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General Information & Conditions The following terms and conditions (booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (Traveimarvel, ‘we’ or ‘our). Please read them carefully as they set out your and our respective rights and obligations. These Terms & Condtions were correct at time of pubication, For the most up to date Terms & Conditions visit our wel Fpsfomtravelmarvelcomautegal genertiormotorrcondions. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read, and hav booking conditions; that you agree to them and that you agree to them applying to your holiday arrangements booked with us and ke, provide to your holday package’ ae references io package you have booked with Traveimarve! curdots’ are eterences to shor tips or tours ede or available as spat of your holiday package. GOVERNING Trove boakng condons are governed bythe law in force in Victoria, Australia, BEFORE YOU BOOK PRICE VALIDITY Published prices are valid at the time of publication but are subject, to change. They may be varied by advertising or special offers, cr changed after the publication date for any reason, including without limitation; to cover changes in Jes, exchange rate or other material increases by suppliers. of booking and honoured for up to seven days Prease see inportant informatio sted under Special Contons for relevant deposit and final payment ter TRANSFERS Airport transfers are included on the first & last day of the tour ship/hotel at their own expense. Some holiday packages include {group transfers from or in between airports/hotel/ships ar ransfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the ‘group. Combined cruise and land tours, or cruise include transfer and flights between tours as specified PUBLIC HOLIDAYS & FESTIVAL Virtually all countries have public holidays, religious or otherwise. {Th fess my tte cat our hy er som los holidays may result ina reduction of facities and enterta EARLYBIRD OFFRS. SUPERDEALS; FLY DEMIS & Special Coneitons opi Fo al soe cones ring way Earlybird Special, Fly Deal or Special Offer on your booking please goo travelmarvelcom auspecialdeals. OTHER SPECIAL OFFERS Speco! Deals and Special fers other than those advertised herein yy Travelmarvel from time to time. These new spe Seki "Go not apply to exsing bookings unless tated, TRAVELELR CLUB Det the full range of benefits and conditions, are avaloble nour webstonat vevelnorvelcamauiclub BOOKING AND PAYING FOR YOUR HOLIDAY AIRFARES Air travel is arranged with independent aitines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or as otherwise arranged with Travelmarvel. All arfares are subject to flight and booking class availability as specified in the Conditions. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for eact departure point and routing of airlines. Airline schedules are subject to change without notice. Once air tickets are issue amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes wil incur fees. Travelmarvel is not liable for delays or disruptions of air travel. Once tickets are issued, Travelmarvel will 3ve No other liablity and will not be responsible for refunding the st of any services booked in conjunction with the flights. Flyin. outside of the tour date range or re-routing your fight itinerary may incur additional surcharges. While we endeavour to accommodate your airline seating requests, these are never guaranteed and are subject to change at the airline's discretion. AIRLINE LOYALTY POINT ELIGIBILITY Travelmarvel uses the services of a range of airlines in its packages. Travelmarvel does not warrant that its aiffares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to.use airline points to upgrade travel need to be directed to the airline concemed by the member. TRAVELMARVEL DEPOSIT CANCELLATION PEACE OF MIND Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be canc ior to the final payment date and your deposit will be ee asa {avelmarve holding credit o be used for future bookings, Depost Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed agai ainst the ogi cruise 0: tour departure date: Deposit eid in cred vill eccluce imposed by third parties, including but not limited to air travel, al taveland hots, When bootie ass ough Vaveimane! (including when taking advantage of a special offer that includes ai trve), standard ane cancelation fees ll apply In some cases, airfares will be non-refundable. In rent of cancellation, thes fees wl be deduced tom the epost ald, and therefore the credit yeing fravelmarvel Deposit Cancellation Peace of Mind applies to new bookings only andi only valid up untl 100 da travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking, TRAVEL INSURANCE Travel insurance fs not included in your holiday package, For your protection you are required to Navel insurance that includes (thout iain coverage for the cost of your holdey package, medicel expenses, los of luggese, cfuise and land content and afare charges to cancellation, inpoebity 'pafonmonee ot oer frustration, isupton loss of depost or stkes, Canada & Alaska 2023 ‘TRAVEL INFORMATION & DOCUMENTS ‘Aer Booking you wl receive an invoice wth al impetant normation relevant to your holiday package. We strongly recommend you check ie details carefully and read the included information. Please ensure that you check your fight timings carefully on your tickets, particularly early moming departures. Approximately 21 days before departure ‘you will receive your e-ticket, to ith your final itinerary. However, in the case of late bookings, charges or late payment, tickets may be emailed to you. SPECIAL REQUESTS ‘Where a special request (e.g. diet, room location, twin or double articula facy ata Note fight seat requests andor particular mea isan important acorn your choice of vise us when your booking is made. Travelmarvel wall pass your request on fo the hotel, altne or other suppler but cannot guarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the aiine once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will 1e met. Unless and until specifically confirmed, all special requests are subject to availabilty CREDIT & DEBIT CARD SURCHARGES If you pay Travelmarvel by credit or debit card, a surcharge of between 0.5% and 3% will be added your tour price. RACY Travelmarvel has endeavoured to ensure that the information rovided about accommodation, itineraries etc, is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication, We recommend that you confirm the details of your chosen holiday package athe tine of Booking. Addionaly, fight times, carers and sare given for guidance only ast anges. Final Getais wil be shown ‘on your tickets, oldey package or excursion itineraries may change or be different from those described in our collateral as ¢ result of local condtions, weather conditions and annual events, Travelmarvel will endeavour to notify you of any significant changes prior to your departure DISRUPTION TO CRUISING AND ITINERARY ARRANGEMENTS: Itineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons, including, without limitation, road, ral, river or weather conditions, Suikes oF other