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are responsible for all charges that result from a visiting a medical facility, or fora medical practitioner visiting you. APT is not responsible for the type or quaity of the medical services you may receive, Local Purchases APT is not responsible for any items you may purchase locally i. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings & Lost Items For security reasons, valuables should be kept to a minimum and ;cked in your hand luggage along with your medicines. It is your responsibilty to look affer your property at al times and you must sue you are adequately covered by comprehensive travel insurance in the event of any loss. joking Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non- smoking rooms willbe passedon to hotels but cannot be guaranteed. Responsible Service of Alcohol Our staff are trained in the responsible service of aloohol and are obliged by lato quest service to any quest who, inthe easoneble opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries if @ problem occurs during your holiday, you should, in your own interests, advise your Tour Director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Luggage Each passenger is entitled to take one piece of luggage that does not exceed 160cm (63 inches), or weigh more than 23kg (50 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. An exta charge wil be imposed to Cover portrage handling of any adore luggage. Yout Tour Drecto wil advise you of the exact additional charg Some holiday Pcs may have restricted luggage limits, please refer to Specific Terms & Conditions under relevant destination for more information. SPECIFIC TERMS & CONDITIONS FOR NORTH AMERICAN HOLIDAYS A $1,000 security deposit per person, per holiday package for all tours is required within seven days of booking confirmation. Additional deposits are required when booking a Wildemess Lodge Extension, Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. Travel ir Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Pri As indicated in individual itineraries — all transport, accommodation, airfares, gratuities, airport transfers on the first and last day, sightseeing, excursions, meals, admissions and port charges. wi-fi access is included on coaches during land tours, however black spots may cause intermittent interference. wi-fi is not included on coaches during tours in Alaska. Not Included in Holiday Package Pri Airfares (unless stated), airport taxes, laundry (unless stated), passport and visa fees, food not on the regular table d'hote menu, grinks may or may not be included as indicated in you ney al jage fees in North America unless the flight is in conjunction with on eatona flight, al excess baggage beyond allocated limits on international flights, fuel surcharges, optional excursions and gratuities not specified in your itinerary. Gratuities are included for the land and cruise portion of your tour Gratuities cannot be redeemed for cash. Gratuities are not included for any individual purchases. APT Tour Director The services of an APT Tour Director are included on land tours and a Cruise Liaison where specified (subject to minimum numbers). The Cruise Liaison may differ from the land Tour Director. An APT Tour Director is not included on Wildemess Lodge Extensions. Ch four Holiday To maximise your enjoyment of your APT holiday and to ensure that it ives up to your expectations, it is important that you choose the night holly package for your equrements. Ou brochures conan limited information, however, there is more information oniine at vwv-aptourng corn avandour qualified stat ae avaiable to discuss your options. Hotels Hotel rooms in North America are often smaller than those in Australia and New Zedand. n more remate paces, hotel standards may not Ye quite as high as in major centres. APT endeavours to utilise the most suitable accommodation avalable neach destnationto ensue that passengers enjoy cleaniines service. The hotels ised vl be used on amostall holiday packages, however, ifa change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is ofan equivalent standard to those shown. Hotel rooms are generally not available for check-in before 4pm and require check-out by Tam. Twin/Triple Rooms Twin/Tiiple Room prices are subject to availabilty and based on existing room/cabin sizes, hotel bedding (twin/double) or stateroom avaitabilty on cruises (normally max. two beds per room). Solo Travellers A limited number of single rooms/suites/cabins may be available by request. ime of booking your cruise/holiday package. Single room/ suites/cabins are not avaliable on certain cruises. Single rooms/ suites/cabins are usually smalier than standard twin or double rooms and often only have one single bed. Live Fully Cruising ~ Cabin/Suite/Stateroom Selection APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT eserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passenger APT Welcomes All Passengers. Please Note: 1, Passengers with a disabilty or medical condition requiring assistance must inform APT at the time of booking of all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information will allow APT to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility a fitness must also be reported to APT as soon as possible and prior to departure. Where possible APT will make reasonable adjustments to the tour to assist you however, it cannot do so if the adjustment required would be unreasonable inall ofthe circumstances, including if such adjustments would affect your safety and/or the safety and/ ‘or enjoyment of other passengers. 2. If you require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or cate. APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate the special needs of disabled passengers. itis not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or otherindependent suppliers, or for any additional associated expenses charges by parties. 