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A selection of our most frequently asked questions. A. Once we have received your deposit we will send your confirmation documents. A. It is essential that you read the relevant Tour Dossier before booking, which you can find on wendywutours.com.au or we can arrange for one to be sent to you. If there are any particular challenges such as the length of time spent on your feet, journey times or accommodation standards, they will be explained in these concise trip notes. Two weeks before you travel, you will receive a detailed day-by-day itinerary, a travel guide and phrasebook as well as a suggested packing list with your final documents. A. Hotel details will be sent with your final documents. Note that these may be subject to change. Hotels generally range from 3-4 stars. In more remote areas, accommodation may be of a lower standard and may not have all western amenities. Rest assured that all hotels used by Wendy Wu Tours are regularly inspected by our staff and our partners to 82 ensure that standards meet your needs. If you require an early check-in or late check- out for your arrival and departure days, please contact us. A. The cost of your visa is nearly always included in the price of your tour (Australian passport). Simply send us your passport, completed visa application form and passport size photos 75 days before departure, along with final payment and we aim to have them sent back to you with your final documentation two weeks prior to departure. If you require your passport back earlier, please let us know so that we can arrange for an express visa service at an additional charge. Passports or visa application forms received six weeks or less before departure will automatically incur an express visa fee. Wendy Wu Tours does not accept responsibility for lost or undelivered items. Personal collection or courier services are available on request Please note that visa regulations can change at any time, therefore please refer to our website for up-to-date information. Please note that visa regulations can change at any time, therefore please refer to our website for up-to-date information. VISIT A. We strongly recommend that you are adequately covered by insurance for the duration of your travel arrangements. We recommend that you take out a policy as soon as you pay your deposit. A. Vaccination requirements often change, therefore for up-to-date information please seek your doctor’s advice. You may also need to comply with local requirements to undertake COVID-19 tests. It is mandatory for you to be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration. A. The group size on our Classic tours is on average around 21 passengers, with a maximum group size of 28. On our Go Beyond tours, our Victoria Mekong tours and exclusive Solo Departures the average group size is around 14 and the maximum is 18. You may meet other tour groups travelling concurrently. On our group tours we operate a seat-and-a-half policy, allowing you to travel in greater comfort. A. Group tours are guaranteed to run subject to a minimum of 8 passengers. A National Escort will accompany each group of 10 or more. We will endeavour to run groups of a smaller size if viable to do so. A. We offer two ways to avoid paying a single supplement. The first is to book onto one of our Solo Departures, which are reserved exclusively for solo travelers and have single occupancy of a double room built into the tour price (along with other features like free chauffeur airport transfers, free access to an airport lounge in Sydney, Brisbane and Melbourne and a drinks reception on arrival). The second is to choose our ‘Happy to Share’ option, which may enable you to share a twin room with another solo customer of the same gender who also requests ‘Happy to Share’, thus avoiding the need to pay single room supplements. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions. Alternatively a private room of your own is available on any of our tours at an extra cost. Please check the tour pages or our website for details.
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