the majority of reserved experiences at no cost online through My ‘Cunard or by phoning Reservations up to 3 days in advance of sailing. There may, however, be Shore Experiences that are non- refundable or incur a cancellation penalty, or have an earlier cancellation deadline; details of this will be contained in the tour description. i) Pre-paid Shore Experience bookings. Once on board, if you wish to cancel your Shore Experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your on board account and ‘the full amount paid will be refunded to your original credit/ debit card. We regret that we are unable to refund the cost of experiences that are cancelled by guests after the cancellation deadline. If you do wish to cancel your Shore Experience after the cancellation deadline, we will credit the original credit /debit card with the full amount paid, however a 100% cancellation fee will be posted to your on board account. In order to process any cancellations, tickets must be returned to the on board Tour Office. (ii) Shore Experience bookings made on board. If you wish to ‘cancel your shore experience before the cancellation deadline (generally 48 hours prior to the arrival in port) you should return your tickets to the Tour Office, where a 10% cancellation fee ‘willbe applied to your on board account. We regret that we are tunable to refund the cost of experiences booked on board that are cancelled by guests after the cancellation deadline. Your Shore Experiences team, With a dedicated team on board, you can book, or discuss, Shore Experiences throughout your voyage. Knowledgeable and well-experienced, they can recommend tours, answer questions, and take care of all the details for you. Local expert guides. All Cunard guides possess a wealth of local knowledge. By sharing their expert insights, youll get a more thorough understanding of the destinations you visit, and find your experiences more rewarding and inspiring. What are anchor ports and possible anchor ports? In some ports itis necessary to anchor offshore rather than alongside, indicated by the symbol A or PA, and where conditions permit, you will be taken ashore by the ships tenders, iie.small vessels that carry around 100 passengers. In order to board the tender, please note that you will be required to.use steps both up and down (where there may be a 6"/0.15m to8"/0.20m height difference) and navigate the gap between the platform and the tender (which may be up to approximately 1.5f1/0.43m). There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift passengers on board the tender for safety reasons. Please wear appropriate flat footwear that is securely attached ‘toyour feet when embarking and disembarking the tender. If you have registered for mobility assistance, one of our officers will contact you once you're on board to discuss your ability to ‘embark and disembark the tender safely. If you use a wheelchair ‘or a mobility scooter, you will be permitted to board the tender providing you have enough independent mobility to be able to get out of your wheelchair/mobility scooter and embark ‘on foot. You, or your travelling companion, are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist you where practical and safe to do so and providing that no individual part of the wheelchair or mobility scooter weighs more than 20kg. Is the port always the main destination? Usually, although there are some exceptions where the main places of interest are not on the coast but accessible by coach or train from the port. An example of this is Rome. In these cases. the main place of interest is shown with the port in brackets, e.g. Rome (from Civitavecchia). At these ports of call, and others where the ship berths some distance from the city centre, Cunard will arrange a shuttle bus service or a city transfer service. With Cunard Fares, shuttle buses will be offered free of charge in ports where they are provided by Cunard, but you may incur ‘accharge if you book any other fare type. Guests who wish to go ashore independently of the Cunard tour programme will Usually find local public transport connections and private taxis close to the port. Can I get foreign currency on board? You may exchange your money into local currency for most ports of call, however there are certain ports when the ship is unable to carry the currency. In such cases, the ship will advise which currency is best to take ashore. Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell. Foreign currency can be charged to your account if you have credit card registered or if your account has sufficient cash credit to cover the transaction. There are limits on the amount “of currency that can be exchanged, whether you are usinga registered card or cash (US$500 per day with a maximum US$2,500 per seven consecutive days and a maximum of US$10,000 per 30 consecutive days). This is to ensure that ‘we comply with anti-money laundering laws. We are unable ‘to.accept either personal cheques or travellers cheques. We are also unable to accept €500 notes at any time for currency ‘exchange transactions. Ifyou require cash-back for any reason whilst you are on board you may charge this to your account. There is a daily limit of US$500;a US$2,500 limit per seven consecutive days;and a US$10,000 limit per 30 consecutive days; against a registered credit card. 139
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