4, Please note coaches and minibuses 2te not equipped wth wiheelchair ramps. Many ships require the use of stairs to go bet decks. Further, side by side docking may require passengers to climb and descend stars to cross over vessels to disembark and embark at times. APT ships occasionally sail through remote areas that do not fave convenient docking facilities. In such circumstances it will be necessary assengers to Negotiate temporary gangplanks, tender boats, riverbanks and uneven surfaces. Ifthe crew decide that it is not safe for a passenger to negotiate such operations, they may require passengers to stay on board, Due to the lack of infrastructure the riverbanks, and absence of lifts on board vessels, wheelchairs will be of minimal use. Passengers who use a wheelchair should reconsider travelling on these tours. Health and Fitness A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobiity is needed boarding or alighting coaches, river and ocean cruise ships and trains. We recommend a visit to the doctor before traveling to overseas destinations and consult with them regarding any travel vaccinations which may be required. tis your responsibilty to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobiity Questionnaire will be provided and requested to be completedat the time of booking if you advise of any health, fitness or mobility issues. If your holiday package includes a Holland America cruise, you may be required to complete an additional Holland America form. APT is not liable for any injury. ilness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of Passengers from a tour, and a refund for lost touring cannot be claimed Visas & Passports ‘All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed Portions of the holiday package resulting from incorrect travel documents or visas. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holi if you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in witing by the person who made the original Booking, or their travel agent. If itis possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change Cancellation Policy The following APT cancellation fees apply (in ction to charges of any independent suppliers e.g. aifines and hotels) Forallholiday packages, ‘xcuding Wideress Lodge Extensions. the following applies: Days of Notice Prior to Departur Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price For Wilderness Lodge Extensions, the following applies: Days of Notice Prior to Departure Fee Per Person 100 days or more Loss of deposit 99 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective unti this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged, There is no refund for unused services or if portions of the holiday package are missed. Adctional cancelation fees may also be charged in respect of accommodation reserved outside the holiday package dates. Thes erprson tensa inaction to any fees that maybe levied byaer and your travel agent (if any). You acknowledge that the amounts estimated under the Cancelaton Poloy are reesonable. 2nd represent a genuine pre-estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. Ifyou Terms & Conditions request changes after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares ‘An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares Ifyou wish ioamend the dete or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 for any subsequent changes willbe charged in addition to aifline change feesandadcitional taxes that are applicable. If, forany reason, ainame chenge to ticketed alfere is required, a $125 per person hange fee will apply for every change in addition to any apple afine fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY If we change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a longtime inadvance of your departure date using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasion changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. All tours requte @ minimum number of bookngs inorder tobe financialy vigble and to have a pleasant group almesphee. In the eve adequate numbers cannot be achieved, it may be necessary o cancel a scheduled departure and Gf the reo possible alternative date (or a refund of the monies paid for arrangements T). Le. sera date (or refund of the monies paid for arrangements made by APT). ON HOLIDAY Noise & Vibration You acknowledge and accept that some noise and vibration may be experienced on vessels and that APT is not liable to you for any such noise or vibration. Seat Allocati ‘oach To ensure all passengers enjoy forward and window facing seats, on longer tours a daily seat rotation system may apply at the discretion of the Tour Director. We do not warrant that the seat rotation will be adjusted to suit personal preference. Cruise Categories On board Holland America Line, a Verandah Stateroom is defined by the folowing categories: Koningsdam, Noordam, Zuderdam, Neu Amsterdam = A Vista Suite is ea bythe folowing categories: Koningsdam, Zaandam, Volen ASignature Suites sdetned oy the folowingcategories:Koningsdam, Zui an Noordam, Nieuw A Neptune Sute is pi by Pe ‘olowing category: Zaandam, Volen Once alocaion of staterooms /eutes i sold out, luther requests ate subject to availabilty and a surcharge may apply. On occasion, where cabin numbers are not confirmed in advance, cruise companies will guarantee a particular category instead. it should be Noted that the position and k ins may vary and allocation of cabins is at the sole discretion of the cruise company. Holland America Line Package For quests who purchase Holland America Line's ‘Have it al Premium Package the below conditions apply: Signature Beverage Package has a day iit of 1 beverages, which includes a bevreges pices or lower. Guests must order one beverage at a time, Sanna of this ackage is not permitted. Signature Beverage Package excludes purchases made in Signature Shops, Mini Bar, In Room Dining. The wi-fi Surf Package includes use of one device at a time, per guest. Satelite transmissions are inherently slower than shore-side connections. The Surf Package may not allow for audio/ video cling and streaming and the daly volume of datas restricted, shore éxcursion is included up to US$I00 value or US$100 off any one tour. ‘Have it all’ Premium Package is not redeemable for cash, Aska Land Tours: The Alaska land touringporton of UTAHIS, UTAH2S is operated by Holland America Lin Variation to Itineraries. UTZ2BEWV: 10 uy. 21 Aug, Cruse ship isthe Zaandm, UT22BEVV: 8 Sep. Cruise ship is the Nieuw Amsterdam, UT22BEWV: 13 Apr, 14 ep. Cruise ships stops at Hubbard Glacier not Glacier Bay. UTISJWBV: 20 Apr, 14 Sep. Cruise ships stops at Hubbard Glacier not Glacier Bay. UTISBEVV: 20 Apr, 7 Sep. Cruise ships stops at Hubbard Glacier not Glacier Bay. UTI9BEVV: 11 Sep. Cruise ship is the Nieuw Amsterdam. UTET7: 22 Aug, 5 Sep. Cruise departs from Québec City, tour travels to Montréal 2 nights and Québec City 2 nights. UTES1: 5 Sep. Change of itinerary, tour travels to Montréal 2 nights and then Québec City 2 nights. Cruise ships stops at Hubbard Glacier not Glacier Bay. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in this publication are copyright of, and have been Teproduced with the permission of: Rocky Mountaineer; Holland America Publication No. APT:461AU. Itineraries valid from 1 December 2023 = 30 September 2024. Pubiication is valid from 3 March 2023 and supersedes all previous publications. Australian Pacific Touring Pty Ltd ‘ABN 44 004 684 619, ATAS accreditation #10825, 35,
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