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Passage contract UPDATED SEPTEMBER 2022 View latest Passage Contract at httpsi//www.princess.com/legal/passage_contract/ 1. Introduction We/Our/Us means Carnival ple, trading as Princess Cruises® and, where the context permits, includes the Carrier. PCL means Princess Cruise Lines Ltd, a Bermudan company. Carrier means PCL. Inselling you cruises and issuing you tickets, Carnival pic acts as a sales agent for PCL. For bookings on Royal Princess®, Majestic Princess®, Grand Princess®, Diamond Princess® and Coral Princess® cruises departing from and returning to Australia, Carrier means Carnival plc and Carnival pic acts as principal in selling and issuing your tickets. You means you and all guests in your booking, You are entering into this contract with Carnival pic trading as Princess Cruises, ARBN 107 998 443, 2. Your agreement with Us These, and Your Booking Confirmation, are the terms and conditions under which You book Your cruise holiday and travel on any Princess Cruises product We sell You. Once We have received the first payment towards Your cruise holiday, a legally binding agreement on these terms and coven tiecortese fect Uetyner al gests of Your oki) Shc User where sbetatie, the Cartier. By making a payment, You represent that You accept and have authority fror aquest (or that parent/ legal guaran) on Your Booking(®)@ serepe on tex befall Out a Contract. Parents/legal guardians accept these terms and conditions on behalf of their children. Itisimportant that You and all Guests in Your booking read them carefully and understand them. If You were not aware of these terms and conditions when either You or Your Travel Agent made this contract, You ratify and accept that you are bound by these terms and conditions by the act of boarding the vessel for the cruise that You have booked. Every quest in Your booking will have access to the ie (excluding credit card details) ‘Any adult guest on the booking may amend the bookin Certain laws such as the Competition and Consumer act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘Consumer Laws’), may apply by law for Your protection. They are designed to ensure the services provided by Us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These Terms & Conditions do not alter any protection given to You by Consumer Laws. 3. Cruise itineraries are not guaranteed ary acto uy atfact Our abity to xvid ai arin NTS Theda cia a, mechanical difficulties, t or other unforeseen circumstance: We agree touse ressonitie endeavours to provide a cruise in accordance with Our published schedules and itineraries, However, We do not quarantee itineraries and they do not form part of Your contract with Us. If We are unable to operate in accordance with Our published itinerary, We may in some circumstances of fer You assistance or compensation in accordance with clause 3. 4, Booking and accommodation Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) guests, depending on the stateroom configuration. Each booking will be allocated a unique booking number. Asingle traveller supplement applies to guests occupying a room alone. If You decide to make Your Princess Cruises booking through a registered Travel Agent, any ‘amendments or enquiries on the booking will need to be made by Your Travel Agent. Abooking, and payments on a booking, can only be made by a person aged 18 years or over. You acknowledge that You have authority from all guests n the booking to make changes to Your booking We reserve Our discretion to refuse to accept a booking request from any guest or group for any reason, acting reasonably. 5. Your Fare Your fare is determined by the fare type, the number of guests in Your stateroom, its location on the ship, the amenities offered, taxes, fees and port expenses (which are all subject to shane), and any applicable airfares including taxes and fees, transfers and hotel accommodation ‘The cruise fare includes onboard accommodation, main meals, entertainment, some activities onboard, gym and some fitness classes, as well as taxes, fees and port expenses. Additional charges may apply to some entertainment and activities, and main meals at onboard specialty restau A re of optional extras are available that are not included in the cruise fare including drink purchases, some onboard activities, shore tours, shopping, wifi internet, laundry services, day spa services, fitness classes and additional dining options. Once booked, Your fare may be subject to increased taxes, fees and port expenses. You will be Notified of this before itis added to Your fare or to Your onboard account. In the event that a displayed price is incorrect, subject to any requirements under the Consumer Laws, We may retract the price and /or withdraw the product from sale and refund any payments made at the incorrect price. ‘Sometimes We will release promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You may need to cancel Your existing booking and Our ‘Cancellation and Refunds’ Policy outlined in clause 14 will ‘then apply. We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to You at the time of booking will be inclusive of any applicable fuel supplement. 6. Onboard credit Onboard credit (OBC), which may also be referred to as Onboard Spending Money, may sometimes be of fered as part of a promotional campaign (Promotional OBC) or it can be pre- purchased (Purchased OBC). Onboard credit is a monetary amount in a specified currency which is applied to Your onboard account to be used for onboard purchases, excluding casino credit and medical expenses. Any unused portion of Promotional OBC will expire at the end of Your cruise and isnot redeemable for cash at any time. Any Purchased OBC willbe refunded at the end of the ctuise if not used. Al types of onboard credit are not transferable between any cruises, including back-to-back cruises. 