reasons beyond Travelmarvets cont f conditions render any routes unsafe for navigation, Travelmarvel res Tight to provide atemative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate as far as Possible as published. However, sometimes for reasons bi ur control, it may be necessary to make alterations to your itinerary. For example, without limitation, i there is a water level problem on a river, it may te part of the itinerary by coact Ind alternative sightseeing may be included. Travelmarvel will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any fers a (ors wvelmarvel and Traveimarvel will not be liable for failure to make connections with ay other services or attractions beyond its control. FLIGHT CHANGE! The fight mings tonal on Your Gonmnaton Icio, on cur ‘website are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events paying any applicable cancellation fees except where specified in these booking conditions, OUT OF DATE RANGE FLIGHTS IFaifiines have not published their schedule at the time of booking, airfares, Travelmarvel will confirm booking and pricing with you by sending you an updated invoice: Once fights have been Confirmed by you end payment hes been recelved, Travelmarvel will issue your tickets FORCE MAJEUI Force Majeure event means the occurrence of an event that is beyond Travelmarvels reasonable control, which includes, but is ‘ot limited to: (@) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such act) natural ease ncluing but nt ted to flooding, re, earthquake, lan adverse weather conditions, high or lo water level ge booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the -ommon law as applicable from time to time, including changes sndments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events. ‘TERMINATION OF BOOKING CONTRACT OR CHANGE OF TRAVEL ARRANGEMENTS DUE TO FORCE MAJEU I Travelmarvel, nits reasonable opinion, considers that any Force fajeure event prevents Traveim er directly or through is employees, contractors, subcontractors and agents) forieaay oducts or services subject o vel may immediately by \gements as reasonably practicable to ensure your safety and invoice you for any additional costs. LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE Inthe event that Traveimarvel cancels or changes your travel arrangements in any way due to a force majeure event, Travelmarvel Wall not be lable to you h contract, tort, statute or restttion for any loss (including, but not limited to, loss of deposit or purchase price image, costs, charges, expenses or injury force majeure avelmarvel is not lable to refund any part of the depost or purchase price paid by you Travelmarvel subsequent changes or cancels your travel artangements in connection with a force majeure eve Force majeure events are predate and beyond Travelmarvel’s ntrol. AS you are required to purchase travel insurance to adequately protect yourself against tnese risks, your polcy needs 10 respond to these risks. You acknowledge and accept that these terms are reasonably ‘Travelmarvel, leading tp i the commencement ofthe holiday package, alemalvely prior to the force majeure event. DATA PROTECTION POLICY ersonal information (including sensitive information and health information) that Travelmarvel obtains and retains fr or about you is necessary for our busi deo nt collec it Our Privacy Policy aso contains information about jow you may seek access to, or correction of, the personal Information held about you, ad our complaint resolution procedures Our Privacy Policy available at wwwtravelmarvel.com.aulprivacy or by request to us. By providing personal or sensitive information 10 us you are agreeing to tne ters of our Privacy Policy LIMITATION OF LIABILITY 1 Our holiday packages include the services of independent Providers, suchas hoes, aries, cue companies and other Operators. who are nol agents, servants or employees of Travelmarvel. Although we take care in selecting the independent the Conduct ofthe Independent service providers, the servant agents or for any ramifications of that conduct. Optional excursions may, depending on package, include activities suct as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities, 2.1, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms, Abuse of harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from ‘ruse, Taveimarvel snot able to you for any costs associated uch decision and you will not be refunded for any part o the holiday package 3. Travelmarvel accepts no responsibilty for any death, injury, iliness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its contro. 4, Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our clateal ae excluded tothe ful extent perited by lw conditions ex estricts or modifies, the application of the Competition and onsies ‘Act 2010 (Cth) as amended, consolidated, supplemented or re 5. To the full extent permitted by law, Tiavernarvts lability arising Under or in connection wth these Booking concons (a) ited to the re-supply of the products or services or the Stole stv of ne produc or sevces to Your od) rcteles liability for any indirect or consequential losses suffered by you or party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other part 6. Your travel agent will forward deposits and other payments to Us on your behalf, but your travel agent is not our agent for the pose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liabilty on. part of Travelmarvel in respect aid to your travel agent unless and until Traveimarvel notifies you (by way of a booking Confirmation advice or payment receipt advice) that moni been received by Travelmarvel. Travelmarvel reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. LOCAL PURCHASES Trevelmarvels not responsible fr any tems you may purchase locally Le. jewellery/furniture etc. You acknowledge that you are Sole reaponsble Yor any inpotauly or elght costs, SONAL BELONGINGS & LOST ITEMS For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and tolletriés. It is your responsibilty to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event ‘COVID-19 REQUIREMENTS Before booking and before you travel, ensure that you check the latest Government travel requirements and Travelmarvel updates which include the on board protocols (which will be available on Traveimarvels website at wwwtravelmarvelcom aulaboutustravel updates) ‘which will set out the obligations which apply to customers departing ‘wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance with the travel requirements and Travelmarvel updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at Travelmarvel’s absolute discretio For tours departing 01 January 2022 onwards, proof that you are days (not including the date of vaccination) from the second dose in a 2-dose series of vaccines before the date of departure. I Government guidelines are published which recommend a booster dose of any approved COVID-19 vaccination, the reference to fully vaccinated will only apply if @ passenger has had a booster dose no earlier than 9 months and no sooner than 14 days prior to departure of the tour.
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