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Terms & Conditions The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (APT. ‘we' or our). Please read them carefully as they set out your and our respective rights and obligations. These Tems 8 Conditions were correct at tie of publication. For the mi jerms & Conditions visit our website www aptourng. .com.au/legal/general-information-conditions. GENERAL CONDITIONS: By asking us to confirm your booking, we are entitled to assume that have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday package. ing Law these booking conditions are governed by the law in force in Victoria, Australia, Peak YOU BOOK Price Validity Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government ‘taxes and charges, exchange rate variations, fuel surcharges, airine charges, a force majeure event or other material increases by suppliers. The most up to date pricing may be found on our website - werw.aptouring.com.au. Prices will be confirmed at time of booking and honoured for up to seven days. All holidays are subject to availability at the time of booking. Please see important information listed under Special Conaitions for felevant deposit and final payment terms. Transfers Aiport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used wil normally be dependent upon the size of the group. Freedom of Choice™ & Signature Experiences Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience inclusions. If your first choice of Freedom of Choice or Signature Experience is unavailable you may be asked to choose an alternative. Public Holidays & Festivals Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result ina reduction of facilities and entertainment. Superdeals & Special Offers Conditions Apply. For full terms and conditions relating to any Superdeal or special offer on your booking, please go to www.aptouring.com.au/specialdeals. Other Special Offers Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/otfers do not apply to existing bookings unless otherwise stated. Detaiis including the fullrange of benefits and conditions, are available on our website at www.aptouring.com.au/aptclub BOOKING & PAYING FOR YOUR HOLIDAY res Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to fight and booking class availabilty. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of aitine. Airine schedules ate subject to change without notice. Once air tickets are issued, aitine amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of ar travel. Once tickets are issued APT will have no other liabiity and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Airline e Loyalty Points Eligibility APT uses the services ofa range of aitines inits packages. APT does not weet ‘that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use | Point upgece evel reed fo be erected i the elite concemed by the member. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in credit wil exclude fees imposed by third parties, including but not limited to air travel, rail tovel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held, APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100, days prior to travel. After three years, unused credit funds wil incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase atthe time of booking. A Travel Insurance is not included in your holiday package. For your protection, you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost, of your holiday package, medical expenses, loss of luggage. land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of depositor strikes. ‘Travel Information & Documents ‘After booking you will receive an invoice with ll importantinformation relevant to your holiday package. We strongly recommend youcheck the details carefully and read the included information. Please ensure thatyou check your fight timings carefully on your tickets, particularly early moming departures. Approximately 21 days before departure youwill receive your e-ticket together with your final itinerary. However inthe case of late bookings, charges or late payment, tickets may be emailed to you. Special Requests Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/ of particular meals) is an important factor in your choice of holiday, u must advise us when your booking is made. APT will pass your Fequest onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your Contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not Confirmation that the request willbe met. Unless and until specifically confirmed, al special requests are subject to availabilty. Credit & Debit Card Surcha If you pay APT by credit or debit card, surcharges will appl. In the case of credit cards a surcharge of between 1% and 3% (depending ‘onthe card used), willbe added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price. ‘Accuracy ‘APT has endeavoured to ensure that the information provided about accommodation. itineraries etc., is cortect to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, fight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Disruption to Cruising and Itinerary Arrangements Itineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond APT's control. if conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal iver condtions, fineraties wil operate as fa as possble a6 pubished. However, sometimes for reasons beyond our control, it may be essary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor nd our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to Your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. APT cannot guarantee exact arival and departure times for carriers and operato’s used by APT and APT wil not be liable for failure to make connections with any other services orattractions beyondits control. anges The flight timings detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation, Flight timings are set by aitines and affected by events outside our control. Scheduled and charter fight timings, and days of operation ate also subject to change. APT will advise you of any significant 3S aS SOON as it is informed by the airline. Minor timing changes will be shown on your fight tickets. Any change in the identity of the airline, fight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. Out of Date Range Ifaitines have not published their schedules or airfares at the time of your booking, APT wil estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT willconfirm seats and pricing by sending youan updated invoice. Once fi been confirmied by you and payment has been received, APT will issue your tickets. Force Majeure Force majeure event means the occurrence of an event that is beyond APT's reasonable cori and which could not rave been reasonably prevented by APT, which includes, but is not ® wat, armed conflict, criminal damage, riot, civil strife, industal dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels: (©) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by deciared epidemic or pandemic events. Termination of Booking Contract or Change of Travel Arrangements jajeu If APT, in its reasonable opinion, considers that any force majeure event prevents APT (whether directly or through its employees, Contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract, with you, APT may immediately by written notice: (2) terminate the booking ‘contract (in whole or in part): or (b) change your travel Canada & Alaska Pre-Release 2024 arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure In the event that APT cancels or changes your travel arrangements in ‘any way due to a force majeure event, APT will not be lable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, ‘costs, charges, expenses oF injury resulting from or in connection with (whether directly or inditectiy): (a) the cancellation ‘or change to your travel arrangements; or (b) the force majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a force majeure event. Force majeure events are unpredictable and beyond APT's control. As you ate required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of ased on expected non-tecoverable costs and expenses to be incurred by APT, including but not limited to overhead expenses and works or services performed personally by APT, leading up to the ‘commencement of the holiday package, alternatively prior to the force majeure event. Data Protection Policy Any personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring. com.au/privacy or by request tO us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, airines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct, Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities 2. If, in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT representatives are empowered to ask quests to depart a holiday package if they are displaying known COVID-19 iptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests willbe responsible for arranging and paying for their own transport home if they are asked to leave the tour. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4, Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: ay is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you: and (b) excludes liability for any indirect or consequential losses suffered by you or any third , howsoever caused, including but not limited to pure economic loss or any special, extraordinary Or punitive damage to you or any other party. 6. Your travel agent wil forward deposits and other payments to us on your behalf, but your travel agent is not our spent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf, There is no liabiity on the part of APT in respect to any monies Paid to your travel agent unless and until APT notifies way of a booking confirmation advice or payment receipt advice) bet monies have been received by APT. APT reserves the ight to cancel any ticket of booking or refuse to cary ny passenger where payment has not been received by APT within the pected time, 7.Speciticmealrequestsare requests only and.cannotbe guaranteed. covin-19 Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the onboard protocols (which will be avaliable on APT's bsite at www.aptouring.com.au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement o isolate if COVID-19 symptoms present during tour and removalof passengers from the tourf deemed necessary by medical staff. Compliance With the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APTs absolute discretion. ‘Some of the regions or attractions visited while on tour may impose different regulations to that of the Goverment requirements, therefore proof of vaccination may be required to participate in some included or optional touring. Medical Assistance APT does not employ medical staff on its tours. ifyou require medical attention, local medical services can be contacted immediately. You APT
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