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General Information & Conditions The following terms and conditions (booking conditions’) form the basis of your contract with Australian Pacific Touring Lid (Travelmarvel, ‘we’ or ‘our, Please read them carefully as they set out your and our respective rights and obligations By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions; that you agree to them and that you agree to them applying to your holiday arrangements booked with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour or cruise package you have booked with Travelmarvel. References to “excursions” are references to short trips or tours included or available as part of your holiday package. These Terms & Conditions were correct at time of publication For the most up to date Terms & Conditions visit our website \wwnwtravelmarvel.com.au/legal/general-information-conditions GOVERNING LAW ‘These booking conditions are governed by the law in force in Victoria, Australia BEFORE YOU BOOK PRICE VALIDITY Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation; to cover changes in government taxes and charges, exchange rate or other material increases by suppliers. The most up to date pricing may be found on our website — www.travelmarvel.com.au. Prices will be confirmed at the time of booking and honoured for up to seven days. Please see important information listed under Special Conditions for relevant deposit and final payment terms. Airport transfers are included on the first & last day of the Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at their own expense. Some holiday packages include group Ssneie from or in between airports/hotel/ships and vice versa. A grou transfer is generally 9 shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Combined cruise and land tours, of cruise include transfer and flights between tours as specified, PUBLIC HOLIDAYS & FESTIVAL Virtually all countries have public holidays, rigious or clhervtee. Tos (eniiles may tempore dsnuot You holiday and some reli lidays may result n 6 reduction of facies and entertainment EARLYBIRD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFERS Conditions Apply. For full terms and conditions relating to any Earlybird Special, Fly Deal or Special Offer on your booking, please go to travelmarvel.com.au/specialdeals. OTHER SPECIAL OFFERS Special Deals and Special Offers other than those advertised herein may be promoted by Travelmarvel from time to time. These new special deals/offers do not apply to existing bookings unless otherwise stated. TRAVELLER CLUB Details, including the full range of benefits and conditions, may be viewed at website at travelmarvel.com.au/club BOOKING AND PAYING FOR YOUR HOLIDAY AIRFARES Air travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or as otherwise arranged with Travelmarvel. All airfares are subject to flight and booking class availability as specified in the conditions. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airlines. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non- refundable. Name changes and voiuntary date and schedule changes will incur fees. Travelmarvel is not liable for delays or disruptions of air travel. Once tickets are issued, Travelmarvel will have no other liability and will not be responsible for outing your fight inerary may incur addtional surcharges. While we endeavour to accommodate your aitine seating requests, these are never guaranteed and are subject to change at the airline’s discretion. AIRLINE LOYALTY POINT ELIGIBILITY Travelmarvel uses the services of a range of airlines in its, packages. Traveimarvel does not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use airline points to upgrade travel need to be directed to the airline concemed by the member. TRAVELMARVEL DEPOSIT CANCELLATION PEACE OF MIND Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can cancelled prior to the final payment date and your deposit will be retained as a Travelmarvel holding credit to be used for future bookings. if Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third partis, including but not limite Sp:ic evs rail travel and h ooking airfares th Travelmarvel nelucing when taking advantage of 8 opal New Zealand 2023/24 offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held, Travelmarvel Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking, TRAVEL INSURANCE Travel Insurance is not included in your holiday package. For your protection we strongly recommend you purchase comprehensive avel insurance that includes (without limitation) coverage for the cost of your holiday pac! medical aiparace, love of higange, ruse and ions content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. TRAVEL INFORMATION & DOCUMENTS, After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early }orning departures. Approximately 21 days before departure you will receive your e-ticket, together with your final itinerary. However, in the case of late bookings, charges or late Payment, tickets may be emailed to you. SPECIAL REQUESTS ‘Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals), is an important factor in your choice of holiday, you must advise us when your booking is made. Traveimarvel will pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not Confirmation that the request will be met, Unless and until specifically confirmed, all special requests are subject to availabilty CREDIT & DEBIT CARD SURCHARGES If you pay Travelmarvel by credit or debit card, surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price. ACCURACY Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of bookin Additionally, fight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions and annual events. Traveimarvel will endeavour to notify you of any same ‘changes prior to your departure. DISRUPTION TO ITINERAI AND CRUISING ARRANGEMENTS Itineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond Travelmarvel's control. If conditions render any routes unsafe for navigation, Travelmarvel reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. Travelmarvel will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your linerary that are caused or contributed to by any flood or water level events or Suc! citer evans whet’ are beyond our cotma: Trevelmarvel cannot guarantee exact arrival and departure times for carriers and operators used by Travelmarvel and Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control. FLIGHT CHANGES The flight timings detailed on your confirmation invoice, or on our website are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Travelmarvel will advise you of any significant changes as soon as itis informed by the aifline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, fight timings or aircraft (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions, OUT OF DATE RANGE FLIGHTS If airlines have not published their schedule at the time of booking, Travelmarvel will estimate the cost of airfares connected with your holiday package. When the airline releases fight Inventory end airfares, Travelmarvel will confi booking and! pricing with you by sending you 00 oda invoice. Once flights have been confirmed by you a payment has been fecelved, Wavelmarvel wil ssue your ticket/s, FORCE MAJEURE Force majeure event means the occurrence of an event that is beyond Travelmarvel's reasonable control, and which could not have been reasonably prevented by Travelmarvel, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to loading, fre, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental poluton or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events, TERMINATION OF BOOKING CONTRACT OR CHANGE. OF TRAVEL ARRANGEMENTS DUE TO FORCE MAJEURE If Traveimarvel, in its reasonable opinion, considers that any force majeure event prevents Travelmarvel (whether directly or through its employees, contractors, subcontractors and agents) from lawlully or Safely providing any products or services subject of the booking contract with you, Travelmarvel may immediately by written notice: (a) terminate the booking contract (in whole or in part) or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE In the event that Travelmarvel cancels or changes your travel arrangements in any way due to a force majeure event, Travelmarvel will not be liable to you in contract, tort, statute oF restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses oF injury resulting from or i connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (0) the force majeure event. Travelmarvel is not liable to refund any part of the deposit or purchase price paid by you if Travelmarvel subsequently changes or cancels your travel arrangements in connection with a force majeure event. Force majeure events are unpredictable and beyond Travelmarve'’s control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of Travelmarvel based on expected non-recoverable costs and expenses to be incurred by Travelmarvel, including but not limited to overhead expenses and works or services performe personally by Travelmarvel, leadin« of the holiday package, alternatively prior to the force majeur DATA PROTECTION POLICY Any personal information (including sensitive information and health information) that Travelmarvel obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we Collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at wwwtravelmarvel.com.au/privacy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. LIMITATION OF LIABILITY 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Travelmarvel. Although we take care in selectin independent service providers and the optional excursions conducted by some independent service providers, Travelmarvel is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities 2.1f, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is suct to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. Travelmarvel representatives are empowered to ask guest to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from the tour or cruise. Travelmarvel is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. Travelmarvel accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control 4, Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our collateral are excluded to th extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the
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