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MEDICAL ASSISTANCE Travelmarvel does not employ medical staff on our tours or ships. you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. Travelmarvel is not responsible for the type or quality of the medical services you may receive. SMOKING Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/ non-smoking rooms will be passed on to hotels but cannot be guaranteed. SERVICE ENQUIRIES fa problem occurs during your holiday you should, in your own interests, inform your tour director so that steps can be taken to resolve the matter. f you remain dissatisfied, any complaint must be made in writing to Travelmarvel within 30 days. LUGGAGE LI Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). Dimensions for checked baggage are calculated by adding together the width, height, and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour/Cruise Director will advise you of the exact additional charge. TRAVELMARVEL CLUB Details, including the full range of benefits and conditions, may be viewed at travelmarvel.com au/club Sn eros PERTAINING TO NORTH AMERICA CRUISE, LAND & RAIL PACKAGES. PRICES — Cros DISCOUNTS ~ PAYMENTS Your booking price wil beset out tsp pbleaton Unless itis varied by advertising or a special offer, or is changed after the publication date for any reason, including, without limitation, to cover changes in government taxes and charges, exchange rate lions is sUicees Alma aves aoe made ave other material increases by suppliers. A non-refundable $1,000 Secutly depos per person, per Rolday package Is required win Seven days of booking confirmation, Adattonal deposits are required when booking a Wilderness Lodge Extension. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer, Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received within the specified time. All fares and charges are in AUD. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand f Travelmarvel is unable to confirm your reservation, all monies will be refunded TRAVELLING WITH MINORS Children under 12 years of age are not permitted on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult INCLUDED IN HOLIDAY PACKAGE PRICE All coach/cruise travel, accommodation, sightseeing, admissions, airfares, gratuities, port charges, luggage service (one bag), airport transfers on the first and last day of the tour, local guides, services of a Tour Director and meals are included as indicated in eact individual itinerary. Wi-Fi access is included on coaches during land tours, however black spots may cause intermittent interference. Wi-Fi is not included on coaches during tours in Alaska. NOT INCLUDED IN HOLIDAY PACKAGE PRICE Airfares (unless specified), airport taxes, fuel surcharges, laundry, assport and visa fees (unless specified), beverages (unless specified), optional tours including select experiences and gratuities, for local guides on select experiences, meals (unless speciied 19gage Unless the flight is in conjunction with an ntematioral fight Changes to fight schedules may require youto book addtional accommodation and sendces a your own expense TRAVELMARVEL TOUR DIRECTOR The services of a Travelmarvel Tour Director are included in all land tours and a Cruise Liaison where specified (subject to minimum numbers). The Cruise Liaison may differ from the land Tour Director. A Travelmarvel Tour Director is not included on Stopover Packages. GRATUITIES Gratuities for the land portion of your tour and on board your cruise are included within the tour price. Gratuities cannot be redeemed for cash. Gratuities are not included for any individual purchases. Gratuities are not included on the VIA Rail journey. CHOOSING YOUR HOLIDAY To maximise your enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations, itis important that you choose the right holiday package for your requirements. Our brochures contain limited information, however there is more information online at travelmarvel.com.au and our staff are available to discuss your options. Hotel rooms in North America may be smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. Travelmarvel endeavours to use the most suitable accommodation availabe in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service, The hotels sted in this brochure will be used on almost all holiday packages; however, if a change s necessary fot ay reason, Travelmarval wil endeavour to enstxe that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 4 pm and require check-out by 1! am. Where guaranteed use is required outside of these times you may be required to book and pay for additional nights. TWIN OR DOUBLE ROOMS Accommodation in all hotels and camps, regardless of the rating, s in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated SOLO TRAVELLERS A limited number of single rooms/suites/cabins may be available by request at time of booking your holiday package. Single rooms! suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. TRIPLE ROOMS Triple Room prices are subject to availability and based on existing room/cabin sizes, hotel bedding (twin/double beds) or stateroom availability on cruises (normally max. two beds per room), CRUISING ~ CABIN/SUITE/STATEROOM SELECTION Travelmarvel will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, Travelmarvel reserves the right to make changes to cabin assignment within the category booked without prior notice. Where guaranteed-grade cabins are confirmed, the shipping company reserves the right to allocate cabins within the grade booked or better, regardiess of their location or configuration, Ocean-view Stateroom tour price is based on Cat FF (Volendam, Zaandam) and Cat F (Koningsdam, Nieuw Amsterdam, Noordam, Zuiderdam). Verandah Stateroom or Vista Suite upgrades are available PASSENGERS NEEDING SPECIAL ASSISTANCE Travelmarvel welcomes passengers wih dsabilis or speci needs, however, please note the followi 1. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking, including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobilty and fitness must also be reported to Travelmarvel as soon as possible and prior to departure. Where Possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the, circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that Travelmarvel does not provide personal assistance. Travelmarvel is unable to assist any passenger with be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment 3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, itis not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties, 4, Please note coaches, minibuses and 4WD vehicles are not equipped with wheelchair ramps. Many ships require the use of sets i go neiwden cl eiisone do tol have: Hatters Further, side by side docking may require passengers to clim and descend stars to cross over vessels to disembark and bark at times. Ships often sail through remote areas that do convenient ooking facil, If such Instances ft wil be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. Ifthe crew decide it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enout to allow access by standard wheelchairs, Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. HEALTH & FITNESS ‘A good level of health and fitness is required to participate on Travelmarvels holiday packages. In some destinations there are extensive sightseeing excursions by foot which include uneven ground and stairs. Mobily is needed for boarding or alightin. Coaches and ships. We recommend a visit to the doctor and dentist before travelling. It is your responsibilty to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other guests. A Health, Fitness & Mobility Questionnaire will be provided ani requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will ot be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. VISA & PASSPORTS ‘A passport that is valid for at least six months after you return home is required. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Travelmarvel is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. SHORE EXCURSIONS The timing of shore excursions on all river or ocean ship holiday packages may differ slightly for each package. Published times are a guide only and are subject to change without notice. Itis impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. Venue closures outside of Travelmarve's control may affect our ability to operate some excursions. ENHANCE YOUR JOURNEY ~ OPTIONAL EXPERIENCES These Select Experiences are an additional cost to the land tour price. Minimum and maximum group numbers apply for the tour to operate and all tours are subject to availability and local conditions. Gratuities are not included on optional experiences. IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. Ifit is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. CANCELLATION POLICY For all holiday packages in this brochure, Travelmarvel cancellation fees apply as follows (in addition to charges of any independent suppliers eg: airlines and hotels) lotice Prior to Departure Fee Per Person s of deposit 50% of holiday package price 100% of holiday package price For Wilderness Lodge Extensions, the following applies: D tice Prior to Departure 100 days or more days roo ot adc packagelpnice All cancellations must be received in writing by Travelmarvel and are Not effective unti this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions Fee Per Person Loss of deposit of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Travelmarvel’s loss and are otherwise reasonably necessary to protect the legitimate interests of Travelmarvel. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees CANCELLATION OF TICKETED AIRFARES A Traveimarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable, CHANGES TO TICKETED AIRFARES If you wish to amend the date or touring on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to airline change fees and additional taxes, that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY Travelmarvel endeavours to provide you with all the services Confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as ailine, hotels, etc., over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum umber of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by Travelmarvel) ON HOLIDAY NOISE & VIBRATION You acknowledge and accept that some noise and vibration may bbe experienced and Travelmarvel is not liable to you for any such noise or vibration. SEAT ROTATION Passengers rotate seats in the coach dally so everyone enjoys window and front seating, In fairness to all passengers, no exceptions will be made. CHANGES DUE TO WEATHER Sometimes due to elements beyond our control it may be necessary to make alternations to our itinerary. The optional floatplane flight, Blue River Safari and Niagara Falls cruise start operating mid May. If unavailable a refund or alternative will be offered on tour. The Tundra Wilderness Tour is seasonal, departures in May and September may operate on @ modified itinerary. A number of sightseeing options are weather dependent. HOLLAND AMERICA LINE PACKAGE For guests who purchase Holland America Line's ‘Have it all’ Premium Package the below conditions app! Signature Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at USD11.00 or lower. Guests must order one beverage at a time: sharing of this package is not permitted. Signature Beverage Package excludes purchases made in Signature Shops, Mini Bar, In Room Dining, The Wi-Fi Surf Package includes use of one device at a time, per person. Satelite transmissions are inherently slower than shore-side connections. The Surf Package may not allow for audio/video calling and streaming and the daily volume of data is restricted. One shore excursion is included up to USDI00 value or USD100 off any one tour. “Have it all’ Premium Package is not redeemable for cash, GREAT RAIL JOURNEYS Rail journeys are operated by our partner Great Rail Journeys, based in York (UK), and are escorted by a Great Rail Journeys Tour lanager. For tours operated by our partner, your contract is with Great Rail Journeys as the principal operator of the tour. Porterage is not included on all of the rail journey programs. (See individual itineraries). We strongly recommend you limit your luggage to one suitcase weighing less than the standard airline allowable luggage limit, to ensure you are able to manage your luggage both on and off trains and at other points throughout your journey. VARIATIONS TO ITINERARIES URBW4/URBWIV21: 16, 27, 30 April, 17 September. Biue River is not available and this tour a stay at the Sout Thompson kn Kamloops in lieu of Mike Wie 11 September. Sailing on the Wvew Amsterdam. URJWCI2/URJWCVI9: 29 April. Blue River is not available and this tour will stay at the South Thompson Inn Kamloops in liew of Mike Wiegele. URBEVI2/URBEW19: 29 April. Blue River is not available and this tour will stay at the South Thompson Inn. Kamloops in lieu of Mike Wiegele. UREI6: 25 Aug, 8 Sep. Cruise departs from Quebec City, tour travels to Montreal 2 nights and Quebec City 2 nights. UREUS24: 25 Sep. Cruise departs from Quebec City, tour travels to Montreal 2 nights and Quebec City 2 nights. MAPS WITHIN THIS PUBLICATION Note that maps may not be to scale. IMAGES WITHIN THIS PUBLICATION ‘Some images in this publication are copyright of, and have been reproduced with the permission of: Rocky Mountaineer; Mckinley Explorer; VIA Rail; Holland America Line; Tourism Montreal; Daniel Choiniére; Grouse Mountain; Destination Canada; Emerald Lake Lodge: Maligne Canyon Wilderness Kitchen; Squamish Lil wat Cultural Centre; Calgary Stampede; Capilano Suspension Bridge; Banff Trail Riders; Blue River Safari; Shivam Kumar; Paul Zizka; Jenn Explores; Glenn Pary; Graham Werner; Sea Crest Beach Hotel; Aurora Village: Lazy Bear Lodge: Great Bear Lodge; Marriott; The Parkside Hotel & Spa. Publication No. TM-1502AU. Prices and Itineraries valid for departures, from December 2022 to March 2024. Publication is valid from 22 April 2022. Canada & Alaska 2023 91
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