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12. GUARANTEE STATEROOM BOOKINGS (“GTY” OR “GTY STATEROOM”) We may offer Guests the option of making a GTY booking. A Stateroom GTY booking guarantees to the applicable Guests the ship, the voyage, the fare and a Stateroom in the category they paid for. However, a GTY booking does NOT guarantee to the Guests, the deck or location of the Stateroom, specific bedding arrangements (two lowers that convert to a queen), a specific cabin number, an unobstructed view/an open balcony, a porthole or window, or that the Guest will be located beside any other Guests with whom they are travelling under the same or different booking ina different Stateroom, A Guarantee Stateroom (GTY) is one where there is no cabin number assigned at the time of booking. A GTY Stateroom may be assigned any time after final payment has been received up to the day of sailing. A GTY Stateroom may be assigned toa single, double, triple, or quad Stateroom. Once your GTY Stateroom has been allocated to you, we are unable to accept any changes requested by you or your travel agent. The eDocs for GTY bookings are not able to be accessed by Guests until 21 days prior to. sailing, GTY categories are also defined as follows: Mx Mini-Suite Bx Balcony Stateroom Ox Oceanview Stateroom (including obstructed view & portholes) i Interior Stateroom Note: A GTY Stateroom cannot be booked on a back-to-back reservation. Promotions are excluded on the above mentioned categories and not recommended if you have specific requirements, such as deck & window preferences, proximity to elevators, etc 13. 1S THERE A SERVICE CHARGE (GRATUITIES)? The service charge (also known as ‘gratuities’ is not automatically added into your cruise fare price, however it can be prepaid on a per Guest per day basis (for Guests three years and older). If a Guest does not elect to prepay the service charge it will be payable onboard the cruise. This fee willbe shared between those staff members, including the restaurant staff, Stateroom stewards and other behind-the-scenes staff who have provided services to enhance your overall cruise experience. Certain staff positions (e.g, beverage service, concierge, butler and youth counsellors) do not benefit from this shared service charge because they provide services to only some Guests, and not all. If you have received excellent service from any of these staff members, we encourage you to acknowledge them with appropriate gratuities on an individual basis. If you have any concerns about the service you receive during your cruise, please let the staff at our service desk on-board (the “Guest Services Desk’) know right away, so we can address any issues in a timely manner. At the time of booking you may elect to pre-pay the service charges or pay on board: + USDS14.99 per person, per day (for mii sutes and below on all ships ‘except Norwegian Sky" & Norwegian St * USD $17.99 per person, per day (for Haven and suites on all ships ‘except Norwegian Sky* & Norwegian Sun") “Rates for service charges for Norwegian Sky and Norwegian Sun are as follows: + USD $20.49 per person, per day for Mini-suites and below + USD $23.49 per person per day for Haven and Suites. Forall spa and salon services, beverage purchases, specialty restaurant dining and entertainment-based dining, there will be an additional 20% service charge added tothe total cost ofthe service The above service charges are accurate and correct as at 1 April 2019 and are subject to change. To pre-pay your service fee at the time of booking or at any time prior to 24 hours prior to sailing, please contact the NCL Reservations Department on 1300 255 200 (if calling within Australia) of 0800 969 283 (if calling within New Zealand) or your Travel Agent. 14, BAGGAGE LOSS OR DAMAGE ALLOWANCE Each Guest is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 23 kilograms. Guests travelling by air will need to check with the applicable airine for specific restrictions. Should your airine allow you to carry more luggage, this will be accepted, onboard, too. DAMAGE Baggage lost or damaged when boarding or disembarking the ship must be reported, and an irregularity Report must be filed with the Guest Services Desk or NCL personnel prior to ship's departure from port or prior to leaving the local customs area. NCL will not be responsible for any loss or damage which is not reported. To the extent permitted by law, NCL'S liability for loss or damage to personal baggage shall be limited to SAUDISNZD150 {as applicable, depending on where you purchased your ticket) per Guest. Guests’ baggage and property are transported, stored and handled at owners’ risk at all imes. NCL strongly urges you to insure all baggage and personal effects prior to leaving your residence. SEARCHES NCL or any governmental officer, port official or their representatives may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, or may search or inspect your baggage with or without you being present. As a result ofa search or if you refuse to submit yourself or your baggage to a search, we may refuse to carry you and your baggage and may deliver your baggage to government, port or other officials ifrequired to do so. Except as otherwise provided by applicable laws, if a search or screening causes damage to you or your baggage we will not be liable for the damage, unless it was caused by our negligence. 