Products in this catalogue
Oe ee consolidated, supplemented or repla 5, To the full extent permitted by law, a 's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you: and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic lOss of any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments {0 us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no suthorly expressed or implied to receive monies on our There is no liability on the part of Travelmarvel in jospedl(o ay mohies PEI Io Your Lovel agont unless and until Travelmarvel notifies you (by way of a bookin confirmation advice or payment receipt advice) that monies lave been received by Travelmarvel. Travelmarvel reserves the right to cancel any ticket or booking or refuse to carry any passenger where jot been received by Traveimarvel within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. COVID-19 REQUIREMENTS: Before booking and before you travel, ensure that you check the latest Government travel requirements and Travelmarvel updates which include the on board protocols (which will be available on Travelmarve'’s website at wwwtravelmarvel.com. au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours, This may include pbiainig ool of panels (ex resis porta embarkation, completion of health questionnaire, mask wearing, requirement to Golete # COVID. © eymploms present daring tour and removal of passengers from the tour if deemed necessary by medical staff, Compliance with the travel requirements and Travelmarvel updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at Travelmarvel’s absolute discretion Some of the regions or attractions visited while on tour may impose different regulations to that of the Government requirements, therefore proof of vaccination may be required 10 participate in some included or optional touring. MEDICAL ASSISTANCE Traveimarvel does not employ medical staff on our tours or ships. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. Travelmarvel is not responsible for the type or quality of the medical services you may receive. LOCAL PURCHASES Travelmarvel is not responsible for any items you may purchase locally i.e.: jewellery/furniture etc, You acknowledge that you are solely responsible for any import duty or freight costs. PERSONAL BELONGINGS & LOST ITEMS For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical of battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. tis your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. SMOKING Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed SERVICE ENQUIRIES ifa problem occurs during your holiday you should, in your own interests, inform your tour director So that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to Travelmarvel within 30 days LUGGAGE LIMITS Each passenger is entitled to take one piece of luggage ie es ot YO el (63 ces) oF WO Tots, than 20kg (44 pounds). Dimensions for checked baggag are calculated by adding together the width, height and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour! Cruise Director will advise you of the exact additional charge. ‘SPECIFIC CONDITIONS PERTAINING ‘TO NEW ZEALAND HOLIDAY PACKAGES, PRICES ~ DEPOSITS ~ PAYMENTS A non-refundable security deposit of $200 per person, per holiday package is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received within the specified time. All fares and charges are in AUD. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia. If Travelmarvel is unable (0 confirm your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests. TRAVELLING WITH MINORS Children under 15 when sharing accommodation with one adult receive 20% off the holiday price. Children under 12 years of age are not recommended to participate in a coach tour. Children under 18 years must be accompanied by an adult. INCLUDED IN HOLIDAY PACKAGE PRI All coach and travel, accommodation, airport transfers on the first and last day, sightseeing, specified excursions, meals, tour, admissions and the services of a Tour Director (f minimum numbers are not met, the Tour Director's duties may be covered by a driver guide as stated in your itinerary. NOT INCLUDED IN HOLIDAY PACKAGE PRICE Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table dhote menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary, PASSPORTS & VISAS Meeting necessary passport and visa requirements and costis the sole responsibility of the passenger. APT is not responsible for delays or missed portions of cruise/tour relating to incorrect travel document CHOOSING YOUR HOLIDAY To maximise your enjoyment of your Travelmarvel holiday and to ensure that it ives up to your expectations, it is important that you choose the right holiday package for your requirements. Our brochures contain limited information, however, there is more information online vwwwutravelmarvel.com.au and our qualified staf are available to discuss your optio HOTELS In more remote places, hotel standards may not be as high as in major centres. Travelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. Where guaranteed use is required outside of these times you may be required to book and pay for additional nights. ‘TWIN OR DOUBLE ROOMS ‘Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based ‘on twin or double unless otherwise stated TRIPLE ROOMS Triple room prices are subject to availability and based on existing room size, hotel bedding (twin/double beds) and the third bed may be a rollaway. SOLO TRAVELLERS A limited number of single rooms may be available by request at the time of booking your holiday. Single rooms may smaller than standard twin or double rooms and often only have one single bed. PASSENGERS NEEDING SPECIAL ASSISTANCE Travelmarvel welcomes passengers with disabilities or special needs however, please note the following: 1. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking including al important information relating to your heath, mobility and fitness which may affect your partial or total participation in the tour. This information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. Ifyou require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. Please be aware that Travelmarvel does not provide personal assistance. Travelmarvel is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river ships and trains). To safely participate in ‘embarkation and disembarkation you must be able to do 0 without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, itis not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. 4, Please note coaches, minibuses and 4WD vehicles are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. HEALTH & FITNESS ‘A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if /ou advise us of any health, fitness or mobility issues. A {good level of fitness and health is required to participate on Travelmarvel's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes climbing of stairs. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs and walking over uneven surfaces and in some cases climbing over rocks and or walking through shallow streams and rivers. Mobility is needed boarding or alighting coaches, ships and trains. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect t normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Checklist will be requested at the time of booking and is aiso available on our website. Travelmarvel is not liable for any injury, illness, or loss of enjoyment, which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed ENHANCE YOUR JOURNEY ~ OPTIONAL EXCURSIONS These Select Experiences are an additional cost to the land tour price. Minimum and maximum group numbers apply for the tour to operate, and all tours are subject to availabilty and local conditions. IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY if you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If itis possible to make the change. it will be subject to an administration charge and payment of any further costs incurred as a result of the change. CANCELLATION POLICY The following Travelmarvel cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels} Days of Notice Prior to Departure: Fee Per Person 100 days or more of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by Travelmarvel and are not effective until this notification has been received. if your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that (ory Ba ined by Travetnavel and your travel egert (a) You acknowledge that the amounts estimated under Concellaion Boley aye ressoneble ac represen! x gerne pre-estimate of Travelmarvel’s loss and are other feasonabl necessary to protect the legitimate interests of Traveimarvel. if you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. CANCELLATION OF TICKETED AIRFARES A Traveimarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. CHANGES TO TICKETED AIRFARES if you wish to amend the date or touring on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY Travelmarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, plan arrangements tong time in advance of your departure date using independent suppliers such as airline, hotels, etc., ‘over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to c scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by Travelmarvel). ‘ON HOLIDAY NOISE AND VIBRATION Travelmarvel takes reasonable steps to minimise noise and vibrations on its coaches. You acknowledge and accept that some noise and vibration may be experienced on vessels and coaches, which Travelmarvel is not liable to you for any such noise and vibration. ‘SEAT ALLOCATION ON COACH TOURS To ensure all passengers enjoy forward and window seats, we have incorporated a daily seat rotation system, which is not negotiable for any reason. CHANGES DUE TO WEATHER Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions, which may necessitate alterations to itinerary with little or no notice. Content and inclusions are subject to seasonal variances. MAPS WITHIN THIS PUBLICATION Note that maps may not be to scale. IMAGES WITHIN THIS PUBLICATION ‘Some images in this publication are copyright of, and have been reproduced with the permission of: TranzAlpine Train; Coastal Pacific Train; Heartland Hotel Fox Glacier; Peppers te ‘Agrodome Sheep Show; Te Puia, Rotorua; Shotover Jet, Ngai Tahu Tourism; Million Dollar Cruise. Publication No. TM-1727AU. Prices and itineraries valid from 1September 2023 until 9 June 2024. Tours outside these dates follow different itineraries and pricing may vary, enquire for details. Put nis valid from 21 October 2022 and supersedes all previous publications. New Zealand 2023/24 39
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