7. Deposits and Payments Your booking isnot secure until We have received a deposit in cleared funds. If Your deposit as indicated on Your booking confirmation is not received by Us within three (3) days from the date that You make the booking, Your booking will be cancelled automatically by Our system. “Reservation times are based on venue capacity and availability. Dining reservations can be made by Captai quests. For all other quests, dining reservations can only be made once booking is fully paid. DEPOSITS A deposit is required for all quests (including third and fourth berths) travelling on a cruise/ cuisetour. The amount of deposit varies according to the cruise itinerary and length + World Cruise (including segments 45 days and longer) - 30% of the cruise/cruisetour fare. + All Other Cruises - 20% of the cruise/cruisetour fare. Time of Booking - Days from Sailing | Deposit Due within: | 76 or more days ‘3 days of booking 31 to 75 days 48 hours of booking 30 daysorless 24 hours of booking For bookings on Island Princess World Cruise (and any liner options 45 days or longer) made prior to 321 days before departure, quests may have their deposit split into two payments, as shown below: First Second ‘ i Bookings First Second 5 Ship Itinerary Deposit Deposit Before Deposit] "Oye Deposit Bue 32l days 320 days Island Princess|WorldCruise] before | 10% | asabove | 20% before departure departure Bookings made 320 days before departure above are subject to standard deposit payment terms. For bookings on the Coral Princess World Cruise (and any liner options 41 days or longer), made prior to 271 days before departure, quests may have their deposit split into two payments, as shown below: First Second Bookings First ‘Second Ship Itinerary, Deposit +, Deposit Before Deposit) OTR Deposit The days 270 days Coral Princess |World Cruise} before 10% asabove | 20% before departure departure FINAL PAYMENTS. Princess Cruises must receive the balance of the cruise fare according to the following schedule’ Sailing Length 24 nights or less (including World Cruise Segments) sailing 25 nights or more (including Full World _| Final Payment due 120 days prior to Cruise and World Cruise Segments) sailing Final Payment Date Final Payment due 90 days prior to {tis essential that You make final payment by the due date andin accordance with the type of fare ‘You have purchased. If payment is not received by the due date, bookings will be automatically cancelled and Our ‘Cancellation and Refunds’ policy as set out in clause 14, will apply. From time to time, We may release promotional fares that in different payment conditions. Please ensure You check the payment conditions at time of boo! If You are making a booking within the ‘Final Payment due’ period of Your selected cruise, full payment is required at the time of booking. 8. Payment service fees When booking directly with Princess Cruises, service fees apply to payments made by credit cards or by PayPal. Service fees for credit cards, per transaction, are 1.1% for Visa and MasterCard and 2.75% for American Express and 2.3% for Diners Club cards. For PayPal transactions, a 1% service fee applies. BPAY® Pay for your cruise from your Australian bank account via internet or phone banking using BPAY. Please note, the BPAY Reference Number is unique for each Princess Booking, so can only be used to make payments specifically to that booking. BPAY is free and easy to use. Once the payment has reached your booking you will be emailed a new booking confirmation with an updated balance. Please note, it may take up to 3 bank business days for your BPAY payment to reach your booking. There is no service fee for debit card or BPAY payments. Service fees are subject to change and will be advised at the time of payment. 9. Waitlist Bookings if Your requested cruise or stateroom category is unavailable, You can choose to create a ‘waitlst booking’. This means that if Your requested cruise or stateroom category becomes available, You will be sent a ‘waitlist match’ via email. Once sent, You have until the date listed on the ‘waitlist match’ to accept the booking or it will automatically cancel, If accepted, Your booking will be subject to Our normal ‘Deposits and Payments’ and ‘Cancellation and Refunds’ policies outlined in this Passage Contract. There is no deposit required for guests who already have a booking and ‘would like to waitlist for a different stateroom category on any cruise. For a waitlist only booking, a deposit of $200 per booking is required. If Your waitlist is accepted the waitlist deposit paid will contribute to Your booking deposit. If You do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable. 10. Changing Your cruise holiday IF You choose to change Your booking to a different cruise, or toa different sector of a World Cruise, it will be considered as a cancellation of Your original booking. In this instance, Our cancellation charges, as per Our ‘Cancellation & Refunds’ policy, will apply. Tl. Name changes Once You have made Your booking, please check Your confirmation invoice or with your Travel Agent to ensure the details are correct. Should You need to make changes to Your booking (6peliing corrections or to replace a quest"), no administration fees will apply. Please note however, that additional fees charged by airlines for any changes will be passed onto guests. *One original quest from the booking must always remain in the stateroom. If all original quests cancel / are replaced, the booking will be considered cancelled and will be subject to Our ‘Cancellation and Refunds’ Policy set out in clause 14. If a cancelling quest was the only person that qualified the booking for a promational fae (eg past quest far) adtiona andrerainng quests wi no longer be entitled tothe promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any. Changes can only be made up to 48 hours before departure. 's Circle Platinum or Elite Members or Club-Class or Suite == PRINCESS 61