15. GUARANTEE AND RATE All prices are quoted in SAUDISNZD (as applicable, depending on where you purchase your ticket) and are correct atthe time of publication or until the end of the phone call (as applicable), unless otherwise stated. Once Wwe have received your deposit or full payment, the cruise rate is secure, except in the event of substantial increases in operating costs, tariffs or government or quasi-government taxes and fees (including port charges and taxes) that are beyond NCL’s control, In such cases, we reserve the right to add a surcharge, whether you have confirmed a booking under deposit or have made final payment. We will notify you before any such surcharge is added to your cruise fare. To the extent permitted by law, we reserve the right not to honour any published prices that we determine are erroneous due to printing, electronic or clerical error. 16. ITINERARY CHANGES In the event of strikes, lockouts, stoppages of labour, riots, weather conditions, mechanical difficulties, Acts of God, Civil War or for any other circumstances beyond our reasonable control ‘Force Majeure’), NCL has the right to cancel, advance, postpone or substitute any scheduled sailing, during sailing or itinerary. In this event NCL may, but is not obliged to, substitute another vessel for any sailing or port of call and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution, or for failure to adhere to Published arrival and departure times for any of its ports of call. If we have to cancel or otherwise make a significant change to your itinerary we will endeavour to notify you as soon as possible. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event NCL will endeavour to notify you as soon as possible with alternative options. 17. PAYMENT AND CANCELLATION POLICY All Guests, including third-through-eighth-berth Guests, must pay the deposit set forth in Chart A set out in clause 4 of these ANZ Terms and Conditions for the applicable cruise at the time of booking and must pay the final payment within the time prescribed in Chart A for the applicable cruise. Group Guest policies may apply different deadlines for payment than those referred to above. Please contact the NCL Reservations, Department for a copy of the Group Guest policy, if required. An additional deposit may be required for Holiday Sailings. Payments should be made to the NCL Reservations Department via credit card ot wire transfer to NCL for the appropriate amount. We cannot accept travel agent account numbers. Payment and cancellation charges may differ by promotion. 18. CANCELLATION FEES ON CRUISE FARES, LAND PACKAGES AND OTHER ADD-ON CHARGES Cancellation fees for cruise, land and other charges may apply to all Guests who have reserved a ticket. Cancellations must be provided in writing by email to our Reservations Department (cesotfice@ncl. com). Depending on when the cruise or land component is cancelled, cancellation charges will be assessed and determined in accordance with Chart B, below. Group Guest policies and cancellation charges may differ by promotion, as specified in the relevant information published by NCL for such promotion, + Reservations that are not paid in full by the final payment due date are subject to cancelation by NCL, and in the event a reservation is cancelled a cancellation fee will apply. + No refunds will be given on any cruise for no-shows. + No refunds will be made in the event of interruption or cancellation by any Guest after the cruise begins + No refunds will be given for any missed days of a land package. + Cancellation fees for land and other add-on charges will apply even if the reservation is not cancelled in fll. + Name substitutions are considered cancellations and cancellation fees will apply. Spelling corrections which have the effect of a substitution may also be considered cancellations. + Where they do not occur through any fault, actor omission of NCL, departure date changes fora cruise, land package or ther add-on are considered cancellations and are subject to cancellation fees. Ful or partial refunds of your cruise fare may be provided if: 1 unable to carry you and you have confirmed and paid for your cruise; + we have to cancel or otherwise make a significant change to your itinerary and no alternative options are available to you; + the amount of any surcharge on your booking entitles you to a refund upon cancellation in accordance with clause 18 above; or + you have made a cancellation, in which circumstance any refund will be paid in accordance with Chart B below. Requests for refunds must be in writing to NCL at Level 7, 99 Elizabeth Street, Sydney NSW 2000 or by email to [email protected]. Refunds will be paid to the Guest who paid the cruise fare via the same method and paid in the same currency used to pay for the cruise fare. Refund processing time is usually between four to six weeks, but may be longer. Refunds include any applicable taxes and charges, but exclude any applicable fees. CHART B - CANCELLATION SCHEDULE FOR BOOKINGS MADE ON OR AFTER 18 DECEMBER 2017 enn aon - rene Cre ao Ce Cs i. ne Pon erect Peary ee Upto 120 dys prio sling NE * Or deposit, whichever is higher _** Excluding Norwegian Sky NOTE: All dollar denominated cancellation fee amounts above have TERMS & CONDITIONS 143 been converted to SAUD or $NZD (as applicable, depending on where you ate purchasing your ticket) at the exchange rate of 1 US dollar equals ‘SAUDISNZDO.68, current as at 23 November 2017. The cancellation fee in SAUD or SNZD may vary as a result of currency exchange fluctuations after 23 November 2017 and, as such, the table above should only be used ‘asa guide. We or your NCL Representative will provide final confirmation at the time of cancellation. Cancellation Fee for 3-8 Guests There is no cancellation fee for Guests 3-8 if cancelled outside of the 100% cancellation period as set out in Chart B above. If such reservations are cancelled within the 100% cancellation period, then the applicable cancellation fee will apply for Guests 3-8. NOTE: Cancellation payments will be deducted from amounts received from the Guest. Unless otherwise stated, the cancellation fee is determined by reference to the cruise/cruise tour, land package or other add-on fare (including, where applicable taxes, fees and port expenses), including any third party costs for which NCL becomes liable in respect of the cancellation (such as third party cancellation charges). Refunds will be converted to SAUDISNZD (as applicable, depending on where you are purchasing your ticket) at the exchange rate applying on the date paymentis made. Any dollar denominated cancellation fees disclosed may therefore vary as a result of currency exchange fluctuations ‘and should only be used as a guide. 19. REFUSAL OF PASSAGE NCL reserves the right to decline to accept any person as a Guest on the cruise. Guests are required to adhere to the Guest Conduct Policy and Guest Ticket Contract at all times during the cruise. Each Guest —or, if a minor, his/her parent or guardian — shall be lable to and shall reimburse NCL forall damage to the ship and its furnishings, equipment and property ‘caused by any wilful or negligent act or omission on the part ofthe Guest. n addition, expenses of any kind including fines, penalties, duties and other charges incurred by NCL and which are attributable to a Guest's failure to ‘comply with the regulations of the ship or any governmental authority shall be paid by that Guest to NCL on demand. The ship's Captain may refuse transportation to any Guest or may require any Guest to disembark who, in the sole discretion of the ship's captain, is believed to: + be dangerous to himself or herself or others; + disturb NCL's other Guests or crew; + pose a threat to their safely or security; “fal to comply with any applicable law, rule, regulation or order or this Customer Contract; + unable fo comply with the reasonable instructions of NCL orits representatives relating to security or safety; + require special assistance and has not made prior arrangements with Us, o fils to meet our medical requirements; + be under the influence of excessive alcohol or drugs or is (or is reasonably believed to be) in unlawful possession of drugs; + be unable to provide identification prior to embarkation or cannot prove that they are the Guest specified in the cruise documentation under which they wish to travel; + be unable to embark due to any law, regulation, order or immigration direction from a country to which the Guestis travelling or departing from; + be intending to embark under cruise or identification documentation which we have reason to believe has not been paid for, has been reported lost or stolen, has been transferred or substituted, has been acquired unlawfully, or which has been tampered with or is counterfeit. Such Guest may be left at any port or place at which the ship calls without any liability to NCL. NCL shall not be required to refund any portion of the fare paid by any Guest who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical-care expenses, meals, return transportation, or other expenses incurred by the Guest 20. SPECIFIC NEEDS ‘ach Guest warrants that they and any other person for whom they are responsible are fit to travel. If you require special assistance this should be reported to NCL at the time of booking by calling our NCL Reservations Department on 1300 255 200 (if calling within Australia) ‘or 0800 969 283 (if calling within New Zealand), by sending an email to [email protected] or by having your travel agent contact us. A Special Accommodation Requirements Information Form should be ‘obtained from our NCL Reservations Department and completed and returned to NCL. Once the Special Accommodation Requirements Form has been received, you or your travel agent will be contacted 0 that we can try to meet your needs prior to your cruise. However certain international safety requirements, ship building requirements cr other applicable regulations may cause difficulty or mean that we are unable to fully accommodate certain needs, and NCL does not guarantee that it will be able to accommodate special needs in all Circumstances and, to the extent permitted by law, disclaims liability for failure to accommodate a specific need If you have any food allergy or a dietary requirement that requires a special meal or particular food products, please advise a NCL Representative or your travel agent at the time of booking. Obtaining the product for many of these requests requires 30-days' notice prior to sailing, and we want to ensure that we are able to fulfil your Tequest. We cannot guarantee special meal requests made within 30 days of sail date. For the protection of all of our Guests, it is not permissible to bring aboard any food items that would require preparation by the ship's staff, or food items that would require cold storage in our kitchen facilities. NCL does not guarantee that it will be able to accommodate food allergies and dietary requirements in all circumstances and, to the extent permitted by law, disclaims liability for failure to accommodate a specific dietary requirement. 21. MEDICAL SERVICES A physician and a nurse “medical personnel" are on board for each sailing and are generally available for Guest consultation during specified hours and 24 hours a day for medical emergencies while the ship is at sea. Shipboard infirmaries are equipped to provide only basic medical care and do not offer care for conditions requiring long- term care or specialised expertise or equipment. As NCL is not in the business of providing medical care, medical personnel and the services they provide are for the convenience of our Guests only, and such personnel work directly for the Guest and charge for their services.
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